Registration Is Closed
SPEECHTEK FREE VIRTUAL SESSIONS
Brought to You by Speech Technology Magazine
- STK1: Why Voice AI, Why Now?
Tuesday, June 15 | 11:00 a.m. - 12:00 p.m. ET / 8:00 a.m. - 9:00 a.m. PT - STK2: Empathy And Optimization: A Great Duo For CX
Tuesday, June 15 | 12:30 p.m. - 1:30 p.m. ET / 9:30 a.m. - 10:30 a.m. PT - STK3: Case Study - Quality, Reliability, Scalability and Accuracy for the Contact Center
Tuesday, June 15 | 2:00 p.m. - 3:00 p.m. ET / 11:00 a.m. 12:00 p.m. PT
FREE VIRTUAL ROUNDTABLE
- Roundtable: Artificial Intelligence & Smart Customer Service
Tuesday, June 15 | 3:30 p.m. - 4:30 p.m. ET / 12:30 p.m. - 1:30 p.m. PT
CRM EVOLUTION FREE VIRTUAL SESSIONS
Brought to You by CRM Magazine
- CRM1: You’re Ignoring the Most Important Ingredient of Customer Experience: Your Data
Wednesday, June 16 | 11:00 a.m. - 12:00 p.m. ET / 8:00 a.m. - 9:00 a.m. PT - CRM2: AI-Driven Interaction Insights Powering The Future Of Real-Time Work
Wednesday, June 16 | 12:30 p.m. - 1:30 p.m. ET / 9:30 a.m. - 10:30 a.m. PT
SMART CUSTOMER SERVICE FREE VIRTUAL SESSIONS
Brought to You by SmartCustomerService.com
- SCS1: What's Next In CX: Insights From Research On Modern Consumer Expectations
Thursday, June 17 | 11:00 a.m. - 12:00 p.m. ET / 8:00 a.m. - 9:00 a.m. PT - SCS2: National Retailer Dissects Frictionless Experiences with AI-powered Virtual Agents
Thursday, June 17 | 12:30 p.m. - 1:30 p.m. ET / 9:30 a.m. - 10:30 a.m. PT - SCS3: Your Customer Experience is Missing an Important Piece: The Phone Call
Thursday, June 17 | 2:00 p.m. - 3:00 p.m. ET / 11:00 a.m. 12:00 p.m. PT
Online Access to Sessions
All registered attendees will receive an email confirmation after registration is complete which will include a link to access the virtual sessions. All sessions will be run via the Zoom platform. Please download the Zoom app prior to attending your first online session. All free to attend sessions will be archived for on-demand viewing after the live event.
Privacy Notice & Terms of Use
By registering for one of our online events, you understand and agree to our Privacy Policy. Additional details regarding our collection and use of your personal information is available in our Privacy Policy.
Registration Questions
Joan Weiss, Conference Registrar
Phone: 609-654-6266, ext. 136
jweiss@infotoday.com
General Inquiries
CX Connect 2021 is organized & produced by
Information Today, Inc.
The publishers of Speech Technology Magazine, CRM Magazine, and SmartCustomerService.com
143 Old Marlton Pike, Medford, NJ 08055
