Logo
BodyBGTop
HyperQuality Releases ClearMetrix 3.0 Performance and Workflow Management
Applications let businesses manage customer contact effectiveness, including revenue opportunities, expenses, and customer satisfaction.
Posted Sep 27, 2011
Page 1



HyperQuality, a provider of contact center workflow and business intelligence management services and solutions, has released ClearMetrix 3.0, an advanced version of its SaaS solution.

ClearMetrix 3.0's new features provide executive-level insight into contact center effectiveness, providing C-level management with the insight needed to make business decisions impacting revenue generation, expenses management, and customer satisfaction optimization.

Leveraging HyperQuality's expertise in quality assurance evaluations and analytics, and legacy ClearMetrix workflow management functionality, ClearMetrix 3.0 offers several new features that provide a 360-degree view of customer contact effectiveness, allowing business leaders to strategically manage sales effectiveness, call center expenses, and overall customer experiences. Enhancements include the following:

  • Interactive dashboards, providing customer contact effectiveness metrics, analytics, and trend data at the call center and enterprise levels;
  • Dashboard views of performance drivers impacting business revenues, expenses, and customer experience;
  • Customizable and configurable, user-defined reports;
  • Online collaboration and alerts; and
  • Actionable performance measurement, allowing management to analyze the results of previous business decisions.

"The performance visibility that ClearMetrix 3.0 provides isn't simply about tracking contact center metrics, it&'s about driving business objectives," said Bailey Shewchuk, senior vice president of sales, marketing, and business development at HyperQuality. "Every business owner and executive is looking for ways to optimize customer contacts that impact revenues and costs. ClearMetrix 3.0 provides them the visibility into their customer interaction data so they can make quickly the right decisions that influence their business."


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us