Smart IVRs:
for Better Customer Experiences

  
 
 

Interactive voice response (IVR) software is still the workhorse of customer self-service. Customers continue to enjoy calling and organizations find managing large volumes of customer queries cost-effectively while delivering superior experiences is uniquely challenging.

Join our panel of experts from Nuance, Verint and Vonage on this educational roundtable and learn how to accomplish the twin goals of reduced costs for the voice channel and delivery of optimal customer experiences.

On this webcast, you will learn:

-- How emerging AI capabilities can manage and predict caller behavior to accelerate call resolution
-- How to use natural language understanding (NLU) to create conversational experiences that deliver results
-- How the four phases of reopening amid the pandemic will impact real-world business, as described by enterprise case studies and consumer data
-- How data-driven expectations and current events will lead to future innovations and advancements in voice and self-service


MODERATOR PRESENTERS   headshot
image image headshot headshot
Bob Fernekees
Publisher
CRM magazine		 Chris Caile
Senior Solutions Marketing Manager
Nuance		 Michael Southworth
General Manager, Intelligent Self-Service
Verint		 Scott Gluck
Regional Vice President of Solution Engineering
Vonage

Join us on Wednesday, June 17, 11:00 a.m. PT, 2:00 p.m. ET.

Register Now to attend the webinar "Smart IVRs for Better Customer Experiences."