Digital Engagement in the Contact Center: How to drive employee motivation and learning with gamification and feedback.
Getting employees excited about work in contact centers is a difficult task. Engagement however is key to turning the tides on a contact center's performance. A highly engaged workforce means better customer satisfaction, higher productivity and lower attrition rates. Today technology offers us much better tools to motivate, focus and train our employees. In this eBook we will explore how different management approaches and tools are used in leading contact centers to supercharge employee engagement, boost proficiency and impact business results.
Read and learn how gamification, automated data-driven feedback and microlearning can improve performance in your organization.