destinationCRM.com RSS Feeds : All Articles

Genesys Xperience Focuses on AI to Enhance CX

Thu, 03 Sep 2026 11:11:00 EST

Genesys is strengthening Genesys Cloud with agentic capabilities and new integrations, the company says at its annual Xperience user conference.

Nextdoor Adds to the Essential Neighborhood Network

Thu, 03 Sep 2026 12:00:58 EST

The Essential Neighborhood Network launches an improved product experience for neighbors and businesses.

NIQ Partners with Similarweb

Thu, 03 Sep 2026 12:00:41 EST

New solution will connect AI-driven discovery to consumer intent, product content, AI-driven traffic, and sales conversion

Shirofune Integrates with Google's Campaign Manager 360

Thu, 03 Sep 2026 12:00:34 EST

Google CM360 Floodlight measurement data can now be used not only for reports but also for advertising operations.

LoopMe Integrates with The Trade Desk

Thu, 03 Sep 2026 12:00:16 EST

LoopMe Brand Lift is now available through a direct API integration with The Trade Desk Measurement Marketplace.

ByteBrew Brings Live Operations into App Developers' AI Workflows

Thu, 03 Sep 2026 12:00:15 EST

With ByteBrew Operate now available in Shift AI, mobile app developers can find the friction, tune it in chat, and ship personalized updates worldwide.

Zoho Adds Capabilities to Catalyst

Wed, 02 Sep 2026 12:00:46 EST

New agentic capabilities in Catalyst by Zoho bring application development, infrastructure, and governance into one integrated lifecycle.

Omilia Partners with Telarus

Wed, 02 Sep 2026 12:00:41 EST

Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K. (Featured on SmartCustomerService.com.)

Innovid Expands NIVO with Meta Ads MCP Integration

Wed, 02 Sep 2026 12:00:35 EST

Innovid's MCP integration brings conversational AI and connected campaign intelligence to Meta advertising workflows.

Alchemer Launches Iris, a Customer Feedback Platform

Wed, 02 Sep 2026 12:00:25 EST

Alchemer's Iris delivers a seamless feedback experience across channels, bringing answers, guiding actions, and moving work between systems.

CallRail Connects Healthcare Marketing to Patient Outcomes Through Integrations

Wed, 02 Sep 2026 12:00:19 EST

CallRail's new EHR and patient management system integrations help healthcare organizations connect marketing campaigns to appointments and new patients

Yext Expands Agentic Capabilities

Wed, 02 Sep 2026 12:00:19 EST

Yext adds brand-level AI visibility and AEO optimization to Scout and launches a new product purpose-built for SMBs.

LineUp Integrates with Passendo

Wed, 02 Sep 2026 12:00:14 EST

Lineup expands newsletter monetization capabilities?with Passendo integrations.

Qlik Expands MCP to AWS and Databricks Marketplace

Wed, 02 Sep 2026 12:00:00 EST

Availability in AWS Marketplace and Databricks?Marketplace makes it easier to bring Qlik's governed data, analytics context, and transformation capabilities.

PAR Launches Guest360

Tue, 01 Sep 2026 12:00:58 EST

PAR's Guest360 recognizes guests from their first transaction, unifies activity across channels, and turns that understanding directly into audiences, campaigns, and measurable revenue.

Quiq Launches Voice Assist

Tue, 01 Sep 2026 12:00:55 EST

Quiq Voice Assist is agentic AI that acts during live calls. (Featured on SmartCustomerService.com.)

SurveyMonkey Launches Today's SurveyMonkey

Tue, 01 Sep 2026 12:00:54 EST

Today's SurveyMonkey is a revised platform with new AI capabilities, new integrations with Gemini, Workday, and BambooHR, and a redesigned user experience.

Bland Achieves FedRAMP 20x Class A Certification

Tue, 01 Sep 2026 12:00:37 EST

Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents. (Featured on SmartCustomerService.com.)

Coval Partners with Phonely for Self-Improving Agents

Tue, 01 Sep 2026 12:00:36 EST

New collaboration gives voice agents a continuous feedback loop to improve customer interactions in real time.

3CLogic Releases AI Agent Evaluator

Tue, 01 Sep 2026 12:00:35 EST

3CLogic's AI Agent Evaluator automates QA and scoring of voice AI agents. (Featured on SmartCustomerService.com.)

Dreamdata Launches Dreamdata AI

Tue, 01 Sep 2026 12:00:32 EST

Dreamdata AI learns from go-to-market data organized by accounts and tied to revenue to deliver answers to marketers.

Pinnacle Ai Expands Booking, Messaging, and Automation Controls for Small Businesses

Tue, 01 Sep 2026 12:00:12 EST

Platform upgrades give users control over how availability is calculated, how guest information is collected, and how automations run.

Sinch Launches Mailgun Inspect for Salesforce

Tue, 01 Sep 2026 12:00:03 EST

Mailgun Inspect enables marketers to test how emails render across inboxes and devices without leaving Salesforce.?

You Can?t Obstruct Your Way to Loyalty

Tue, 01 Sep 2026 12:00:00 EST

Companies that rely on cancellation friction to reduce churn weaken trust and corrupt retention data, when they should be building customer loyalty instead.

SurveyMonkey Finally Finds Its Footing: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

Aurasell Tackles CRM and GTM Software Sprawl: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

Clari + Salesloft: Merger Creates a Revenue Intelligence Leader: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

MessageGears Redefines How Companies Manage Cross-Channel Marketing: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

Shirofune Takes Advertising Performance Management Through an Inflection Point: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:58 EST

The Best CRM Software, Solutions, and Innovators: The 2026 CRM Industry Awards

Tue, 01 Sep 2026 12:00:00 EST

Our 25th annual awards recognize the vendors and innovators that shone the brightest in the past year.

The Best CRM Software and Solutions: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Five Top Innovating CRM Companies for 2026: The CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.

The Best?Enterprise CRM Suite: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Small and Midmarket CRM Suite: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Contact Center Infrastructure: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Contact Center Interaction Analytics: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best Unified Customer Experience Platform: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Workforce Management (WFM)/Workforce Engagement Management (WEM): The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best Customer Journey Orchestration Solution: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best Customer Data Platform: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Knowledge Management (KM): The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Marketing Automation: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best Sales Force Automation: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Trade Desk Introduces Kokai Zuma

Fri, 28 Aug 2026 12:00:57 EST

The Trade Desk's Kokai Zuma brings agentic AI, simplified measurement, and a more intuitive user experience; users will be able to prioritize campaign outcomes by automating campaign changes.

AI Will Rewrite the Rules of Software

Fri, 28 Aug 2026 12:00:17 EST

The shift to AI-native applications will be as important as the rise of SaaS and just as unforgiving to vendors that fail to see the implications of a new architecture.

Salesforce Partners with Anthropic to Launch Claudeforce

Thu, 27 Aug 2026 10:51:00 EST

Expanded partnership brings Claude's reasoning together with the data, workflows, business logic, actions, and governance of the Salesforce platform to power trusted enterprise action directly in Claude.

Liveops Launches LiveNexus Agent Assist

Thu, 27 Aug 2026 12:00:20 EST

Liveops' LiveNexus Agent Assist is a browser-based AI overlay that delivers real-time guidance, compliance, and knowledge to agents during interactions.

LTK Adds Agentic AI to Its Brand Platform

Thu, 27 Aug 2026 12:00:09 EST

LTK's new conversational experience helps marketers turn business objectives into actionable creator campaigns.

Dialpad Partners with Glean

Thu, 27 Aug 2026 12:00:03 EST

Integration brings Dialpad's conversational intelligence into Glean so customer conversations become usable across the business.

Third-Party GenAI Winning Out Over Company Chatbots

Thu, 27 Aug 2026 12:00:00 EST

Customers are using genAI for more than answers, but companies aren't cashing in, Gartner finds.