Astute Solutions Releases RealDialog 6.0
Natural language processing solution added to its virtual agent portfolio.
Posted Jun 20, 2013
Page 1

Web and contact center software solutions provider Astute Solutions yesterday launched its latest addition to its customer service-tools: RealDialog 6.0.

RealDialog 6.0 provides proprietary machine learning techniques that allow the system to learn from previous interactions and queries. These findings are then presented to content authors within the company in an authoring interface to allow relevant content maintenance and development. Content can then be developed based on the needs of the users at each channel of communication.

The natural language processing engine at the core of RealDialog allows users to pose questions in their own words; the software can detect even the slightest distinction in questions posed, including word order and various word definitions according to context.

RealDialog 6.0's highlights include the following:

  • Multilingual conversational abilities;
  • Mobile integration;
  • Machine learning techniques powered by natural language processing;
  • Cloud deployment through Amazon's cloud service; and
  • Versioning, whichallows companies to manage information for regulatory and legal compliance.

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
The phone is losing ground as a leading communication channel. Can you meet customers where they're going?
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us