The JW Marriott Washington DC is the official conference hotel for Smart Customer Service 2020. Need to book a hotel room? Be sure to book within the official group block and take advantage of discounted rooms rates negoitated exclusively for Smart Customer Service 2020 attendees!


JW Marriott Washington DC
1331 Pennsylvania Avenue NW
Washington, DC 20004

Hotel Reservations

Discounted guest room rates of $299 (plus applicable taxes and fees) for a single or double room at the JW Marriott have been arranged for attendees who book through the official housing bureau, Meeting & Travel Consultants, Inc. (MTC). Rates are exclusive through MTC only and will not be extended by the hotel directly. Rates will remain in effect until April 10, 2020, subject to availability. Early booking is suggested! Credit card information is required to confirm all reservations.

As a special consideration for Marriott Bonvoy Members, attendees who book within the official room block, complimentary in-room wireless Internet is included in the discounted group rate. Non-members may sign up at check-in to receive this benefit immediately. 

Important Note: Meeting & Travel Consultants, Inc. (MTC) is the official housing provider. In the event you are contacted by another hotel/housing bureau soliciting hotel reservations for this show and/or asking for an advance deposit paid directly to the agency, please note that they are unauthorized agents and unable to provide the discounted hotel rates that are offered by MTC to those attending. These rates are exclusive through MTC only and will not be extended by the hotels directly or to agents other than MTC. If you are contacted by a third-party offering discounted rooms please report them to us at

Area Airports

Ronald Reagan Washington National Airport (DCA) 4.3 miles
Metro service available, Estimated taxi fare is $20 one way

Washington Dulles International Airport (IAD) 26.5 miles
Estimated taxi fare is $60 one way

Baltimore/Washington International Thurgood Marshall Airport (BWI) 34.1 miles
Estimated taxi fare is $90 one way

Other Transportation

Union Station, 2 miles

Metro Center Station (Orange, Silver, Blue, and Red Lines), .4 miles


Valet parking only, $63 per day/oversized vehicles, $73 per day (height clearance 6ft 4in)

Please Note

All travel information is taken from the JW Marriott website and is subject to change without notice.

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