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Innovid Adds Measurement Capabilities

Thu, 30 Apr 2026 12:00:38 EST

Innovid's latest product enhancements helps marketers gauge campaign performance, optimize, and see how changes impact outcomes.

Superagent AI Launches Superagent 2.0

Thu, 30 Apr 2026 12:00:36 EST

Superagent 2.0 integrates telephony, SMS, email, and AI agents.

NIQ Launches Precision Solutions

Thu, 30 Apr 2026 12:00:31 EST

NIQ Precision Solutions combines AI-enabled analytics with NIQ's data assets to help retailers and suppliers drive targeted, measurable growth.

Convoso?Launches?Convoso for Salesforce?on Salesforce AgentExchange

Thu, 30 Apr 2026 12:00:16 EST

With Convoso for Salesforce, outbound teams using Agentforce Sales benefit from improved speed-to-lead and productivity for outbound campaigns

ContinuumGlobal Launches Campaign Optimizer

Thu, 30 Apr 2026 12:00:04 EST

ContinuumGlobal Campaign Optimizer helps marketers improve existing content or create new material.

QR Codes Failed Because the Ask Was Bigger Than the Reward. That?s Changing

Thu, 30 Apr 2026 12:00:00 EST

After many false starts, QR codes have finally found their footing, but marketers need to treat the post-scan experience as seriously as the code itself.

Keeping Customer Data More Secure with AI

Thu, 30 Apr 2026 12:00:00 EST

AI might have the best chance of catching data threats at the hands of AI.

Video Raises the Bar for CX Operations

Thu, 30 Apr 2026 12:00:00 EST

Video customer service tools abound, and we break down some of them here.

Ted?s Trash Takes Command of Sales

Thu, 30 Apr 2026 12:00:00 EST

Commander AI is helping Ted's actively sell for the first time.

DDI Improves Retention with ChurnZero

Thu, 30 Apr 2026 12:00:00 EST

Leadership consultancy can now scale with customer growth.

Required Reading: Market Leadership Requires Market Engineering

Thu, 30 Apr 2026 12:00:00 EST

Companies that lead create the environment in which they compete.

AI Empowerment in Practice: Spotlight on Retail

Mon, 27 Apr 2026 12:00:00 EST

A clothing and accessories firm gets a boost from an AI-powered CX platform.

The CCaaS Opportunity Ahead: How Vendors Can Lead the Next Wave

Tue, 14 Apr 2026 12:00:00 EST

Contact center-as-a-service solutions remain a core platform, but their roles are evolving

Cold Circuits, Warm Heart: AI and Empathy in CX

Fri, 17 Apr 2026 12:00:00 EST

Customers will judge the interaction in front of them.

Former Sugar Execs Launch Brief

Wed, 29 Apr 2026 03:14:59 EST

Brief delivers full context to help executives prepare for meetings and other events.

The Trade Desk Integrates with Pacvue and Skai

Wed, 29 Apr 2026 12:00:53 EST

Integration enables advertisers to better connect, measure, and optimize full-funnel campaigns.

CallRail Connects Voice Assist to HubSpot

Wed, 29 Apr 2026 12:00:45 EST

With HubSpot integration, CallRail Voice Assist uses CRM data to recognize callers instantly for personalized conversations.

Customer-Obsessed Companies Deliver for Shareholders

Wed, 29 Apr 2026 12:00:31 EST

Companies that invest in customer experience outperform those that don't by eight times. (Featured on SmartCustomerService.com.)

Bloomreach Launches Loomi AI for Shopify

Wed, 29 Apr 2026 12:00:17 EST

Loomi AI for Shopify allows merchants to connect Shopify with Bloomreach's marketing and search.

Engageware Launches Voice Agents

Wed, 29 Apr 2026 12:00:12 EST

Engageware Voice Agents can handle customer interactions from end to end. (Featured on SmartCustomerService.com.)

The Goldilocks Rule for Revenue Orgs: Right-Sizing Your Sales Complexity

Wed, 29 Apr 2026 12:00:00 EST

If you want to scale, you have to stop worrying about "simple" versus "complex" and start focusing on sales alignment.

SAS Adds Agentic AI at SAS Innovate

Tue, 28 Apr 2026 05:33:25 EST

SAS has expanded the artificial intelligence in Customer Intelligence 360, Viya, and Data Management.

Paytronix Releases Rewards Hub

Tue, 28 Apr 2026 12:00:51 EST

Paytronix Rewards Hub makes improvements to self service and faster and easier reward testing and deployment.

3CLogic Expands Voice AI Hub

Tue, 28 Apr 2026 12:00:50 EST

3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations.

The Marketing Cloud Expands Agent Cloud with Specialized Marketing Toolkit

Tue, 28 Apr 2026 12:00:30 EST

The Marketing Cloud's marketing toolkit offers 10 AI agents to turn strategy into execution for SMBs.

AskNicely Launches Reputation Manager

Tue, 28 Apr 2026 12:00:20 EST

AskNicely Reputation Manager helps companies turn feedback into visibility and action.

Outreach Launches Spring 2026 Release

Tue, 28 Apr 2026 12:00:13 EST

Included in Outreach's latest release are Outreach Omni, a universal conversational agent; AI Topics Explorer, Agent Studio, and coaching automation.

Marketing Architects Adds Reach Index Optimization

Tue, 28 Apr 2026 12:00:07 EST

Marketing Architects' Reach Index Optimization automatically directs media dollars toward TV placements with the highest concentration of target audiences.

The Modern Contact Center?s Role in Delivering Consistent Customer Experiences

Tue, 28 Apr 2026 12:00:00 EST

Bringing customer service functions under one coordinated system creates a more seamless service hub that leads to more satisfied customers and a healthier bottom line.

Q4 Launches AI-Native CRM

Tue, 28 Apr 2026 12:00:00 EST

Q4's new capabilities tap into Q to log meetings, generate insights, and enable teams to interact conversationally with their CRM data.

Gryphon AI Unveils 1H 2026 Strategic Product Launch

Tue, 28 Apr 2026 12:00:00 EST

Gryphon's latest product launch updates Gryphon ONE with capabilities to govern every customer interaction.

GoTo Integrates with DriveCentric

Fri, 24 Apr 2026 12:00:51 EST

GoTo-DriveCentric integration gives auto dealerships a complete view of every customer conversation.

Acxiom Deepens Amazon Ads Partnership

Fri, 24 Apr 2026 12:00:44 EST

Acxiom's Amazon Ads partnership makes 10,000 audiences available for immediate activation in Amazon DSP.

InMarket Partners with Yahoo DSP

Fri, 24 Apr 2026 12:00:02 EST

Yahoo advertisers can now optimize campaigns in flight using daily visit signals from InMarket

Beating the Noise: Predictable Outbound Sales in the AI Era

Fri, 24 Apr 2026 12:00:00 EST

Modern outbound sales demands are moving from volume-driven activity to system-driven precision.

TransUnion Launches Digital Business Profile

Thu, 23 Apr 2026 12:00:50 EST

TransUnion Digital Business Profile lets small businesses manage their profiles for digital search results.

TriCoast Media Expands Its Unified SSP/DSP Platform

Thu, 23 Apr 2026 12:00:17 EST

TriCoast Media has leverage its content flywheel to simplify the CTV advertising supply chain.

PubMatic Brings Custom Creative Formats to AgenticOS

Thu, 23 Apr 2026 12:00:17 EST

Marketers can brief, buy, and measure creative cross-screen campaigns across premium CTV, mobile, and more in a single access point.

WestCX Launches Orchestrate

Thu, 23 Apr 2026 12:00:11 EST

WestCX Orchestrate connects conversations, campaigns, AI, and governed intelligence in one orchestration layer.

Iterable Unveils Nova Agent and AI Innovations

Thu, 23 Apr 2026 12:00:09 EST

Iterable's new AI agent, audience activation capabilities, and Command Center help marketers deliver more relevant experiences, optimize performance, and maintain trust across channels.

Braze Launches BrazeAI Operator,?BrazeAI Agent Console, and Braze Creative Studio

Thu, 23 Apr 2026 12:00:07 EST

Braze's new agentic AI capabilities help marketing teams create and manage campaigns.

How AI Orchestration Is Reshaping Enterprise Software

Thu, 23 Apr 2026 12:00:00 EST

System-level orchestration, where agentic AI executes work across enterprise systems and elevates human agent service and support, is the next great differentiator.

Adobe Redefines Its Customer Experience Orchestration Vision at Adobe Summit

Wed, 22 Apr 2026 05:27:00 EST

Adobe launched Adobe CX Enterprise and other agentic AI capabilities for content creation and orchestration.

Was Adobe Summit's Opening Keynote a Narrative Game Changer? Unfortunately, No.

Wed, 22 Apr 2026 11:10:00 EST

A group of industry analysts and thought leaders had big expectations for the Adobe Summit keynote but walked away feeling a great opportunity was missed.

UserTesting Launches Figma Plug-in

Wed, 22 Apr 2026 12:00:58 EST

UserTesting brings real customer feedback into Figma with AI-powered embedded solution for design validation.

impact.com Expands YouTube Partnership

Wed, 22 Apr 2026 12:00:46 EST

impact.com integration with YouTube helps companies discover creators, activate sponsorships, and measure performance.

Typeface Brings Agentic Marketing Orchestration to Google Cloud

Wed, 22 Apr 2026 12:00:40 EST

Typeface now enables companies to power brand-governed, AI-driven personalization at scale within Google Cloud's marketing architecture.

NIQ Partners with Stirista

Wed, 22 Apr 2026 12:00:30 EST

NIQ's relationship with Stirista aligns purchase-based intelligence with data-driven activation capabilities for advertising planning and activation.

SAP and Google Cloud Expand Partnership to Deploy Multi-Agent AI

Wed, 22 Apr 2026 12:00:22 EST

Customers can deploy Joule Agents in SAP CX Solutions to build, launch, and optimize marketing ?campaigns, while?Gemini Enterprise acts as a central hub for agents to take action across SAP and Google Cloud? platforms.

Precisely Launches EngageOne RapidCX

Wed, 22 Apr 2026 12:00:15 EST

Precisely EngageOne RapidCX combines unified visibility, real-time tracking, and AI for outbound communications.