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Current Sponsored Content (click on title to view/download):
Sponsored By: Trianz

Learn the root cause of customer experience chaos, understand why additional investments in applications alone will not solve the issue, and discover the key to successful data management.

Sponsored By: DialogTech

Smartphones have changed the way consumers interact with businesses. When smartphone users run searches for businesses and engage with their digital ads and website, they often convert by calling. And those phone calls convert to revenue 10x more than web leads.

Marketers must now take a data-driven approach to call conversions to optimize ROI. To do it, businesses and agencies are using call tracking solutions. Call tracking enables marketers to generate better converting calls, decrease their cost per lead, personalize customer experiences, and drive growth.

If you are interested in learning how businesses and agencies use call tracking, this eBook is for you. It explains the importance of call conversions to marketing ROI and tells the stories of how marketers in 25 industries use call tracking to drive revenue. From call attribution and audience targeting to conversation analytics and caller experience optimization, businesses are using call tracking in amazing ways. Read about them all in this new eBook.

Sponsored By: Sada Systems

More than half of organizations fail to successfully implement new technologies, including Customer Relationship Management Systems, due to an ineffective change management strategy. In this brief, learn key components for setting up and implementing a successful change management and user adoption strategy. Learn how your organization can ensure long-term user adoption, maximize ROI on your technology investment, and realize overall digital transformation.

Sponsored By: Verint

Quality organizations rely on resource-intensive, manual processes to evaluate calls, leaving 99 percent unheard. Automated components like scoring can help you quickly identify opportunities to truly improve agent performance—but how you implement is critical. These six steps can help your organization incorporate automation into existing processes with minimal disruption. 

White Paper From: CallidusCloud

What drives your CRM strategy? Let’s hope it’s your customers’ needs; however most businesses today often focus on internal processes and lose sight of the customer.  

It's time to put customers back in the center! 

Read this guide for clear insights and advice on how you can better leverage CRM to improve customer satisfaction and loyalty.   Make sure you have your customer’s best interest in mind and: 

  • Learn the six steps to better customer experience by focusing on relationships.
  • Determine where, when, and how customers want to provide feedback.
  • Impact each phase of the customer journey: want, research, engage, buy, use, and comment.

White Paper From: CallidusCloud

Share the Spotlight with Sales

The financial impact of customer service is very real. So why are service and support departments typically thought of as cost centers instead of profit centers? How do you—once and for all—turn that idea on its head and finally prove the value of your department?

In this white paper, you’ll learn:

  • Why newer isn’t better
  • What to do with customer feedback, and
  • Get five powerful ways to retain customers and drive profits

With over 1,500 CRM vendors listed in this Buyer’s Guide & Vendor Directory, this is the most comprehensive list of CRM solution providers that CRM Magazine has published to date.

Choose from these tags:

AI, Machine LearningData/Infomation ProvidersMarketing
AnalyticseCommerceMarketing Automation
B2BEnterpriseOmni/Multi Channel
Big DataGamificationProfessional Services
Business IntelligenceGoogle AppsSales
Call CenterHelp DeskSelf Service
CloudInternet of ThingsSocial
CRM PlatformIVRSpeech Technology
Customer ExperienceKnowledge ManagementVoice of the Customer
Customer ServiceLead ManagementWebRTC
DataLocalizationWorkforce Optimization

Visit our website for  more in-depth profiles in our Buyer’s Guide that lists their offerings, including all the content our editorial staff has written about them and their solutions, with relevant links, video, case studies, white papers, and indexes to make your research easier and more efficient. Plus, this year we offer a comprehensive directory of every company currently on our radar that touches the CRM space.

Sections of this CRM Buyer’s Guide & Vendor Directory will be updated quarterly.

Visit www.destinationCRM.com/BuyersGuide for more information.

Updated September 1, 2017

New eBook from Everstring

AI is already powering business growth across sales teams in many industries. Yet, some companies are still unsure of how AI can help jumpstart sales cycles and speed up day-to-day sales functions. In this ebook, we will walk through 5 key AI growth hacks that can help your sales team close more deals in less time.

Elan Moriah President, Customer Engagement Solutions, Verint

Backed by the right customer engagement solutions, capabilities, business processes and models, intelligent customer service can be a reality in engaging and empowering employees, and in meeting and exceeding evolving customer expectations.

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