Brent Leary

Partner
CRM Essentials

Picture of Brent LearyBrent Leary is a CRM industry analyst, speaker and award winning blogger. He's co-founder of CRM Essentials, an Atlanta-based Social CRM advisory firm.
Recognized by InsideCRM as one of 2007's 25 most influential industry leaders, Leary also is a past recipient of CRM Magazine's Most Influential Leader Award.
In 2009 Leary co-authored Barack 2.0: Social Media Lessons for Small Business.

CRM Evolution 2019

CRM Evolution 2018

  • Tuesday, April 10, 2018
    • 10:45 a.m. - 11:30 a.m. A201: Customer Engagement in the Voice-First Era
    • 11:45 a.m. - 12:30 p.m. C202: Which Technology Will Be Most Disruptive to CRM by 2020? The Vendors Weigh In
    • 8:00 a.m. - 8:45 a.m. Breakfast with the Influencers
  • Wednesday, April 11, 2018
    • 11:45 a.m. - 12:30 p.m. How Professional Sports Teams Are Leveraging Customer Engagement to Create Fans for Life

CRM Evolution 2017

  • Tuesday, April 25, 2017
    • 11:45 a.m. - 12:30 p.m. C202: Conversational Interfaces: How the Voice of the Customer Is Literally Changing Customer Engagement
    • 1:45 p.m. - 2:30 p.m. A203: AI’s Role in Shaping Modern Customer Engagement: Experts Weigh In

CRM Evolution 2016

  • Tuesday, May 24, 2016
    • 8:00 a.m. - 8:45 a.m. SD1: Breakfast With the Influencers Panel
  • Wednesday, May 25, 2016
    • 9:00 a.m. - 9:45 a.m. A301: PANEL: CRM and Small Business in a Digital World
    • 10:00 a.m. - 10:45 a.m. A302: When Amy Met Siri: How Virtual Companions Will Change Customer Engagement Forever

CRM Evolution 2015

  • Tuesday, August 18, 2015
    • 8:00 a.m. - 8:45 a.m. SD1: Breakfast With the Influencers Panel
    • 4:15 p.m. - 5:15 p.m. A205: Customer Service’s Changing Role in Shaping SMB Customer Engagement Strategy

CRM Evolution 2014

  • Tuesday, August 19, 2014
    • 8:00 a.m. - 8:45 a.m. SD1: Breakfast With the Influencers Panel
  • Wednesday, August 20, 2014
    • 10:00 a.m. - 10:45 a.m. A302: Customer Innovation and the Amazon Model

CRM Evolution 2013

  • Tuesday, August 20, 2013
    • 8:00 a.m. - 8:45 a.m. SD2: Breakfast With the Influencers Panel
  • Wednesday, August 21, 2013
    • 8:00 a.m. - 8:45 a.m. SD4: The Making of a CRM Idol
    • 10:00 a.m. - 10:45 a.m. A302: The Rise of the Subscription Economy

CRM Evolution 2012

  • Tuesday, August 14, 2012
    • 8:00 a.m. - 8:45 a.m. SD2: Breakfast With the Influencers Panel
  • Wednesday, August 15, 2012
    • 8:00 a.m. - 8:45 a.m. SD5: The Making of a CRM Idol
    • 9:00 a.m. - 9:45 a.m. A301: How Amazon Became the Customer Engagement Model for Social Commerce

CRM Evolution 2011

  • Monday, August 8, 2011
    • 1:15 p.m. - 2:00 p.m. A103: Merging CRM With SCRM
  • Wednesday, August 10, 2011
    • 10:00 a.m. - 10:45 a.m. B302: The Convergence of CRM and Marketing Automation for SMBs
    • 11:45 a.m. - 12:30 p.m. CLOSING PANEL: Delivering on SCRM’s Promise

CRM Evolution 2010

  • Tuesday, August 3, 2010
    • 11:45 a.m. - 12:30 p.m. B202: Socialization of SMBs: How Little Guys Are Getting Bigger in the Age of the Collaborative Relationship
  • Wednesday, August 4, 2010
    • 11:45 a.m. - 12:30 p.m. CLOSING PANEL: CRM and Social CRM— Bringing It All Together
  • Monday, August 2, 2010
    • 3:15 p.m. - 4:00 p.m. C104: PANEL: Building a Successful and Profitable CRM Application

CRM Evolution 2009

  • Tuesday, August 25 2009
    • 5:15 p.m. - 5:30 p.m. CRM Playaz
    • 1:45 p.m. - 2:30 p.m. B203: CRM and the Socially Empowered Customer
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