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Cyara Launches Agentic CX Trust Platform

Mon, 02 Nov 2026 12:00:52 EST

With Cyara'es Agentic CX Trust Platform, companies can show how their AI agents behave with real customers, catch failures the moment they happen, and make sure they never happen twice.

Syndigo Partners? with Microsoft on Commerce Solutions

Mon, 02 Nov 2026 12:00:51 EST

Microsoft integrations advance Syndigo's Frontier Commerce vision.

ZoomInfo Launches MCP Connector and API on Snowflake

Mon, 02 Nov 2026 12:00:32 EST

With ZoomInfo MCP and API, customers can now use verified ZoomInfo company, contact, intent, and Scoops data inside Snowflake CoWork, Cortex Agents, and their own warehouse pipelines.

Pinnacle Ai Expands AI Tools

Mon, 02 Nov 2026 12:00:30 EST

October updates add analytics and payments to AI Studio sites, voice conversations with Ask AI on mobile, and workflow testing inside AI Builder.

Wix Introduces Studio Two for Web Creation?

Mon, 02 Nov 2026 12:00:23 EST

Wix Studio Two combines hands-on visual control, standard React code, and an open workflow connected to AI tools.?

8x8 Earns Microsoft Certification

Mon, 02 Nov 2026 12:00:15 EST

8x8's Microsoft Certification simplifies global calling with 8x8 Voice for Microsoft Teams.

Liferay Introduces SEO & AEO Studio

Mon, 02 Nov 2026 12:00:15 EST

Liferay SEO & AEO Studio gives marketing teams a single place to monitor and improve visibility across traditional search engines and AI answer engines, at scale.

Live Buzz Intelligence Brings Immersive Shopping to Life

Mon, 02 Nov 2026 12:00:00 EST

Seed to Table brings in a new level of grocery store engagement with AI and holograms.

vivenu Launches MCP Server

Fri, 30 Oct 2026 12:00:41 EST

vivenu brings live ticketing operations into AI tools including Claude and ChatGPT with vivenu MCP Server.

Your Pipeline Shows Where Deals Stall. Your Calls Show Why.

Fri, 30 Oct 2026 12:00:00 EST

The reason for sales call failure lives in conversations: what the rep asked, what the buyer revealed, what got promised, and what got politely dodged.

NIQ and Google Partner to Advance Agentic Commerce

Fri, 30 Oct 2026 12:00:00 EST

Built with Google Cloud and Gemini for Business, NIQ and Google commit to transforming AI-driven product discovery, availability, and measurement.

Four Checks Before an AI Agent Pilot Gets 2027 Budget

Fri, 30 Oct 2026 12:00:00 EST

Before an AI agent pilot gets 2027 budget, its sponsor should be able to show a runbook, a sample of the records the agent will read, a named owner who can pause it and a baselined number it will move within a quarter.

Tracer Labs Launches Trust ID

Thu, 29 Oct 2026 12:00:59 EST

Tracer Labs' Trust ID is an identity platform that recognizes website viewers and their AI agents.

Invoca Launches Messaging Agents for Google Ads

Thu, 29 Oct 2026 12:00:59 EST

With Invoca's Messaging Agents for Google Ads, AI agents answer, qualify, and book consumers who message from Google Ads.

Global Personalization Needs to Reflect the Market as Well as the Individual

Thu, 29 Oct 2026 12:00:47 EST

If companies want an experience to feel individual, they also need to understand the environment in which that individual is making a decision.

Zoho Updates Zoho Analytics

Thu, 29 Oct 2026 12:00:38 EST

Zoho Analytics now includes semantic and ontology layers grounded in organizations' own data.

Act-On Launches Prebuilt Marketing Automation Solutions for Credit Unions and Regional Banks

Thu, 29 Oct 2026 12:00:33 EST

Act-On's new solutions reflect a broader vertical-market strategy combining marketing automation experience, industry expertise and AI

Cordial Launches Headless CDP

Thu, 29 Oct 2026 12:00:17 EST

Cordial's embedded CDP is now headless, giving marketers access to real-time customer data from the AI assistants they already use.

The Trade Desk Integrates Digital Envoy's NetAcuity Data

Thu, 29 Oct 2026 12:00:13 EST

The Trade Desk partnership with Digital Envoy powers audience targeting beyond geography.

8x8 Updates Platform for CX

Thu, 29 Oct 2026 12:00:13 EST

New updates to the 8x8 Platform for CX help teams start every customer conversation with context. (Featured on SmartCustomerService.com.)

NIQ Expands Shopper Experience Platform

Thu, 29 Oct 2026 12:00:06 EST

NIQ's new optimization capabilities and CONTENT Framework strengthen product visibility, relevance, and performance across retail and AI-powered shopping channels.

Synthflow Launches Vector, an AI Agent for Lenders

Thu, 29 Oct 2026 12:00:06 EST

Synthflow's Vector is a long-horizon AI agent for lenders that sees loan applications or overdue accounts through to finish.

RingCentral Orchestrates AI and Human Agents as One Workforce in RingCX

Thu, 29 Oct 2026 12:00:03 EST

RingCX brings live supervision, quality scoring, journey analytics, and staffing forecasts together so contact centers can manage AI and human agents together. (Featured on SmartCustomerService.com.)

Mangosteen Studio Launches DeadAccount

Wed, 28 Oct 2026 12:00:59 EST

Mangosteen Studio's DeadAccount is a sales tool that re-tiers reps' accounts every week and delivers a verdict every Monday.

Fibr AI Launches Agent Experience Optimization

Wed, 28 Oct 2026 12:00:38 EST

Fibr's Agent Experience Optimization turns websites into engines for AI visibility and agent action.

ServiceNow and Google Cloud Advance Agentic AI

Wed, 28 Oct 2026 12:00:23 EST

Expanded partnership connects ServiceNow's industry workflows to Gemini Enterprise.

Airbyte Launches MCP Server

Wed, 28 Oct 2026 12:00:23 EST

Airbyte MCP Server lets users chat with their data.

TD SYNNEX Expands Destination AI with SMB-Focused Capabilities

Wed, 28 Oct 2026 12:00:22 EST

SMB-specific experiences in AI Game Plan and TD SYNNEX Cloud Labs and a new AI Skills Marketplace in StreamOne creates a connected Destination AI journey from opportunity discovery through deployment and customer outcomes.

Qlik Introduces Semantic Models

Wed, 28 Oct 2026 12:00:18 EST

Qlik Semantic Models brings governed definitions, expressions, and relationships into reusable data products.

Omnisend Launches Social Capture, Forms+, and Send Time Optimization

Wed, 28 Oct 2026 12:00:16 EST

Omnisend's new automation and gamified pop-ups help e-commerce merchants prepare for the holiday season.

Jump Works with Anthropic to Bring Client Meeting Context to Claude

Wed, 28 Oct 2026 12:00:13 EST

Financial advisors can connect Jump to Claude and use Jump-built skills to streamline preparation, follow-up, and ongoing client service.

Vonage Adds Email API Within the Vonage Messages API

Wed, 28 Oct 2026 12:00:13 EST

With Vonage's new Email API, users can now send, track, and manage transactional emails alongside SMS, MMS, RCS, and WhatsApp from a single API.

Your CRM's AI Has a Meter. Do You Know Where It Is?

Tue, 27 Oct 2026 02:04:59 EST

As CRM vendors fold AI into seat prices, credit pools and per-action fees, sales leaders need five questions to put a real number on what CRM AI costs before their next renewal.

Filevine Introduces LOIS Voice Agents

Tue, 27 Oct 2026 02:00:00 EST

Filevine's LOIS Voice Agents answer and qualify every caller for law firms.

Fini Launches Agent Handshake

Tue, 27 Oct 2026 12:00:53 EST

Fini Agent Handshake coordinates communication between AI and personal agents.

Sprinklr Launches Marketing AI Agents

Tue, 27 Oct 2026 12:00:49 EST

Sprinklr Marketing AI Agents can turn fast-moving customer and market signals into governed, executable campaigns.

Canto Introduces Global Assistant

Tue, 27 Oct 2026 12:00:44 EST

Canto's Global Assistant brings automated content readiness and AI asset distribution into Canto's platform.

Regal Launches Goal Oriented Agents

Tue, 27 Oct 2026 12:00:44 EST

Regal's Goal Oriented Agents handle complex interactions with a dual-model architecture.

Sycurio Launches Sycurio.Analytics

Tue, 27 Oct 2026 12:00:38 EST

Sycurio.Analytics introduces payment analytics to pinpoint conversion gaps and payment failures.

Skyfall Launches in the US and Releases Skyflag

Tue, 27 Oct 2026 12:00:25 EST

Skyfall's ad distribution network expands into the U.S. market.

Wordly Launches Audience Engagement

Tue, 27 Oct 2026 12:00:22 EST

Wordly's new interactive capabilities transform live caption streams into unified hubs for real-time attendee participation and organizer sentiment analysis.

Your AI Agent Read the List, Not the Letters

Tue, 27 Oct 2026 12:00:11 EST

CRM and inbox agents often report on records they found but never opened, so teams should measure evidence coverage, make "unread" a visible state, and keep the rules that enforce both outside the prompt.

Bloomreach Launches Zero-Copy Data Activation

Tue, 27 Oct 2026 12:00:10 EST

Audiences from any data warehouse or customer data platform can now arrive in Bloomreach as ready-to-use audience segments.

Airship Adds AI Capabilities to Decisioning AI

Tue, 27 Oct 2026 12:00:07 EST

Airship introduces on-device decisioning AI and zero-copy data integrations with leading data warehouses.

Salesforce Releases Agent Evals and API Evals

Tue, 27 Oct 2026 12:00:06 EST

Salesforce's Agent and API Evals help companies scale more agents into production by continuously evaluating agent performance and costs.

Selzy Launches MCP Server

Mon, 26 Oct 2026 12:00:52 EST

Selzy's MCP Server brings email marketing workflows into AI assistants.

Optimove Launches Zero Copy Customer Lists

Mon, 26 Oct 2026 12:00:33 EST

Optimove's Zero Copy Customer Lists help companies build audiences without data leaving their Snowflake environments.

ZoomInfo Integrates with Exa Through GTM.AI

Mon, 26 Oct 2026 12:00:18 EST

Mutual customers can bring ZoomInfo GTM Intelligence into Exa through Exa Connect.

Snappy Kraken Introduces Office Hub

Fri, 23 Oct 2026 12:00:34 EST

Snappy Kraken Office Hub connects enterprise oversight with office-level marketing management and advisor execution.

Zoom Launches Unified Context Layer at Zoomtopia

Fri, 23 Oct 2026 12:00:26 EST

Other Zoom innovations include a suite of AI products to close the conversation gap across Zoom Workplace, customer experience, developer tools, and events.