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Argano Acquires Oktana

Wed, 14 Oct 2026 12:00:54 EST

Argano advances its Salesforce and AI capabilities with the acquisition of Oktana.

CallMiner Advances CX Intelligence and Agent Augmentation with New AI-Powered Capabilities

Wed, 14 Oct 2026 12:00:54 EST

CallMiner updates include expanded AI assist, redesigned real-time supervisor experience, and new education resources. (Featured on SmartCustomerService.com.)

P2COS Launches to Help Small Businesses Grow

Wed, 14 Oct 2026 12:00:53 EST

P2COS has a desktop app to help find prospects, build relationships, and convert opportunities into clients.

Creator IQ Launches Q for Creator Marketing

Wed, 14 Oct 2026 12:00:50 EST

Built on Applied Creator Intelligence, Q brings governed AI agents to creator marketing.

Swyft Rebrands as Mercury

Wed, 14 Oct 2026 12:00:41 EST

Mercury's retail automation platform seeks to expand 24/7 retail access across airports, hospitality, and high-demand locations.

Aligned Launches Seller Agent

Wed, 14 Oct 2026 12:00:31 EST

Optimizely Launches Autonomous Optimization and Dynamic Experiences

Wed, 14 Oct 2026 12:00:23 EST

Optimizely Autonomous Optimization and Dynamic Experiences uses AI to autonomously analyze and improve web experiences.

SurveyMonkey Elevated to Gold Partner Status by Zapier

Wed, 14 Oct 2026 12:00:20 EST

The upgraded Zapier integration connects SurveyMonkey to more than 9,000 apps.

Algolia Launches Shopify B2B Integration

Wed, 14 Oct 2026 12:00:17 EST

With Algolia's Shopify integration, account-specific catalogs, pricing, and quantity rules now shape search results automatically.

eGain's CEO Pushes for AI Guardrails at Solve Event

Wed, 14 Oct 2026 12:00:15 EST

During eGain's annual Solve conference in Chicago this week, Phil Britt sat down with Ashu Roy, the company's chairman and CEO, to discuss the recent concerns about artificial intelligence and where eGain figures into conversations about the technology.

TitanX Launches Precision Dialer

Wed, 14 Oct 2026 12:00:13 EST

TitanX's Precision Dialer is designed to boost sales call connection rates.

CTM Integrates with Clio

Wed, 14 Oct 2026 12:00:07 EST

CTM's integration with Clio empowers law firms to attribute billable revenue directly to marketing channels.

FinTurk Partners with Fiduciary Check

Wed, 14 Oct 2026 12:00:06 EST

FinTurk partners with Fiduciary Check to expand access to CRM for financial advisors.

Eltropy Launches Branded Texting

Wed, 14 Oct 2026 12:00:00 EST

Eltropy Branded Texting brings RCS and verified identity to credit unions and community banks.

Good Knowledge Is the Basis for Good AI: eGain Says at Solve Event

Tue, 13 Oct 2026 03:34:58 EST

eGain releases introduced at Solve Chicago help bring trust and accuracy to company knowledge.

ZoomInfo Integrates with n8n

Tue, 13 Oct 2026 12:00:59 EST

Joint customers can combine verified ZoomInfo intelligence with n8n's automation and agent capabilities.

AskNicely Partners with JAVLN

Tue, 13 Oct 2026 12:00:58 EST

AskNicely and JAVLN partner to help insurance brokers deliver a more consistent client experience.

Sinch Brings RCS Integration to SAP Engagement Cloud

Tue, 13 Oct 2026 12:00:53 EST

Sinch RCS creates another channel for companies using SAP Engagement Cloud.

Seismic Unveils AI Agents for Sales Teams at Its Shift Event

Tue, 13 Oct 2026 12:00:51 EST

Seismic announced new AI agents, expanded integrations, and additional capabilities to connect sales activities to tangible business outcomes.

Mitel Launches Mitel WX

Tue, 13 Oct 2026 12:00:43 EST

Mitel WX delivers a consistent communications experience across devices.

Contentsquare Updates Experience Platform

Tue, 13 Oct 2026 12:00:36 EST

Contentsquare's updated Experience Platform unifies every signal across web, mobile, conversations, LLMs, and agents, turning them into predictions that drive action.

Operational Minimalism: An Essential Discipline for AI-Centric CX Organizations

Tue, 13 Oct 2026 12:00:25 EST

The payoff from operational minimalism is immediate: Employees are empowered, errors decline, cost to serve decreases, and customers get the service they expect. (Featured on SmartCustomerService.com.)

Nimble Launches Nimble MCP

Tue, 13 Oct 2026 12:00:09 EST

Nimble MCP lets Claude and ChatGPT keep team CRMs current and clean.

Intradiem Introduces Dynamic Workforce Orchestration

Tue, 13 Oct 2026 12:00:05 EST

Intradiem's Dynamic Workforce Orchestration brings real-time intelligence and action to workforce management with a new operating model that continuously aligns capacity with changing customer demand.

ZoomInfo Integrates ClickUp with GTM.AI

Mon, 12 Oct 2026 12:00:58 EST

Integration brings verified ZoomInfo data into ClickUp's AI workspace.

Hightouch Acquires Strata

Mon, 12 Oct 2026 12:00:42 EST

Strata acquisition expands Hightouch's integration capabilities across the marketing tech stack.

Nectar Launches Nectar MCP

Mon, 12 Oct 2026 12:00:31 EST

Nectar MCP brings consumer and creator data to ChatGPT, Claude, Gemini and Copilot.

From System of Record to System of Action: Using Automation and AI to Unlock CRM

Mon, 12 Oct 2026 12:00:00 EST

Here's what a real-world CRM pipeline looks like, combining AI judgment with RPA and API-driven action to move abuse cases from inception to fully resolved without human intervention.

MessageGears Adds MCP, Agent-Ready APIs, and Built-In Predictive Models

Fri, 09 Oct 2026 12:00:58 EST

With its latest updates, MessageGears becomes the governed execution layer between AI and the data warehouse.

Riskified Launches Agent Identity Risk Intelligence

Fri, 09 Oct 2026 12:00:19 EST

Riskified's Agent Identity Risk Intelligence helps companies know who is behind AI personal assistants like Muse at checkout and in customer service.

NIQ Acquires The U Group

Fri, 09 Oct 2026 12:00:17 EST

With The U Group, NIQ is strengthening its trusted intelligence and the Full View.

From Customer Record to Connected Conversation

Thu, 08 Oct 2026 03:21:24 EST

After decades of talking about omnichannel, there is a straightforward way to judge whether it is working.

Amperity Introduces P?r, an AI Agent

Thu, 08 Oct 2026 12:00:57 EST

Grounded in trusted customer profiles, Amerity's P?r helps teams get answers, decide what to do next, and move approved decisions into enabled workflows.

Zeta Introduces AthenaOS, an Enterprise Intelligence Operating System

Thu, 08 Oct 2026 12:00:46 EST

Zeta's AthenaOS combines enterprise knowledge with Zeta intelligence, dynamically builds around business objectives, and learns from every outcome.

Nextdoor Introduces Neighborhood Intelligence for Advertisers

Thu, 08 Oct 2026 12:00:36 EST

Nextdoor's Neighborhood Intelligence offers verified, neighborhood-level precision.

Bambuser Becomes a Meta Live Video Ads Partner

Thu, 08 Oct 2026 12:00:32 EST

Together Bambuser and Meta are bringing paid reach to company-owned live shopping.

Kore.ai Launches Autoloop

Thu, 08 Oct 2026 12:00:29 EST

Kore.ai's Autoloop continuously improves agents on task completion, business rule adherence, cost, customer experience, and safety, before and after deployment.

Validity Expands Engage with an MCP Connector

Thu, 08 Oct 2026 12:00:24 EST

Validity Engage's expanded pre-send and marketing intelligence capabilities help enterprise marketers identify and act on blind spots

AnySoft Launches Anya, a Team Sales Agent

Wed, 07 Oct 2026 12:00:56 EST

AnySoft's Anya gives revenue leaders centralized control and visibility and every seller a personal agent.

Paytronix Announces Access Evo with Guest Intelligence

Wed, 07 Oct 2026 12:00:55 EST

Paytronix Access Evo with Guest Intelligence will help connect more customer information, understand behavior beyond loyalty, and drive more relevant, measurable engagement.

Toast Adds Toast IQ Team and Expanded Toast IQ Grow

Wed, 07 Oct 2026 12:00:44 EST

More than 20 updates from Toast include new Scheduling, SEO, Reviews, and Offers agents to help operators drive bottom-line impact, backed by real customer outcomes.

Automation Anywhere to Acquire Boost.ai

Wed, 07 Oct 2026 12:00:43 EST

Boost.ai would strengthen Automation Anywhere's core AI offering with voice and conversational capabilities.

Zeta Global to Acquire Digital Audience

Wed, 07 Oct 2026 12:00:35 EST

Zeta's acquisition of Digital Audience strengthens the identity and activation layer of Zeta's intelligent AI infrastructure, helping companies activate customer intelligence and measure its impact across channels.

Fin Launches Fin 4 at Pioneer Event

Wed, 07 Oct 2026 12:00:27 EST

Fin 4 is a major step toward a fully agentic customer experience.

Bridg Strengthens Identity Graph

Wed, 07 Oct 2026 12:00:21 EST

Bridg's enhanced platform helps companies expand marketing reach, improve profile accuracy, and maintain customer visibility.

Underheard Launches an AI Interviewer

Wed, 07 Oct 2026 12:00:15 EST

Underheard's AI Interviewer platform conducts and analyzes customer interviews around the clock. (Featured on SpeechTechMag.com.)

ClicData Launches AI Dashboard Builder

Wed, 07 Oct 2026 12:00:09 EST

ClicData's new conversational agent builds and edits full dashboards that blend multiple data sources from a single request in seconds.

Cisco Unveils Dialog at WebexOne

Wed, 07 Oct 2026 12:00:06 EST

Cisco Dialog is an agentic harness for the Webex AI Agent platform that turns fragmented interactions into continuous customer relationships and works on customers' behalf until issues are resolved.

Algolia Acquires Velou

Wed, 07 Oct 2026 12:00:03 EST

Algolia acquires Velou to advance AI product intelligence across every search, recommendation, and AI agent.

Precisely Launches the Precisely Platform and Precisely AI Studio

Tue, 06 Oct 2026 12:00:58 EST

Precisely Platform and Precisely AI Studio help organizations build the infrastructure and tools needed to deliver artificial intelligence-ready data at scale.