Jive Updates Many of Its Collaboration Tools
At its JiveWorld user conference in Las Vegas yesterday, Jive Software previewed updates to its business and healthcare solutions with new features that help people connect, collaborate, and communicate. Tailored specifically for employee communications, marketing, and healthcare professionals, the solutions' enhancements include a social media listening integration with Sysomos, a corporate communications solution that delivers greater organizational transparency, Health Insurance Portability and Accountability Act (HIPAA) compliance, and a Jive Chime update for team collaboration.
"We continue to innovate employee and customer engagement experiences that are at the core of a great business, whether by connecting 30,000 employees across the world, improving collaboration among a small team, or creating stronger relationships with millions of prospects, customers, and partners," said Ofer Ben-David, executive vice president of engineering at Jive Software. "Jive's industry-leading solutions further build on our approach of creating products that put people at the center and helping them come together to accomplish great things without technology getting in the way."
Enhancements to Jive's Employee Engagement solution nurture positive, high-performance cultures by making two-way communication, recognition, and encouragement a part of everyday work. An out-of-the-box solution for internal communications teams includes simplified content publishing for blogs, images, and videos, auto-subscribed targeted news streams, a configurable news page,and personalized email digests to draw users into communities and increase message reach and sentiment.
The latest update to Jive Daily enables users to take or add photos from their mobile devices and share them directly into their communities. Other features added in today's Jive Daily release enable users to mention places and create documents. Near-term feature enhancements include localization, enhanced metrics, additional enterprise security requirements, and image collections.
The latest release of Jive's Customer Engagement solution brings a new events center, an updated browsing experience, and enhanced analytics. Coming soon is social listening integration along with deep event analytics functionality. In the coming months, Jive will enable companies to directly manage event lifecycles. A new event performance dashboard will show the number of attendees and their engagement at a glance, as well as post-event success metrics, sessions grading, and more.
Through the social listening integration with Sysomos, companies will be able to listen and respond to more than a billion conversations online in real time and then route the relevant conversations directly in their Jive-x communities.
"We know that the amplification of social conversations directly correlates with the overall reputation of a brand," said Mark Young, chief marketing officer at Sysomos. "Our integration with Jive Software allows users to monitor conversations on social media and proactively engage with prospects, customers and partners in real time. Ultimately, the combined solutions increase brand awareness and affinity, and foster the customers’ journey with the brand."
Jive also updated its Jive for Healthcare Collaboration with secure, HIPAA-compliant team messaging. With Jive Chime for team collaboration, conversations are now actionable, items can be tracked, and users can set quiet hours and even connect via video. Clinicians can search for, ask, and answer questions from their peers, and interact with knowledge base documents.
Jive CEO Elisa Steele pointed out that Jive is focused on uniting all aspects of business ecosystems—from colleagues across a company to individual teams, to external stakeholders like customers and partners—all in one, seamless collaboration experience.
"The market has come to know Jive for powering innovative solutions that deliver clear value," she said. "The next evolution of our core products, powered by the Jive WorkHub, provides a unique identity for any individual to participate in what we see as the 'Internet of People.' We can do this by uniting people, information, systems, and things inside and outside of organizations in a way never before possible."
Steele and Ben-David also introduced Jive's Identity Service, which they said will bring people, teams, and communities together in a secure business network that provides greater control over user accounts and simplifies accessibility and collaboration. This solution offers a single identity that helps people communicate and collaborate more seamlessly across the business ecosystem.