AI-Powered Search for Customer Support
What if you could empower your support agents with a complete view of the customer’s experience across channels – support tickets, email, chat, social media, etc.? Would they be better equipped to accelerate time to resolution?
Whether it’s through a contact center or self-service web portal, the support function is often where customers engage with your company. And in either context, giving answers quickly increases satisfaction and reduces churn.
Download the 5-Minute Guide to Cognitive Search for Customer Support to learn how cognitive solutions give you the power to deliver outstanding customer experiences.