Meet Our Sponsors

Diamond Sponsors

Kustomer is a top-rated CRM, helping leading brands deliver modern customer service that creates customers for life. Through AI-powered automation, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.

Replicant is an autonomous contact center that leverages voice AI to deliver always-on, elastic call center capacity for customer service. Improve CSAT, customer loyalty and agent experience by eliminating hold times and fully resolving Tier-1 calls with the most natural sounding AI-powered conversations.


Businesses run better and grow faster with trustworthy data. Tens of thousands of organizations rely on Validity solutions – including Everest, DemandTools, BriteVerify, Trust Assessments, and GridBuddy Cloud – to target, contact, engage, and retain customers effectively. Marketing, sales, and customer success teams worldwide trust Validity solutions to help them create smarter campaigns, generate leads, drive response, and increase revenue. For more information visit and connect with us on LinkedIn and Twitter.

Platinum Sponsors

Bespoken Holdings, Inc.

Bespoken is the leader in automated testing, training and monitoring for voice and chat. Part of the inaugural Google For Startups Accelerator: Voice AI, we work with companies such as Mercedes-Benz, Roku, Moen, Spotify and many more to help them build high-quality, highly scalable, and highly accurate conversational experiences.


Concentrix Corporation (Nasdaq: CNXC), is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

We are Different by Design. Visit to learn more.

First Orion

First Orion enables businesses to brand calls, showing consumers the "who" and "why" while getting them to answer on the first attempt. Branded calling empowers consumers to trust their phones again, building customer loyalty and delivering enhanced customer experiences. Give your customers the confidence to answer their phones with branded calling.


We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.


The Customer Engagement Company, Verint helps organizations adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale.

Our solutions help iconic brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations.

Closing this Engagement Capacity Gap helps them build lasting relationships with customers and drive real business results.

Gold Sponsors

Calabrio, Inc.

Calabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. The new Calabrio ONE empowers agents and management alike with a smarter approach, combining the best of both Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution with robust flexibility, extensive employee-engagement capabilities and powerful reporting, fully integrated within the Calabrio ONE suite. The scalability of Calabrio’s cloud platform allows for quick deployment of remote work models—and it gives customers precise control over both operating costs and customer satisfaction levels

Cognigy, Inc.

Cognigy is a global leader in Customer Service Automation that enables outstanding omnichannel experiences. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, the low-code platform automates business processes through deep integration into backend systems, operates as SaaS and on-premise, and is fully GDPR compliant. Learn more at


Jitterbit helps businesses exploit data from any source, empowering them to rapidly innovate and make faster, more effective decisions. Jitterbit’s Harmony API integration platform and API360 solutions enable companies to quickly connect SaaS, on-premises, and cloud applications and instantly infuse intelligence into any business process.


Spitch is a global provider of B2B and B2C Conversational AI solutions, headquartered in Switzerland since 2014 with a presence in many countries across Europe and North America. Spitch helps enterprises to better understand and serve their customers through the use of Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning.  Spitch both owns and is constantly developing its core technology. This is taken to market in the form of end-to-end products such as virtual assistants, voice biometrics and speech analytics.

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