Looksery Gives Customer Service a Face
Looksery, makers of face-tracking and face-modifying technology for real-time video, is making its technology available for call center implementations.
Looksery's software provides a level of no-lag, photorealistic visual effects for the human face, empowering call centers to offer more personal visual interfaces, according to the company.
The Looksery technology precisely tracks facial features and expressions to transform real human faces into photo-real 3D avatars in real time. The avatars produced can have a range of appearance alterations made that remain in effect in real-time, including a thinner face, more striking eyes, and blemish-free skin. Looksery’s technology also optimizes video communication traffic, resulting in bandwidth-friendly data loads actually smaller than that of equivalent unaltered video.
"We couldn't be more excited to help call centers enter a new era of enhanced face-to-face support," said Victor Shaburov, Looksery's CEO, in a statement. "Let's face it, calling customer service isn't always an experience people look forward to. As customer service goes in a more visual direction, empowering representatives to consistently look and communicate their best puts a confident and promising face on the industry's future."
As well as call centers, Looksery is adapting and licensing its technology for handset manufacturers, mobile carriers, and other video communication partners.