Many companies are moving to a cloud-hosted Customer Relationship Management (CRM) system to take advantage of the cloud’s many benefits including anytime, anywhere access from any device and the Salesforce Sales and
Service Clouds are emerging as the clear leaders. While countless companies have made Salesforce the database of record for most all customer data, many with contact centers are maintaining separate ACD, IVR and Call recording systems, each with their own databases containing valuable customer interaction data.
With the addition of the state-of-the-art Salesforce reporting and analytics, contact center performance can be managed beyond efficiency and towards optimum business performance, making the contact center the strategic asset and contributor it strives to be.
Learn how to transform Salesforce into a Complete Contact Center Solution.