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The Logit Group Partners with Data Quality Co-op

Thu, 22 Oct 2026 12:00:59 EST

DQC respondent quality signals will inform Logit's Calibr8 platform and quality models.

Qlik Brings MCP Server to Claude?

Thu, 22 Oct 2026 12:00:55 EST

Customers can use Claude with Qlik to query governed data, inspect trust and lineage, create analytics content, and support selected data and analytics tasks.

ClicData Launches MCP Server

Thu, 22 Oct 2026 12:00:48 EST

With ClicData's MCP Server, teams can ask data questions in plain language and get live charts and dashboards inside Claude, ChatGPT, and other AI assistants.

MeetDrop Launches Lead Capture and Follow-Up App for Trade Shows

Thu, 22 Oct 2026 12:00:42 EST

MeetDrop turns trade show badges or business cards into CRM leads.

Solutions by Text Becomes SBT

Thu, 22 Oct 2026 12:00:18 EST

Name change reflects SBT's evolution into a revenue activation company.

Glance and Google Partner to Bring Commerce to Android TV

Thu, 22 Oct 2026 12:00:08 EST

Glance and Google have created a unified recommendation and commerce engine on Android TV.

Alliant Launches PurchaseCore

Wed, 21 Oct 2026 12:00:32 EST

Alliant PurchaseCore provides deeper visibility into brand affinity, category purchasing, and consumer buying behavior.?

FinTurk Introduces FinBox

Wed, 21 Oct 2026 12:00:26 EST

FinTurk's FinBox brings client communications and workflows into a single platform.

AdFury Launches Rich Media Tool

Wed, 21 Oct 2026 12:00:25 EST

AdFury's Rich Media Tool develops rich media content, such as video carousels, feature sets, product comparison charts, and more, from product display pages.

Demandbase Launches AI Agents

Wed, 21 Oct 2026 12:00:24 EST

AEO, Campaign, and Audience agent help Demandbase expand its marketing AI capabilities.

Yelp Adds to Yelp Assistant in 2026 Fall Release

Wed, 21 Oct 2026 12:00:08 EST

Yelp's 2026 Fall Product Release unveils more than 30 new features, including a smarter Yelp Assistant, Check for Me, My Lists, and Smart Lead Reply.

Salesforce to Acquire Braze for $5.66 Billion

Tue, 20 Oct 2026 03:48:00 EST

Braze acquisition is expected to strengthen Salesforce's personalization capabilities at scale.

Upstream Works Launches Totalix Contact Center

Tue, 20 Oct 2026 12:00:56 EST

Upstream Works' Totalix is a quick-to-deploy contact center platform.

ContinuumGlobal Launches Image Assistant

Tue, 20 Oct 2026 12:00:55 EST

ContinuumGlobal's Image Assistant bring AI image creation into marketing workflows.

Insightly Launches CRM MCP

Tue, 20 Oct 2026 12:00:50 EST

Insightly CRM MCP Server connects CRM data with AI assistants including Claude and ChatGPT

ChurnZero Launches Kit?AI Assistant

Tue, 20 Oct 2026 12:00:42 EST

ChurnZero's Kit?knows customers and the team and business that support them and answers from customer data, internal documentation, and the ChurnZero Knowledge Base.

Invoca Launches Data + AI Healthcare Solution

Tue, 20 Oct 2026 12:00:42 EST

Invoca's Data + AI turns more patient inquiries into booked appointments.

Boomi Acquires Elementary Data

Tue, 20 Oct 2026 12:00:41 EST

Acquisition adds data observability and reliability capabilities to the Boomi Enterprise Platform.

Monday.com Launches Harmony Voice AI Platform

Tue, 20 Oct 2026 12:00:38 EST

Monday.com's Harmony platform is built specifically for sales teams to convert calls into revenue streams. (Featured on SpeechTechMag.com.)

Thought Industries Intros the Customer Knowledge AI Platform and Lens

Tue, 20 Oct 2026 12:00:36 EST

Thought Industries Customer Knowledge AI Platform and Lens, turning fragmented customer and product knowledge into trusted guidance everywhere customers and AI agents look for answers.

EasyDMARC and GMO GlobalSign Partner

Tue, 20 Oct 2026 12:00:27 EST

EasyDMARC and GMO GlobalSign are partnering to help businesses build trusted email identities, from DNS and authentication to verified brand presence in the inbox.

Before a CRM Agent Acts, Check Which Customer It Has Found

Tue, 20 Oct 2026 12:00:12 EST

A CRM agent needs more than a plausible match: it must know whose records it has joined, whether those facts are current, and which action the system permits for this request.

DataGroomr Introduces AI Agent for Salesforce

Tue, 20 Oct 2026 12:00:08 EST

DataGroomr's AI Agent helps teams manage data quality with natural language.

Fini Launches Scout, an AI Coworker for Support Teams

Tue, 20 Oct 2026 12:00:07 EST

Fini Scout reads across tickets, reviews, and internal threads, answers questions with sources, and drafts the follow-up work.

Scaled Cognition Launches Voice

Tue, 20 Oct 2026 12:00:00 EST

Scaled Cognition's Voice is a TTS model built specifically for customer experience. (Featured on SpeechTechMag.com).

The Outreach Success Rate That Flatters the Team

Tue, 20 Oct 2026 12:00:00 EST

Outreach conversations closed can't stand as a metric on its own.

The Mobile CRM Screen Should Start with the Next Decision

Mon, 19 Oct 2026 12:00:39 EST

A decision-centered mobile CRM should give field salespeople the context to act, capture the essential outcome, and preserve enough information for the next owner to complete the handoff.

Salesforce Introduces Hunter, a Sales Agent

Fri, 16 Oct 2026 04:44:49 EST

At its Dreamforce event, Salesforce introduced Hunter, an agentic outbound sales agent for Sales Cloud.

Webflow Integrates with Google Gemini

Fri, 16 Oct 2026 12:00:49 EST

New connector gives Google Gemini the context and capabilities to help teams build, manage, and continuously improve digital experiences in Webflow.

Intuit to Acquire Sequence

Fri, 16 Oct 2026 12:00:48 EST

Sequence acquisition strengthens Intuit Enterprise Suite and QuickBooks Online Advanced, expanding Intuit's revenue management offerings for mid-market businesses.

Self Labs Launches Agent Vault

Fri, 16 Oct 2026 12:00:34 EST

Self Labs' Agent Vault powers secure, private login and payments across the AI assistants and agents humans already use daily.

Glance Partners with PayPal

Fri, 16 Oct 2026 12:00:30 EST

PayPal brings its agentic commerce services to Glance, providing the commerce capabilities that turn AI-powered product discovery into trusted transactions

Adobe and NVIDIA Expand Collaboration to Speed Agentic Creation

Fri, 16 Oct 2026 12:00:20 EST

Adobe is expanding its collaboration with NVIDIA to optimize Photoshop, Premiere, Substance 3D, Frame.io, and Brand Concierge.

The First 15 Minutes of a Lead: Where Website Enquiries Get Lost

Fri, 16 Oct 2026 12:00:00 EST

Following a test enquiry from the website into the CRM helps small service businesses uncover missing information, unclear ownership, and delays that customers experience long before anyone replies.

Nectar Launches Customer Atlas

Thu, 15 Oct 2026 12:00:57 EST

Nectar's Customer Atlas extends Amazon Marketing Cloud audience targeting from display into search bidding.

Seismic Adds to Its Financial Services Portfolio

Thu, 15 Oct 2026 12:00:51 EST

Seismic Compliance, expanded Seismic Social, and a new Theta Lake partnership bring governed digital engagement into client-facing workflows.

Kustomer Unveils Conversation Intelligence and AI QA

Thu, 15 Oct 2026 12:00:34 EST

Kustomer's new AI capabilities transform customer conversations into structured, actionable insights for customer experience measurement and operational efficiency. (Featured on SmartCustomerService.com.)

AnyCard, Lifestyle, and Savvy Come Together as Norell

Thu, 15 Oct 2026 12:00:14 EST

New group established to bring greater scale, expertise and investment to each business,

ZoomInfo Brings Enterprise Knowledge into the GTM Context Graph

Thu, 15 Oct 2026 12:00:13 EST

Workbounce adds a semantic knowledge layer to the GTM Context Graph, unifying ZoomInfo's verified market data with companies' own unstructured knowledge.

MNTN Integrates with Tealium

Thu, 15 Oct 2026 12:00:09 EST

Tealium Customer Intelligence gives MNTNs AI another signal to identify households most likely to convert.

Aurelian Launches Real-Time Quality Assurance and Training for 911 Centers

Thu, 15 Oct 2026 12:00:03 EST

With Aurelian's latest updates, supervisors can now see what's working across their calls and turn it into same-day coaching, while telecommunicators sharpen their skills on realistic practice calls. (Featured on SmartCustomerService.com.)

Centrical Launches Workforce Orchestration System

Thu, 15 Oct 2026 12:00:00 EST

Centrical's Workforce Orchestration System builds and runs front-line performance programs from a business goal, getting smarter with every cycle. (Featured on SmartCustomerService.com.)

CallMiner Advances CX Intelligence and Agent Augmentation with New AI-Powered Capabilities

Wed, 14 Oct 2026 12:00:54 EST

CallMiner updates include expanded AI assist, redesigned real-time supervisor experience, and new education resources. (Featured on SmartCustomerService.com.)

Argano Acquires Oktana

Wed, 14 Oct 2026 12:00:54 EST

Argano advances its Salesforce and AI capabilities with the acquisition of Oktana.

P2COS Launches to Help Small Businesses Grow

Wed, 14 Oct 2026 12:00:53 EST

P2COS has a desktop app to help find prospects, build relationships, and convert opportunities into clients.

Creator IQ Launches Q for Creator Marketing

Wed, 14 Oct 2026 12:00:50 EST

Built on Applied Creator Intelligence, Q brings governed AI agents to creator marketing.

Swyft Rebrands as Mercury

Wed, 14 Oct 2026 12:00:41 EST

Mercury's retail automation platform seeks to expand 24/7 retail access across airports, hospitality, and high-demand locations.

Aligned Launches Seller Agent

Wed, 14 Oct 2026 12:00:31 EST

Optimizely Launches Autonomous Optimization and Dynamic Experiences

Wed, 14 Oct 2026 12:00:23 EST

Optimizely Autonomous Optimization and Dynamic Experiences uses AI to autonomously analyze and improve web experiences.

SurveyMonkey Elevated to Gold Partner Status by Zapier

Wed, 14 Oct 2026 12:00:20 EST

The upgraded Zapier integration connects SurveyMonkey to more than 9,000 apps.