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Sponsored By: PegaSystems

If you're like most companies, you're losing between 10 to 40 percent of your customers each year because of a poor customer experience.  To deliver on the promise of accurate and timely service, you'll need to achieve three core competencies: the power to engage, the power to simplify and the power to change. Learn how you can:

-          Optimize your customer support capabilities

-          Deliver a guided customer service experience

-          Use technology for better agility and customer intelligence

-          Measure business performance results like customer lifetime value

Free eBook from SugarCRM

Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.

Free White Paper from SugarCRM

Customer relationship management software has been used by organizations of all types and sizes for over 20 years. However, few have managed to tap into the true potential of CRM.  Learn how the power of CRM for the individual can transform your entire business.

Sponsored By: TeamSupport


So what do you look for in trying to find a B-to-B omnichannel support solution?

How do you evaluate all the competing product claims that are out there, and choose a solution that will grow with you into the future? Here is a handy checklist of criteria that you can use to help guide your team’s decision:

  • Wide range of channels. Seamless, consistent interfaces
  • Cloud-based applications
  • Low entry cost
  • Global view of your customers
  • Reporting
  • Ease of implementation and interfacing
  • Scalability

Donwload this free white paper and learn why omnichannel support is a trend that's here to stay. And, how you can get there today.

Sponsored By: Intelliresponse

Some of the world's biggest organizations make it nearly impossible for customers to contact live support. Why?Our new guide explains what's going on, and why this formerly unthinkable move has become a growing trend. In this guide you will learn the 2 emerging factors that are forcing companies to re-think live support and the 3 key steps that contact centers need to take in order to respond to changing customer needs. It also includes easy-to-scan illustrations that show how customers want to interact with your organization today and how Virtual Agent technology is the perfect solution to handle these changes with ease.

Sponsored By: Bluewolf

Sponsored By: UPS

In a world of constant connectivity, amidst the frenetic pace of technological change for both consumers and retailers, today’s “flex shopper” has been born. This flex shopper is ruthlessly efficient, switching channels and devices to best suit personal convenience when evaluating and purchasing products. Information and control are paramount and retailers must offer near-perfect shopping experiences across every channel and device to thrive.

To provide perspective for retailers on consumer behavior in today’s fluid shopping culture, UPS commissioned this research with comScore for the third consecutive year. The opportunity and the challenges are here in equal measure for today’s retailer. Consumers continue to gravitate to Internet channels as desktop retail e-commerce reached $211 billion in 2013, up +13% year/year. Mobile or m-commerce is growing and now accounts for 11% of retail e-commerce as of 1Q14.1

Free Paper from Melissa Data

Your CRM data is probably one of your company’s most valuable assets. But, how good is your data really? The sobering truth is that at least 25 percent of most companies’ data is probably inaccurate, according to industry analyst Gartner.

Download this white paper and learn four steps to improve the quality of your CRM data.

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