Google Cloud is a set of solutions and products, including GCP and G-Suite, that can help you solve your toughest business challenges. Cloud Speech-to-Text and Cloud Text-to-Speech bring Google's world-class capabilities in speech recognition, conversion, and synthesis to your applications, services, and devices.

Gridspace powers conversational speech understanding and process automation for companies like USAA, Bloomberg and Santander. In 2019 we will process billions of conversational speech minutes and deliver real-time insights. Created at the same lab as Siri, Gridspace is the first to build and deploy purpose-built speech technology for contact centers.

Twilio is the cloud communications platform that enables innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs.

Zoho is the operating system for business - with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance and human resources. Over 35 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.

Customer Friendships are created with Kustomer. Our customer management platform for the people-first enterprise is intelligent, powerful, and scales to meet the needs of any contact center and business. Kustomer unifies data from multiple sources, enabling companies to deliver personalized service and support through one single timeline view. Today, Kustomer is the core platform of some of the leading People-first brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice, Sweetgreen, Stella & Dot, and UNTUCKit

Lytics customer data platform optimizes the performance of strategic marketing initiatives. The company's machine learning-based platform allows marketers to discover insights about their prospects and customers, so they can orchestrate data-driven campaigns optimized for maximum ROI.

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. 

Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.

Marketpoint is presenting the latest iteration of its 2 decades old Cloud-based CRM System, which has success around the world as a fully Account Managed and Set-up System. Also being demonstrated is Sister Company’s Zuant mobile app: fully synchronized for Tradeshow/Everyday Lead Capture + GDPR Privacy Control for mobile devices.

Nuxiba Technologies provides customer-centric products to various industries, including finance, customer service, telemarketing, debt collection sales, telecommunications, government agencies, education, and health.

TextExpander lets you recall your best words. Instantly, repeatedly. Like autocomplete on steroids, instantly insert “snippets” of text from your repository of client emails, reusable code snippets, and other content, as you type – using a quick search or abbreviation. If you type it, TextExpander can help you type it with speed and consistency. Stop by our booth and say hi.

W-Systems delivers sales and marketing solutions on a foundation of CRM to help customer-facing teams increase revenue and solve business problems. With over two decades of industry experience, we help organize information, create efficient processes and measure results. We are Certified Partners of top vendors including SugarCRM, DocuSign, AWS, Act-On, GoldMine, and Vonage.

SAP is the market leader in enterprise application software, helping companies of all sizes and all industries run their best. Our technologies help turn customers' businesses into intelligent enterprises. Our end-to-end suite of applications and services enables more than 425,000 customers to operate profitably, adapt continuously, and make a difference. 

TeamSupport was designed from the ground up by B2B support professionals for mission critical organizations where customer relationships are imperative. The TeamSupport enterprise software solution offers an array of tools that make it simple for teams to work together, share information, and access their collective knowledge to solve customer challenges.

Vanilla provides a modern community platform to organizations who want to improve customer service, increase advocacy, and strengthen brand loyalty. Founded in 2010, Vanilla started as an open source project. Today, Vanilla's software-as-a-service (cloud) offering helps hundreds of top brands provide a great community experience to millions of people around the globe.

CRM magazine is the publication of record covering the field of CRM. The magazine—written, edited, and produced by our award-winning staff of and designers—offers executives a unique blend of strategic business information, case studies, and in-depth analysis.

For 34 years, ISM has pioneered the design and implementation of customer strategies in the areas of sales, marketing and customer service. The world's best organizations have engaged ISM to guide them in the successful implementation of CRM, Digital Transformation, Data & Analytics, Social Media Communities, Customer Engagement & Emerging Technologies.