Reports & Research

Penn Foster Case Study: Moving to a Cloud Contact Center to Improve and Personalize Customer Experiences

Five9

9 Reasons to Make the Move to a Cloud Contact Center

Five9

3 Important Things a Chatbot Can’t Do (But an IVA Can)

Interactions

Why (and How) to Sell Cloud Services

ConnectWise

Taking your CRM beyond the sales team

Infor

The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment

NICE InContact

4 Steps to Rev Your Contact Center’s Business Intelligence Engine

Calabrio

Found In Translation: How AI Technology Helps Make the Most of Your Customer Interactions

Attivio

5 Key Employee Insights Required to Deliver Superior Customer Experiences

Clicktools

Optimizing Marketing ROI with Salesforce and Call Analytics

DialogTech

Are you Ready for Gen Z?

NICE

The Ultimate Guide to As-A-Service

ConnectWise

Digital Engagement in the Contact Center: How to drive employee motivation and learning with gamification and feedback.

GamEffective