Augment Launches Customer Experience AI Platform
Augment comes out of stealth mode with a chatbot for customer service.
Posted Sep 14, 2017
Page 1

Augment, a provider of customer experience-driven artificial intelligence (AI), emerged from stealth today with the launch of a customer experience AI platform centered around chatbots.

Augment's human-in-the-loop approach allows companies to offer live chat backed by machine learning and a training set of more than 100 million interactions.

Augment uses existing product and customer data to surface relevant suggestions in real time. Augment's data sets are optimized based on responses made by people and the solution continuously learns from every customer interaction.

Augment AI presents a natural conversational flow that is not based on canned responses; it allows human agents to choose or modify the best answers.

"We designed Augment with a focus on enhancing rather than replacing the agent workforce," said Matt Swanson, CEO of Augment, in a statement. "Contrary to most chatbot technologies that result in garbled or confusing responses, our platform offers enterprise executives the ultimate Turing Test; their customers are unaware that their conversation is powered by AI."

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us