ThinkJar: Six Transformational Customer Service Trends

ServiceNow

Customer service is evolving. Time to change.

Traditionally, customer service has been single channel or nonintegrated multichannel, with the company-centric goals of efficiency and cost-savings. Six trends are changing that model. The new approach? It’s about a platform, the customer journey, and achieving operational excellence—working with customers and working across teams to deliver better service.

Download the white paper from ThinkJar and learn about:

• The six trends that focus on budgeting, spending, technology, data, channels, as well as cloud, platforms, and ecosystems
• The five tenets for operational excellence

Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.