Field Service in the Cloud: How DISH Network Delivers Tomorrow's Field Service, Today
The field service industry is rapidly changing. With the rise of connected devices and the Internet of Things (IoT), field service companies and employees find themselves in a world they do not immediately recognize, but are tasked with adapting to.
In this ebook, we’ll explore the latest research around customer experience (CX) and how it’s changing the customer and employee experience alike in the field service industry.
We’ll also get familiar with some of the technologies that will propel CX into its next evolution as well as get to know some of the companies who are currently leveraging CX brilliantly with the help of top-notch technology to produce a field service experience customers love and their employees benefit from.