Whitepages Pro Caller ID Now Available in Zendesk App Marketplace
App users can now identify callers in real time, reducing call handling times.
Posted Oct 7, 2014
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Whitepages, the provider of contact information for people and businesses in the United States, has released its Whitepages PRO Caller ID app in the Zendesk App Marketplace, the cloud-based customer service platform's online storefront of business integrations. The app allows customer service representatives to identify incoming calls in real time so they can reduce call handling time and personalize the conversation.

PRO gives agents the caller's name, location, potential SPAM threat, and other details.

"Whitepages offers the single largest database on identities in North America, which includes the ability to match mobile numbers to name and address data; this mobile data is becoming more valuable in call center environments as many consumers continue to cut their land line service," said Kushal Shah, senior product manager of Whitepages PRO, in a statement. "The Caller ID app for Zendesk, which is similar to our recent integration with Twilio, further showcases our ability to help call center operators increase effiencies with real-time caller identification and identity data."

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