Contact Solutions, a provider of cloud-based customer self-service solutions, today launched My:Time, a mobility solution that delivers customer care at the convenience of the customer.
The My:Time mobile customer care solution includes a cloud-based mobile platform, agent desktop portal, and mobile apps for iOS and Android.
My:Time is a patent-pending mobile care solution for the enterprise that places the customer fully in control of customer service interactions. It allows consumers to start a customer service interaction, stop if they get interrupted, and resume at their convenience, eliminating waiting on hold, having to start over, and needing to stay engaged for the entire service interaction. My:Time also supports a seamless transition between self-service and contact center agents without having to leave the app, re-authenticate, or repeat personal information.
"Mass adoption of mobile has changed consumer behavior and expectations. Businesses strive to offer richer and more personal customer care, but simply adding a mobile app with a phone number as another path into the contact center doesn't improve overall customer experience," said Michael Boustridge, CEO of Contact Solutions, in a statement. "My:Time puts the customers in control of the interaction and allows them to connect seamlessly to a contact center when, where, and how they want. It leverages the mobile device to meet these consumer demands while driving down expensive operations and telecom costs for the enterprise."