Brian is the head of marketing for SmartAction where their obsession with creating frictionless customer experiences with conversational AI has led to its standing as the top-rated Virtual Customer Assistant solution on Gartner Peer Insight and distinction as “The Leader in AI-Enhanced Self-Service” by Frost & Sullivan. SmartAction operates AI-powered Virtual Agents for 100+ brands including AAA, Office Depot, Hyundai, ADT, DSW, Choice Hotels, Penske, and more.