CRM Evolution

Wednesday, Jun 14

Sessions Brought To You By CRM Evolution


CRM1. Harnessing Generative AI for CX & EX: A Practical Approach

Wednesday, June 14: 11:30 a.m. - 12:30 p.m. (ET) / 8:30 a.m. - 9:30 a.m. (PT)

ChatGPT has taken the world by storm with both Wall Street and Main Street furiously reading up on generative AI and what it can do for them—and to them. As someone in charge of CX and EX (employee experience), how do you harness this powerful technology to turbocharge your automation and human augmentation initiatives ? Attend this session to learn about generative AI and a step-by-step approach to leveraging it in your contact center and beyond: 

Why use generative AI for CX and EX?

How does it fit into your knowledge management strategy?

What are the use cases?

A novel way to get going


, Head of Strategic Solutions, eGain

, Senior Principal Product Manager, eGain


CRM2 - Cancelled

Wednesday, June 14: 1:30 p.m. - 2:30 p.m. (ET) / 10:30 a.m. - 11:30 a.m. (PT)

This session has been cancelled.


CRM3 - Cancelled

Wednesday, June 14: 3:30 p.m. - 4:30 p.m. (ET) / 12:30 p.m. - 1:30 p.m. (PT)

This session has been cancelled.

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