What is at the heart of a great customer experience? With more of our world shifting to virtual, how can we leverage every customer encounter to drive lifetime loyalty? The pandemic has changed the world forever – there is no going back.

Your customers have a new perspective on what is important to them. In fact, customer expectations for great contact center experiences are higher than ever. And, when you consider the enormous challenges of the “great resignation,” acquiring and retaining talent is tougher than ever. Across industries in every competitive landscape, companies are racing to meet the “next normal.”

In this session we’ll cover how:

Plus, learn the top three priorities for delivering frictionless CX in 2022.

Join us for a Backstage Chat after the main presentation concludes for an informal chat with our speakers and moderator. Bring your most perplexing questions and ask our experts!

With 79% of CX professionals believing the role of customer service to fuel business growth will become more important over the next three years, delivering an exceptional experience is more important than ever. In order to understand the direction that the customer experience is heading, we took out our crystal ball and tarot cards — in addition to surveying over 100 CX professionals — to predict how the world of CX will change over the next three years. Join Andrea Salerno and Gabe Larsen as they discuss the research and reveal: