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An Aberdeen Report from Cincom

Year-over-year revenue growth. Reduced costs in turnover. Growth in net profit. These are metrics every sales team is trying to win. Now, a recent report by Aberdeen explains how sales organizations are achieving winning results in these critical KPIs.

Powering a Profitable Sales Organization: How CPQ Cuts Costs will show you the real value in CPQ–not as a deal-to-deal sales tool, but as the keystone of a successful, long-term sales process. Download the report from Cincom today to learn more.

Sponsored By: Interactions

Did you know that the majority of consumers contact companies on multiple channels just to resolve a single issue? This means that your customers are browsing, typing and calling just to get something done – which can make the customer care journey feel more like a hike.

In a this study conducted in partnership with Center for Research on the Information society, consumers described their most recent customer care experiences as frustrating and stressful.

Download the full report to learn more about:

  •  The typical modern customer care journey
  •  Common customer service preferences and frustrations
  •  Customer perceptions toward common automated customer care systems

Sponsored By: USAN

You’ve begun the process of replacing your call center software solution. After conducting a self-assessment, you have a good idea of your technology and business needs. Now you’re ready to create a request for proposal (RFP). This RFP template will help ensure that you consider all the various aspects of call center technology solutions and the relevant questions for each component.

Sponsored By: Pitney Bowes

In a marketplace crowded with regional home insurers offering low-cost policies, Security First Insurance wanted to distinguish itself via the customer experience it provides. In short, Security First Insurance wanted to make and keep its customers happy. But that can be challenging when many consumers have a hard time reading long, complicated homeowners policies and are sometimes disappointed in their coverage as a result. 

Download this case study to learn how this company implemented interactive personalized media to create a customer experience that is entertaining enough to make them want to learn about their coverage and terms of their policies, while engaging them throughout the policy lifecycle.

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