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Wise.io Releases Wise Response
Wise Response extends machine learning capabilities further into customer support.
Posted Jun 25, 2015
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Wise.io, a provider of predictive applications for customer engagement, today launched Wise Response.

Built on Wise.io's machine learning engine, the new application analyzes data patterns from previous, resolved support tickets and recommends the best template to help agents respond to customers.

Wise Response starts by analyzing closed tickets to identify the language and customer data patterns that indicate the appropriate template to use. The application then reads the content of each new ticket and presents the agent with the top recommended templates that can be applied immediately. Over time, as individual agents apply templates, the application continues to learn and improve its recommendations for all agents, driving consistency and efficiency across the support team.

"Machine learning is emerging as one of the most effective ways to help support organizations dig out from the deluge of data, whether it's addressing high volumes of support tickets or honing in on high priority customer issues," said Jeff Erhardt, CEO of Wise.io, in a statement. "Wise.io applications serve as intelligent assistants, capturing how the organization's best agent engages with customers and applying that knowledge across the entire support team."


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