destinationCRM.com Sponsored Content
For information on sponsoring a Best Practices White Paper or other Sponsored Content, Click Here
Best Practices Series   ·   Sponsored Videos
Current Sponsored Content (click on title to view/download):
Sponsored By: TeamSupport

The customer service experience is increasingly one of the most important factors in retaining happy customers.  Yet customers still experience frustration with multiple calls, hold times, and having to repeat their issue to several people before it is resolved. 

The standard “tiered” model of customer support is obsolete, agents are frustrated and customers are suffering.  In today’s fast-paced business world customers expect swift and efficient solutions to their issues.  To provide exceptional customer support, companies must focus on the customer and use collaboration to improve customer service.

Read more to learn:

  • Why tiered support limits customer service
  • How to get the most out of your agents with a collaborative system
  • How existing models of support foster poor customer service
  • How to adopt the new model of collaboration, and create happy customers

Sponsored By: TeamSupport


So what do you look for in trying to find a B-to-B omnichannel support solution?

How do you evaluate all the competing product claims that are out there, and choose a solution that will grow with you into the future? Here is a handy checklist of criteria that you can use to help guide your team’s decision:

  • Wide range of channels. Seamless, consistent interfaces
  • Cloud-based applications
  • Low entry cost
  • Global view of your customers
  • Reporting
  • Ease of implementation and interfacing
  • Scalability

Donwload this free white paper and learn why omnichannel support is a trend that's here to stay. And, how you can get there today.

Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us