IVR Technology Group and Jacada Partner
Through a partnership announced today, Jacada, a provider of customer service technology,is making its Visual IVR technology available to IVR Technology Group customers.
Jacada-designed Visual IVR facilitates the customer service experience by allowing it to begin from any mobile or Web device. After initiating a conversation, customers can enter their personal information, such as email address, user name, or free form text, that traditional IVRs are unable to collect. Callers can enter alphanumeric characters and send pictures. All information entered into the Visual IVR is transferred to the live agent for more streamlined service.
"One of IVR Tech's core values is to deliver wow service," said Mike Byrne, IVR Tech's CEO, in a statement. "Visual IVR takes self-service communication from everyday to exceptional. By adding Visual IVR to our dynamic product offering, we'll help our customers intelligently communicate with their customers without compromising efficiency or monopolizing an agent's time on one case."
"Innovative partners like IVR Tech realize that our Visual IVR product can be a great asset to enhance existing interactive voice response systems," said Guy Yair, co-CEO of Jacada, in a statement. "We appreciate and look forward to working with IVR Tech to enhance the value of their customer service technologies and IVR offerings."