Connect with Jodi Petersen

Jodi Petersen

Experience, Strategy & Transformation Lead
Enterprise Shared Services

Picture of Jodi PetersenJodi Petersen in the Experience, Strategy and Transformation Lead for the Customer Service Innovation team at Humana. She has been working in Customer Relationship Management strategy and IT for 13 years and has in-depth knowledge of service, sales and marketing CRM. Jodi holds a BS in Communication Sciences and Disorders from Northwestern University and a MBA in Business Management.

CRM Evolution 2019

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