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askpolly integrates with Microsoft Copilot Cowork

Thu, 01 Oct 2026 12:00:46 EST

Partnership connects social media conversations and insights to sales data.

ZoomInfo Acquires DoubleO.ai

Thu, 01 Oct 2026 12:00:44 EST

Acquisition combines DoubleO.ai's agentic orchestration platform with ZoomInfo's go-to-market intelligence

NIQ Integrates Google Meridian into NIQ Cadence

Thu, 01 Oct 2026 12:00:35 EST

Meridian, Google's open-source marketing mix modeling, is now available within NIQ Cadence for marketing measurement and optimization in one connected workflow.

Dynamo Partners with Optimove

Thu, 01 Oct 2026 12:00:29 EST

Dynamo and Optimove collaborated to bring Facebook Messenger into CRM lifecycle marketing.

Glance Brings Personalized Shopping to iPhone and iPad Through Siri AI Integration

Thu, 01 Oct 2026 12:00:14 EST

Personal shopping advice, product recommendations, and virtual try-on from Glance now available across iPhone and iPad with Siri AI.

Employee Advocacy Programs Grow in Number, Influence

Thu, 01 Oct 2026 12:00:00 EST

Companies are realizing that content shared by employees generates significantly higher engagement and reach than traditional corporate channels.

Rethinking Enterprise Knowledge: Discovering the Data Bounty of Documents

Wed, 30 Sep 2026 03:42:10 EST

A new approach to company knowledge can drive real business velocity and unlock the output all leaders seek.

AI Makes WFM More Essential

Thu, 01 Oct 2026 12:00:25 EST

Workforce management has become the operational intelligence layer for managing hybrid human/AI workforces.

What Is Your CRM Doing for Your Team Members?

Thu, 01 Oct 2026 12:00:17 EST

CRM should improve the employee experience on many levels

Essent Cuts Contact Center Costs in Half with Genesys Cloud

Thu, 01 Oct 2026 12:00:20 EST

Cloud migration leads to zero critical incidents while transforming agent satisfaction

Flexential Tripled Its Reach with ON24

Thu, 01 Oct 2026 12:00:12 EST

The IT services firm revitalized its dormant webinar program into a full-funnel marketing channel

Companies Move Beyond KPIs and SLAs Toward XLAs

Thu, 01 Oct 2026 12:00:00 EST

Experience-level agreements are a differentiating metric for company success

Connected TV Advertising: What CRM Leaders Need to Know

Thu, 01 Oct 2026 12:00:36 EST

Measuring CTV ad impact is vastly different than linear TV or?digital

Customer Service AI Spending Surges Amid Budget Stagnation

Fri, 25 Sep 2026 12:04:00 EST

GenAI chatbots, voicebots, and agentic AI expected to deliver the greatest value.

Stravito Partners with Langston

Wed, 30 Sep 2026 12:00:39 EST

Partnership combines Stravito's AI Personas with Langston's Life Lenses segmentation to make consumer understanding more accessible, interactive and actionable.

Gong Announces Mission Callisto

Wed, 30 Sep 2026 12:00:35 EST

Gong's Mission Callisto includes upgrades to Gong Enrich, Gong Assistant, Agent Builder, and Gong Dashboards

ZoomInfo Launches Superhuman Go Connector

Wed, 30 Sep 2026 12:00:30 EST

Partnership brings ZoomInfo's verified go-to-market intelligence data into Superhuman Go.

Braze Unveils AI Innovations at Forge Event

Wed, 30 Sep 2026 12:00:27 EST

Braze's product launches include Decisioning Studio Go, Agentic Standards, Operator Connect, and conversational AI.

Ooma Launches AI Productivity Agent Bundle

Wed, 30 Sep 2026 12:00:25 EST

Ooma AI Productivity Agent Bundle includes specialized agents that identify opportunities, customer issues, and follow-up needs across calls. (Featured on SmartCustomerService.com.)

BounceBack AI Launches to Turn Email Bounces into Revenue Opportunities

Wed, 30 Sep 2026 12:00:16 EST

BounceBack identifies the people behind hard bounces, tracks career moves, and helps companies reconnect with buyers.

Median CMO Tenure Has Fallen 35% Since 2010

Tue, 29 Sep 2026 11:31:04 EST

CMOs who started in 2010 stayed an average of four years, those who started in 2022 stayed just 2.6 years, study finds.

Graphwise Upgrades its AI Context Platform

Tue, 29 Sep 2026 12:00:53 EST

Graphwise Platform now features an Adobe integration, built-in evaluation tools, and broader workflow automation.

LoanPro and Spring Labs Partner

Tue, 29 Sep 2026 12:00:48 EST

LoanPro customers can now offer complaint, dispute, and quality management automation from Spring Labs within the LoanPro platform.

The SaaS Model Was Built for Humans. Agents Don't Care.

Tue, 29 Sep 2026 12:00:44 EST

Agents need to get information themselves, synthesize it, and have the agency to act. Software that can't support that isn't ready for what's coming.

Informa TechTarget Launches MCP Server

Tue, 29 Sep 2026 12:00:39 EST

Informa TechTarget's MCP Server brings buyer intelligence into AI workflows.

Fullstory Expands Its Capabilities

Tue, 29 Sep 2026 12:00:30 EST

Fullstory MCP, StoryAI Agents, and Agentic Session Review are just some of the company's latest innovations.

GoTo Expands athenaOne Integration with AI Scheduling

Tue, 29 Sep 2026 12:00:29 EST

New GoTo Connect AI capabilities within athenaOne automate appointment scheduling 24/7.

LiveRamp Expands Partnership with OpenAI

Tue, 29 Sep 2026 12:00:26 EST

Expanded partnership allows marketers to activate first-party audiences in ChatGPT Ads using RampID.

The CRM Says Resolved, But Voice AI Says Otherwise

Mon, 28 Sep 2026 02:29:38 EST

Voice AI can detect patterns that single-call analysis never could. (Featured on SmartCustomerService.com.)

Snappy Kraken Launches Snappy AI, a Marketing Operations Coworker for Financial Advisors

Fri, 25 Sep 2026 12:00:50 EST

Snappy Kraken's Snappy AI analyzes marketing activity and results to identify gaps and recommend next steps

Iterable Launches Its Fall Product Release

Fri, 25 Sep 2026 12:00:48 EST

Iterable's Fall Product Release introduces native RCS, Nova Conversations, Integrations Hub, and new agents that connect customer data, conversations, and intelligence in one continuous learning loop.

LTK Launches Search Tab

Fri, 25 Sep 2026 12:00:34 EST

New LTK app Search tab brings together personalized interest-based discovery, AI-powered search and conversational shopping.

Square Integrates Apple Business

Fri, 25 Sep 2026 12:00:20 EST

Square sellers can now connect to Apple Business to manage their presence across Apple Maps, Siri AI, Apple Wallet, and other Apple apps, keeping their business details in sync from Square Dashboard.

ZoomInfo Launches Native Integration With Replit Through GTM.AI

Fri, 25 Sep 2026 12:00:07 EST

ZoomInfo MCP connector makes building on Replit easier through natural-language access to verified company and contact data.

Why the Best Growth Strategy Starts with a Product People Want to Share

Fri, 25 Sep 2026 12:00:00 EST

Customer recommendations are one of the biggest drivers of company success.

UserTesting Adds MCP Servers

Fri, 25 Sep 2026 12:00:00 EST

UserTesting has added MCP servers to its UserTesting and UserInterviews platforms enable to teams to recruit participants, create studies, and validate AI-generated ideas from within ChatGPT, Claude, Figma Make, and other AI applications.

The Hidden Cost of Optimizing E-Commerce One Decision at a Time

Thu, 24 Sep 2026 02:24:56 EST

Understanding customers is no longer enough if the business can't connect that understanding to the decisions that shape the experience they actually receive.

Glia Introduces GRM and Glia Branch

Thu, 24 Sep 2026 12:00:31 EST

Glia's GRM and Branch unify interaction data across voice, digital and in-person banking, giving complete customer context for personalization and growth.

NIQ Launches TDLinx Audiences

Thu, 24 Sep 2026 12:00:05 EST

NIQ expands local targeting capabilities with TDLinx Audiences, enabling advertisers to reach consumers near the retailers, channels, and store locations that matter most.

Stravito Launches MCP Server

Thu, 24 Sep 2026 12:00:03 EST

Stravito's MCP Server brings market and consumer research into the leading AI tools.?

Smartly Integrates LinkedIn Ads

Wed, 23 Sep 2026 12:00:53 EST

Smartly collaborates with LinkedIn to bring intelligent creative and video at scale to B2B marketers.

Liferay Launches Liferay Content Marketing Platform

Wed, 23 Sep 2026 12:00:48 EST

Liferay Content Marketing Platform helps marketing teams plan, coordinate, launch, and measure campaigns.?

Attentive Adds AI Pro and AI Reporting Functionality

Wed, 23 Sep 2026 12:00:46 EST

Attentive's new AI capabilities help marketers turn customer signals into higher-value engagements.

BrainTrust Launches AI BluePrint Builder and Intelligent Experience Platform

Wed, 23 Sep 2026 12:00:41 EST

BrainTrust AI BluePrint Builder and Intelligent Experience Platform help companies prioritize high-value AI investments and connect fragmented business data to power more effective AI?

Vonage Partners with Epic to Bring Branded Calling to Hello World

Wed, 23 Sep 2026 12:00:22 EST

Branded calling capabilities, built with Vonage Voice API and Epic? Hello World? Voice communication platform, enables healthcare organizations to deliver trusted, branded patient communications

Precisely Expands AI in EngageOne RapidCX

Wed, 23 Sep 2026 12:00:19 EST

Precisely's EngageOne RapidCX Fall 2026 release introduces embedded AI agents and intelligent archive search.

LeadSmart Launches Meridian360 Growth Platform

Wed, 23 Sep 2026 12:00:14 EST

LeadSmart Meridian360 connects ERP, CRM, marketing, quoting, e-commerce data, and other connected systems into one view.

Wordly Adds Sponsor Logos to Event Translations

Wed, 23 Sep 2026 12:00:01 EST

With Wordly,'s new offering, event organizers can now fund language access for multilingual events with high-visibility sponsor logo placements.

Exclaimer Meets Accessibility Requirements for E-Signatures

Wed, 23 Sep 2026 12:00:00 EST

Exclaimer's new capability lets organizations build accessible, compliant email signatures without writing HTML, with U.S. public-sector accessibility deadlines due to take effect in 2027.

33Across Rebrands as WealthStage

Wed, 23 Sep 2026 12:00:00 EST

WealthStage unifies trusted customer intelligence with wealth, life stage, and real-time signals to help marketers engage with the right households.