Synety Releases CloudCall Campaigns

Synety, a cloud-based software and communications business, has released its automated call distribution and dialler technology known as CloudCall Campaigns.

CloudCall Campaigns is a communications solution that can be used for managing inbound calls and automating outbound call campaigns. The solution is available as an enhancement to CloudCall Contact Centre.

Features of the CloudCall Campaigns solution include the following:

• An automated outbound progressive dialler;
• Inbound automatic call distribution;
• Campaigns prioritization;
• Supervisor functions; and
• Campaign-specific reporting and real-time dashboards

"We are proud to release these significant enhancements for CloudCall Campaigns. We believe that continually developing our products provides us with the opportunity to better serve our customers," said Mark Seemann, CEO of SYNETY, in a statement. "Updates such as Campaigns ensure that we continue to offer businesses integrated communication systems that will drive and cater to their business needs; particularly with the growing demand for easy-to-implement solutions that provide additional business benefits."

In the spring, Synety launched a number of enhanced features to its CloudCall solutions for Salesforce CRM.