Logo
BodyBGTop
Genband Partners with SAP
Genband's platform augments SAP customer engagement solutions with advanced real-time communications capabilities.
Posted Nov 20, 2015
Page 1

Genband, a developer of real-time communications software, signed a global reseller agreement with SAPSAP will resell Genband's communications platform-as-a-service (PaaS), Kandy, as the SAP Real-Time Communicator Web application by Genband.

With Genband's advanced embedded communications capabilities, SAP Real-Time Communicator will help companies improve workflows and communications through real-time chat, videoconferencing, and collaboration tools.

SAP Real-Time Communicator supports other SAP solutions for customer engagement by enabling simpler collaboration capabilities using embedded communications within other business applications for presence, instant messaging, and voice and video chat/conference. SAP Real-Time Communicator is integrated natively into SAP Cloud for Customer, and can be integrated with the SAP hybris Commerce solution, to help bring new communications capabilities to SAP customers globally.

"As the world's leading provider of enterprise software and services, SAP is the ideal partner to collaborate with. Integrating our real-time communications capabilities within its solutions for customer engagement aims to create powerful, unique customer experiences," said Paul Pluschkell, executive vice president of Strategy and cloud services  at Genband, in a statement. "SAP Real-Time Communicator allows SAP to enhance its customer engagement model and continue to deliver solutions that empower its customers to work smarter and more efficiently."

"By embedding digital communications in SAP Cloud for Customer, we are able to offer our customers dramatic improvements in productivity to help make the experience richer, more contextual and highly efficient for managing vital relationships," said Nayaki Nayyar, senior vice president of cloud for customer engagement at SAP, in a statement. "We found Genband's platform to be an advanced market offering that was uniquely positioned to help us launch new capabilities quickly across our applications. This, combined with Genband's proven technology performance leadership, global presence and comprehensive product portfolio, all factored into our decision to select this platform."


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
The collaboration between SAP and Accenture seeks to build on platform development and go-to-market strategies.
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us