Fonality today announced the general availability of Fonality Heads Up Display (HUD) Mobile.
More than 6,000 users have already purchased Fonality services to access the application. Purpose-built for the unique needs of small and midsized businesses (SMB), Fonality HUD Mobile provides cloud-based Voice over Internet Protocols (VoIP), unified communications (UC), and contact center solutions via Apple or Android platforms with a single, interface.
"The rapid adoption of Fonality HUD Mobile speaks to the application's ability to make an immediate impact on productivity and efficiency for SMBs," said Fonality's chief technology officer, Rick Bushell. "By extending unified Communications and collaboration to smartphone devices, Fonality has enabled growing businesses to work smarter and more effectively."
Fonality HUD Mobile delivers UC and contact center features never before available to SMBs. For example, contact center managers working remotely can access a 360-degree view of all activities with color-coded agent status, call type details, as well as duration. Calls can be recorded on the fly or engaged through barge, monitor, or whisper modes. In addition, staff can log in and out of queues, regardless of location. Other prominent features include Voice over Wi-Fi calling, saving an average 56 percent on monthly mobile costs, as well as user’s real-time presence, company directory access and collaboration capabilities.
One of the first customers to adopt Fonality HUD Mobile, Larson Financial & Insurance, has used the application to provide greater flexibility to its employees in the field, allowing their team to better communicate with support staff across the company's five branches.
"As an insurance and financial services provider, superior customer service is a high priority and important part of our agency's value proposition," said Steve Losee, an agency manager with Larson Financial/Allstate. "With Fonality HUD Mobile we have been able to streamline our communications and seamlessly share information among our staff, regardless of location, instantly. This has translated to an improved customer experience as we can quickly meet their needs without delay."