WHAT TO LOOK FOR IN AN OMNICHANNEL SOLUTION
So what do you look for in trying to find a B-to-B omnichannel support solution?
How do you evaluate all the competing product claims that are out there, and choose a solution that will grow with you into the future? Here is a handy checklist of criteria that you can use to help guide your team’s decision:
- Wide range of channels. Seamless, consistent interfaces
- Cloud-based applications
- Low entry cost
- Global view of your customers
- Ease of implementation and interfacing
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