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Verint Comes Away With Powerhouse Status After Merger, CEO Says at Engage 2026

Wed, 24 Jun 2026 10:35:36 EST

Verint CEO David Rhodes told conference attendees that Verint continues to gain steam under Thoma Bravo and unveiled agentic AI capabilities. (featured on SmartCustomerService.com.)

Five9 Launches New Release of Voice AI Agents

Wed, 24 Jun 2026 12:00:44 EST

Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration. )Featured on SmartCustomerService.com.)

Krisp Launches Voice Security and Speech Analytics

Wed, 24 Jun 2026 12:00:39 EST

Krisp's new capabilities cover 100% of calls for quality and compliance, and protect every live interaction against synthetic caller fraud, real-time social engineering, and agent identity fraud. (Featured on SmartCustomerService.com.)

1mind Launches Ride-Along Sales Assistant

Wed, 24 Jun 2026 12:00:39 EST

1mind Ride-Along joins live sales calls as a visible, named sales engineer speaking directly to buyers.

MoEngage Acquires Aampe

Wed, 24 Jun 2026 12:00:13 EST

Acquisition brings Aampe's reinforcement learning engine natively into MoEngage.

8x8 Introduces AI Routing

Wed, 24 Jun 2026 12:00:13 EST

8x8 AI Routing connects customers to the best expert across channels and the entire organization. (Featured on SmartCustomerService.com.)

Dentsu Partners with CreatorIQ

Wed, 24 Jun 2026 12:00:06 EST

Dentsu clients can now match target audience attributes directly against creator audience data surfaced in dentsu's CreatorIQ database.

Bloomreach Enhances Loomi Conversational Agent

Wed, 24 Jun 2026 12:00:06 EST

With enhancements to?Loomi , Bloomreach transforms customer conversations into e-commerce insight.

PCI Pal Adds Passkey Customer Authentication

Wed, 24 Jun 2026 12:00:05 EST

PCI Pal's new capability adds trusted identity verification to the start of customer interactions. (Featured on SmartCustomerService.com.)

Aurasell Launches Agent Builder

Wed, 24 Jun 2026 12:00:02 EST

Aurasell Agent Builder enables go-to-market teams to build, orchestrate, and operationalize AI-powered workflows using natural language, unified customer context, and built-in governance.

vivenu Launches vivenu Engage

Wed, 24 Jun 2026 12:00:00 EST

vivenu Engage turns ticket sales data into customer relationship insights.

Every Dollar of Your Business Flows Through CPQ. AI Just Made It More Valuable and Mission Critical

Wed, 24 Jun 2026 12:00:00 EST

With pricing complexity rising across industries, CIOs and revenue leaders face the most consequential technology decision of the next two years, and most are underestimating it.

CallMiner Partners with PossibleNOW

Tue, 23 Jun 2026 12:00:57 EST

Partnership enables companies to scale automation while meeting industry compliance standards.

LiveRamp Integrates with Adobe GenStudio for Commerce Media Networks

Tue, 23 Jun 2026 12:00:51 EST

Integration makes LiveRamp's commerce purchase data available for use in Adobe's agentic content supply chain.

Markup AI Launches Content Guardian Agents

Tue, 23 Jun 2026 12:00:49 EST

Markup Content Guardian Agents screen materials for brand voice, audience fit, accuracy, human voice, and AI citability.

6sense Launches AI-Recommended Leads

Tue, 23 Jun 2026 12:00:47 EST

6sense AI-Recommended Leads to surface contacts for marketers,

OpenX Launches OpenX IQ

Tue, 23 Jun 2026 12:00:42 EST

OpenX IQ uses AI to guide media buying decisions.

Talkdesk Launches Agent Builder

Tue, 23 Jun 2026 12:00:30 EST

Talkdesk Agent Builder enables teams to create, test, and validate AI agents before deployment.

Zeta Global Partners with Palantir Technology

Tue, 23 Jun 2026 12:00:28 EST

Palantir and Zeta Global partnership will build a unified data and AI infrastructure with Athena by Zeta at the center.?

Invoca Introduces AI Agent Nico

Tue, 23 Jun 2026 12:00:18 EST

Invoca Nico engages, qualifies, and converts leads 24/7 via SMS and voice.

Contentful Launches Palmata

Tue, 23 Jun 2026 12:00:16 EST

Contentful Palmata uncovers what shapes AI-generated answers and translates those insights into actionable content decisions.

Alorica Partners with Crescendo

Tue, 23 Jun 2026 12:00:16 EST

Alorica is making Crescendo's CX platform available to its customers.

NIQ Expands GeoPurchase Audiences Globally

Tue, 23 Jun 2026 12:00:10 EST

NIQ GeoPurchase now covers audiences in Poland, Begium, Mexico, and Indonesia.

RingCentral Adds Agentic AI Capabilities to AIR Pro

Tue, 23 Jun 2026 12:00:08 EST

RingCentral native AI agents are added to RingCX workflows, giving businesses automated outreach, intelligent handoffs, and more

Smartly Introduces Smartly Synapse and Horizon Media Integration

Tue, 23 Jun 2026 12:00:06 EST

Smartly Synapse is an intelligent AI orchestration layer powering its advertising platform.

Pendulum Launches Agentic AI Tools

Tue, 23 Jun 2026 12:00:05 EST

Pendulum has added a conversational interface and AI agents to its brand intelligence platform.

Companies Forcing Consumers to Download Apps

Tue, 23 Jun 2026 12:00:00 EST

As app fatigue is rising, businesses that lead with value will win, Clutch asserts. Plus: Omdia says that more than half of all ads will be on social media by 2030.

DoubleVerify Expands DV Authentic AdVantage to Meta and TikTok

Mon, 22 Jun 2026 12:00:57 EST

DV Authentic AdVantage for Meta and TikTok helps advertisers on those platforms improve media effectiveness through integrated pre-bid protection, optimization, and independent measurement.

CallMiner Adds AI to Real-Time Agent Performance and Customer Experience

Mon, 22 Jun 2026 12:00:55 EST

Agentic AI guidance expands CallMiner RealTime, delivering on-demand, context-aware support to contact center agents during live customer interactions.

Sales Pipeline Is Growing, but Performance Isn't Keeping Pace?

Mon, 22 Jun 2026 12:00:45 EST

RAIN Group study finds sales leaders need stronger capabilities and execution discipline to turn opportunities into revenue???

Dynamic Customer Journeys Need to Outgrow Campaign Thinking

Mon, 22 Jun 2026 12:00:00 EST

Customer journeys rarely unfold in an orderly fashion; they're shaped by intent, timing, behavior, friction, and feedback as they happen.

PubMatic Launches Creator Marketplace

Fri, 19 Jun 2026 12:00:54 EST

PubMatic enables direct access to a new class of performance-driven buyers through AgenticOS.

Acxiom Enhances RealID

Fri, 19 Jun 2026 12:00:49 EST

Acxiom's Real ID powers brand-owned customer identity.

Companies Are Stuck in a Brand Doom Loop

Fri, 19 Jun 2026 12:00:23 EST

Brand measurement can help CMOs prove their brands impact on enterprise growth, Gartner finds.

NIQ Partners with Ogury

Fri, 19 Jun 2026 12:00:02 EST

Collaboration brings NIQ's real-world retail purchase signals into Ogury's Persona Intelligence Engine.

Medallia to Change Ownership...Again

Thu, 18 Jun 2026 09:10:11 EST

Medallia to transfer ownership to a group led by Blackstone, Apollo, and FSK and reposition itself.

A Q&A with NiCE Chief Operating Officer Arun Chandra

Thu, 18 Jun 2026 08:27:00 EST

During the annual NiCE World conference in Orlando, Fla., Phil Britt sat down with NiCE COO Arun Chandra to discuss the company outlook and where AI fits within it.

NIQ Introduces NIQ Cadence

Thu, 18 Jun 2026 12:00:56 EST

NIQ Cadence is one system that unifies NIQ's global data, models, and knowledge.

Vonage Brings Agentic Communications to? Developers with Vonage API Power for Kiro

Thu, 18 Jun 2026 12:00:44 EST

CPaaS offering native to the Kiro agentic IDE gives Amazon's builder ecosystem instant access to Vonage Communications and Network APIs.

MessageGears Launches Reimagined Journeys

Thu, 18 Jun 2026 12:00:36 EST

MessageGears' new journey builder sits in organizations' own data warehouses.

The Trade Desk Partners with Travel Companies

Thu, 18 Jun 2026 12:00:36 EST

Integrations with leading travel, hospitality, and commerce media platforms help advertisers unify campaign activation, measurement, and optimization across the open internet.

Dialpad Integrates with Google Workspace and Gemini Enterprise

Thu, 18 Jun 2026 12:00:35 EST

Integration enables Google Cloud customers to query, analyze, and act on Dialpad's conversation intelligence across Gemini Enterprise and Google Workspace.

Smartly Partners with Roku

Thu, 18 Jun 2026 12:00:32 EST

Smartly and Roku bring social advertising to CTV.

Yahoo DSP Launches Agent Network

Thu, 18 Jun 2026 12:00:32 EST

With Agent Network, Yahoo DSP connects advertisers with best-in-class AI agents across the industry.

Adobe Expands Creative Agent Across Firefly and Creative Cloud

Thu, 18 Jun 2026 12:00:27 EST

Adobe's creative products have gotten an agentic AI upgrade.

Zeta Global Brings Athena by Zeta to Agencies

Thu, 18 Jun 2026 12:00:26 EST

Expanded Athena by Zeta now gives marketing agencies real-time intelligence.

Alvaria Integrates with Parloa

Thu, 18 Jun 2026 12:00:13 EST

Alvaria and Parloa are teaming up for compliant, high-performance AI agents for CX. (Featured on SmartCustomerService.com.)

Yext Opens Full Platform for Trusted Agentic Marketing Execution

Thu, 18 Jun 2026 12:00:09 EST

Yext's Brand-verified facts, local competitive intelligence across 12 million locations, and agentic marketing execution are now accessible via MCP, API, desktop, and mobile.

Shirofune Integrates with Triple Whale

Thu, 18 Jun 2026 12:00:08 EST

Shirofune's integration with Triple Whale automate attribution-driven ad optimization across Meta, Google, and other platforms.

VideoAmp Launches AI-Powered Reporting

Thu, 18 Jun 2026 12:00:07 EST

VideoAmp's new reporting feature provides census-level data.