Hyatt Achieves 125% ROI with Intelligent Virtual Assistant
Providing an excellent experience has always been a priority for Hyatt. However, this is easier said than done when you engage with your customers through millions of calls per year.
As a leading global hospitality company, Hyatt realized their current automated customer service solution wasn't getting the job done. To provide a better customer experience and improve sales efficiency of live agents, they chose to upgrade to the flexibility and efficiency of an Intelligent Virtual Assistant.
Read this success story to learn how Hyatt was able to streamline routine tasks, provide a more satisfying customer experience, and increase sales.