Five9, a provider of cloud contact center software and gold-level member of Oracle PartnerNetwork (OPN), today announced that Five9 cloud contact center software is now available in the new Oracle Cloud Marketplace.
The Oracle Cloud Marketplace is a global marketplace where partners can publish applications and customers can browse through and discover new solutions that extend Oracle Cloud applications to address their business needs. Oracle Cloud customers can now access detailed Five9 product information, user ratings, and reviews in the Oracle Cloud Marketplace.
By connecting Five9 to Oracle Service Cloud, enterprises gain access to the following functionality:
- Automatic CTI screen pops on Oracle Service Cloud desktop; coupled with call delivery;
- Softphone telephony capabilities, such as click-to-dial; and
- An interface that does not involve switching screens.
"At Five9 we are aggressively extending our solution footprint in order to provide clients with robust cloud contact center software and a strong eco-system," said Jim Gomex, vice president of business development at Five9, in a statement. "Our participation in the Oracle Cloud Marketplace further extends our reach into the Oracle community and enables customers to easily reap the benefits of the Five9 cloud contact center software."