Dan Miller has over 30 years’ experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1986 and coined the term "Conversational Commerce" to describe business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure. He is a frequent speaker and has authored scores of reports, advisories and newsletters addressing the practical aspects of implementing strategies that promote trusted intelligent virtual assistance. Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business.