A Practical Guide to Mastering Bots

Genesys

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tasks, bots give your employees more time to focus on higher value conversations.

Download the guide and learn how to:

• Design a bot that does one thing extremely well
• Encourage employees to take part in bot training
• Measure results for continuous improvement