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Amplify Expands Integration with Wealthbox CRM

Fri, 05 Jun 2026 12:00:57 EST

New integration allows Wealthbox client data to flow from onboarding through multi-custodial account opening, investment management, and reporting within the Amplify platform.

Messagepoint Launches MARCIEAssist

Fri, 05 Jun 2026 12:00:55 EST

Messagepoint's MARCIEAssist is an agentic AI tool to automate customer communications management.

Why 95% of AI Pilots in Call Centers are Quietly Failing and What the 5% are Doing Differently

Fri, 05 Jun 2026 12:00:07 EST

Most AI pilots in call centers fail because companies adopt AI before building the business clarity, process discipline, infrastructure readiness, and agent adoption needed to turn pilots into measurable performance gains. (Featured on SmartCustomerService.com.)

Aircall Acquires Piper AI

Thu, 04 Jun 2026 12:00:50 EST

Acquisition extends Aircall from customer communications into multichannel agentic revenue execution, automating follow-ups with prospects, CRM updates, deal scoring, and next steps after every customer interaction.

Sweep Launches Cross-Platform Agent That Reasons Across Salesforce, Snowflake, and Data 360

Thu, 04 Jun 2026 12:00:24 EST

Sweep's new release provides a single agentic layer for the entire delivery lifecycle, across connected systems.

InMobi Advertising Partners with Scope3

Thu, 04 Jun 2026 12:00:23 EST

InMobi partners with Scope3 to bring Glance's 300 million first-party users and InMobi's nearly 2 billion mobile users to AI-powered buying agents through a single connection.

The Deliverability Tax: Why Your Content Is Being Silenced (and What to Do About It)

Thu, 04 Jun 2026 12:00:00 EST

As inbox providers and operating systems crack down on generic marketing outreach, poorly personalized messages are increasingly filtered, suppressed, or ignored. Behavioral relevance and real-time personalization are more essential than ever.

Salesforce to Acquire Contentful

Wed, 03 Jun 2026 11:52:24 EST

Salesforce will integrate Contentful into its Customer 360 platform.

Salesforce Launches AI Marketing Agents

Wed, 03 Jun 2026 11:41:02 EST

Salesforce's new marketing AI agents build pipeline, create content, and run campaigns.

Eltropy Expands Voice Authentication Ecosystem with Illuma, IDgo, and Pindrop

Wed, 03 Jun 2026 12:00:46 EST

Eltropy is expanded its partnership ecosystem to expand voice authentication across consumer interactions for credit unions and community banks. (Featured on SpeechTechMag.com.)

Liferay Introduces Liferay AI Hub?

Wed, 03 Jun 2026 12:00:44 EST

Liferay AI Hub?enables organizations to build, deploy, and govern AI agents at scale.

8x8 Launches 8x8 Pulse and 8x8 Resolve

Wed, 03 Jun 2026 12:00:36 EST

8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management.

Outreach Launches MCP Suite and Agentic Ecosystem Marketplace

Wed, 03 Jun 2026 12:00:34 EST

Outreach's new MCP Client and Agentic Ecosystem Marketplace, plus MCP Server let revenue agents act across any sales workflows.

MessageGears Expands Integrations with Five New Data Sources and Destinations

Wed, 03 Jun 2026 12:00:28 EST

MessageGears has introduced direct connections to TikTok, Google Drive, SingleStore, Microsoft Azure, and Bynder.

Whisp Adds Opt-In and Loyalty Capabilities

Wed, 03 Jun 2026 12:00:23 EST

Whisp has launched a customer opt-in activation platform, Perks Pass loyalty platform, and RCSync.

Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services, and Retail Contact Centers

Wed, 03 Jun 2026 12:00:19 EST

Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence. (Featured on SmartCustomerService.com.)

Qlik Expands Partnership with Snowflake

Wed, 03 Jun 2026 12:00:18 EST

Qlik is helping Snowflake customers bring more data into Snowflake in real time, extend Snowflake and Snowflake Cortex AI workflows with governed enterprise context, and connect analytics to governed action.

Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource

Wed, 03 Jun 2026 12:00:12 EST

Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more. (Featured on SmartCustomerService.com.)

Modulate Expands Velma with Voice-Native Real-Time Conversation Intelligence

Wed, 03 Jun 2026 12:00:04 EST

Modulate has released its flagship Velma model through its developer API. (Featured on SpeechTechMag.com.)

Broadvoice Launches GoEngage and AI Analyst

Wed, 03 Jun 2026 12:00:04 EST

Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact. (Featured on SmartCustomerService.com.)

NIQ Launches Product Intelligence

Wed, 03 Jun 2026 12:00:00 EST

NIQ Product Intelligence structures and enriches fragmented product data to help companies fuel AI discovery, recommendations, and agentic commerce.

Bloomreach Launches Loomi Marketing Agents

Tue, 02 Jun 2026 12:00:53 EST

Bloomreach's Loomi marketing agent creates marketing workflows from prompts.

ebankIT Partners with Daon for Identity Fraud Prevention

Tue, 02 Jun 2026 12:00:50 EST

The ebankIT-Daon embedded solution brings continuous identity assurance into the core of digital banking.

Tendfor Launches Version 3.20

Tue, 02 Jun 2026 12:00:50 EST

Tendfor 3.20 coordinates customer interactions in Microsoft Teams.

Kindsight Launches Kindsight Intelligence for?iWave

Tue, 02 Jun 2026 12:00:47 EST

Kindsight Intelligence for?iWave helps charities streamline prospect screening.

SymphonyAI Launches CINDE Retail Media Intelligence

Tue, 02 Jun 2026 12:00:32 EST

SymphonyAI's CINDE Retail Media Intelligence connects merchandising and retail media in a single closed-loop platform.

AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management

Tue, 02 Jun 2026 12:00:29 EST

AskNicely's new always-on intelligence agents help service companies identify risks, automate customer responses, and act faster on feedback.

OpenAI Releases Plugin in Codex for Sales Professionals

Tue, 02 Jun 2026 12:00:03 EST

OpenAI has launched a sales plugin that lets reps use AI agents as part of the day-to-day work.

ZoomInfo Launches GTM.AI

Tue, 02 Jun 2026 12:00:00 EST

ZoomInfo's GTM.AI acts as a verified data foundation that grounds AI agents across the go-to-market ecosystem.

Service and Support Leaders Expand Human Agent Responsibilities

Wed, 03 Jun 2026 12:00:00 EST

Amid AI advances, leaders are pursuing workforce redesign rather than elimination, Gartner finds. Plus: Only 30 percent of marketing orgs can scale AI.

Location Becomes Less Important in Outsourcing Decisions

Mon, 01 Jun 2026 12:00:00 EST

Despite a push to repatriate contact center jobs, companies are placing other considerations above country.

AI Copilots Could Fix What SFA Got Wrong

Mon, 01 Jun 2026 12:00:00 EST

Artificial intelligence is eliminating the busy work that previous sales force automation couldn't handle.

Tips for Protecting Against Retail Cyberattacks

Mon, 01 Jun 2026 12:00:00 EST

Keeping retail data networks safe is an all-hands-on-deck endeavor.

Wunderkind Pause Ads Boost CTV Sales for Zales

Mon, 01 Jun 2026 12:00:00 EST

Programmatic pause ads on Xumo Play delivered a 276 percent lift in QR code scans.

SIX Gains Compliance with Luware Solutions

Mon, 01 Jun 2026 12:00:00 EST

Luware Nimbus and Luware Recording help SIX Group adhere to financial industry regulations.

Bots Get Agency, You Get Monitored

Thu, 14 May 2026 12:00:00 EST

The machine gets to be the agent. The person gets to be the backup plan.

Redesigning the Frontline Sales Manager Role for the AI Era

Tue, 19 May 2026 11:00:00 EST

Sales managers should be the connective tissue between leadership and sellers.

The Agentic AI Platform Wars

Thu, 21 May 2026 12:00:00 EST

Everyone wants to be the central hub where enterprise data, processes, and AI converge.

Intuit Mailchimp Launches Analytics AI and Expanded Data Integrations

Fri, 29 May 2026 12:00:38 EST

Intuit Mailchimp's latest enhancements include a new conversational analytics agent and integrations with Claude, Wix, and WooCommerce.

Measured Launches MCP Server

Fri, 29 May 2026 12:00:30 EST

Measured's MCP Server brings marketing performance data into ChatGPT, Claude, and other AI platforms.

WeLike Launches Social Listening

Fri, 29 May 2026 12:00:17 EST

WeLike's Social Listening tool turns live mentions to marketer-ready strategy reports in 30 seconds.

Why Your CRM Strategy Shouldn't Start with CRM

Fri, 29 May 2026 12:00:00 EST

Most CRM implementations fail not because companies choose the wrong platform, but because they skip the critical first step: designing their sales motion.

Afiniti Launches Orchestrator, Intelligence, and Agents

Thu, 28 May 2026 12:00:57 EST

Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value. (Featured on SmartCustomerService.com.)

Infolinks Integrates with Basis

Thu, 28 May 2026 12:00:20 EST

Infolinks' integration with Basis embeds curated advertising supply directly into media execution workflows.

Sprinklr Acquires ViralMoment

Thu, 28 May 2026 12:00:14 EST

ViralMoment acquisition brings video intelligence to Sprinklr.

NIQ Launches Survey Groups

Thu, 28 May 2026 12:00:12 EST

NIQ Survey Groups connect consumer sentiment with real purchase behavior.

Qlik Partners with Starburst

Thu, 28 May 2026 12:00:11 EST

Partnership combines Qlik data integration, replication and analytics with Starburst federated query, context and agentic capabilities.

How Generation Alpha Will Rewrite the Rules of Customer Relationships

Thu, 28 May 2026 12:00:00 EST

It's the end of anonymous loyalty: Generation Alpha will make traditional loyalty obsolete by expecting brands to earn trust from day one.

Metricool Launches Metricool Studio to Automate Social Media Reporting

Wed, 27 May 2026 12:00:50 EST

Metricool Studio's reporting feature generates complete social media reports with natural language prompting.

Getsitecontrol Launches Free Email Quality Checker

Wed, 27 May 2026 12:00:43 EST

Free Email Quality Checker by Getsitecontrol analyzes email addresses, scoring contacts by quality and detecting disposable, broken, and masked emails.