Unified communications technology provider Jive Communications has launched Jive Contact Center, a cloud-based solution that fully integrates with Jive Voice, the company's hosted PBX service.
Jive Contact Center delivers a broad set of contact center features and real-time reports to enable better management of call queues and incoming customer calls.
"We've been excited about this product during its entire build," said Jive CEO John Pope in a statement. "It addresses many critical staffing and customer service needs for thousands of our current customers. Many small and midsized businesses need the functionality of an intelligent contact center, but until now, it has been cost-prohibitive."
Jive Contact Center provides advanced queue functionality and analytics on each call and detailed agent reports. It integrates seamlessly with Jive Voice, allowing customers to connect incoming callers to the right person in the organization.
"Our Contact Center provides a better brand experience for companies because businesses can identify caller demand, better staff for peak times, and provide better response times to their customers," said Mike Sharp, Jive's chief product officer and chief operations officer, in a statement.