Smart Customer Service

Tuesday, Jun 13

Sessions Brought To You By Smart Customer Service


SCS1. Revolutionizing CX through AI

Tuesday, June 13: 11:30 a.m. - 12:30 p.m. (ET) / 8:30 a.m. - 9:30 a.m. (PT)

AI is here, and it’s already changing the way we think about conversations. When it comes to customer experiences, however, it takes more than a good large language model to deliver safe, trusted, and useful results. Join Elizabeth Tobey, head of marketing, digital solutions, at NICE to explore the impact of AI on the customer experience landscape, and how it’s changing the way we think about communication. Learn how to use generative AI to build your CX strategy; why AI needs more than good conversational tools to be truly effective; and a revolutionary new way to interact with unstructured data to deliver actionable results. Also showcased will be Enlighten Actions, the industry-first, AI-powered solution tailored to curate intelligent responses to any business inquiry using decades of historical CXi data and GPT generative AI. Tobey explains how NICE has combined OpenAI’s GPT model with Enlighten AI to deliver brilliantly human, actionable results.


, Managing Partner, C5 Insight


, Head of Marketing, Digital Solutions, NICE


SCS2. Optimizing the Customer Experience While Dealing With Reduced Staff & Budget Cuts

Tuesday, June 13: 1:30 p.m. - 2:30 p.m. (ET) / 10:30 a.m. - 11:30 a.m. (PT)

Today’s turbulent economic state is hitting every business in different ways. If you’re experiencing hiring freezes, staff reductions, or budget cuts, you’re likely trying to balance growing customer needs with limited resources. Join this session with leading customer service software provider TeamSupport as ways to ensure positive customer experiences during tough economic times are discussed. Along with special guest and customer, Constellation1, our speakers talk about the success of using your support software to do more with less and guarantee you’ll walk away with a plan to maintain and even increase your customer value.


, Managing Partner, C5 Insight


, Director of Operations, Back Office, Constellation1

, CEO, TeamSupport


SCS3 - Cancelled

Tuesday, June 13: 3:30 p.m. - 4:30 p.m. (ET) / 12:30 p.m. - 1:30 p.m. (PT)

This session has been cancelled.

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