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Top-performing businesses pay close attention to how their customers feel about their experiences with a product or service, and voice-of-the-customer (VoC) programs deliver those important insights.
Getting to the heart of what a customer is thinking, feeling, and intending to do in the future is a difficult task, but gleaning actionable insights is crucial for companies to stay on track.
Join our panel of experts from Kitewheel, Verint, Calabrio and Confirmit and learn how your organization can deliver key, tangible business results with your VoC program.
On this webcast, you will learn:
-- How to turn customer feedback insights into action
-- How VoC can serve the greater CX program
-- How the contact center can drive business value
-- How to go beyond surveys to capture customer insights everywhere
-- How analytics are helping decode evolving customer standards
-- How CX guides tactical fixes, product improvement, and strategic direction
-- How to add voice-of-process and voice-of-the-employee to VoC insights
Don't miss this live event on Wednesday, April 21, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Voice-of-the-Customer Strategies and Tactics for Better Customer Insights.
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| PRESENTERS |
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Mark Smith
President
Kitewheel |
Eric Head
VP, Experience Leadership
Verint |
Robin Butterfield
Senior Consultant, Customer Implementation
Calabrio |
Mark Ratekin
Principal Consultant, Global CX Consulting
Confirmit |
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