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From Customer Record to Connected Conversation

Thu, 08 Oct 2026 03:21:24 EST

After decades of talking about omnichannel, there is a straightforward way to judge whether it is working.

Amperity Introduces P?r, an AI Agent

Thu, 08 Oct 2026 12:00:57 EST

Grounded in trusted customer profiles, Amerity's P?r helps teams get answers, decide what to do next, and move approved decisions into enabled workflows.

Zeta Introduces AthenaOS, an Enterprise Intelligence Operating System

Thu, 08 Oct 2026 12:00:46 EST

Zeta's AthenaOS combines enterprise knowledge with Zeta intelligence, dynamically builds around business objectives, and learns from every outcome.

Nextdoor Introduces Neighborhood Intelligence for Advertisers

Thu, 08 Oct 2026 12:00:36 EST

Nextdoor's Neighborhood Intelligence offers verified, neighborhood-level precision.

Bambuser Becomes a Meta Live Video Ads Partner

Thu, 08 Oct 2026 12:00:32 EST

Together Bambuser and Meta are bringing paid reach to company-owned live shopping.

Kore.ai Launches Autoloop

Thu, 08 Oct 2026 12:00:29 EST

Kore.ai's Autoloop continuously improves agents on task completion, business rule adherence, cost, customer experience, and safety, before and after deployment.

Validity Expands Engage with an MCP Connector

Thu, 08 Oct 2026 12:00:24 EST

Validity Engage's expanded pre-send and marketing intelligence capabilities help enterprise marketers identify and act on blind spots

AnySoft Launches Anya, a Team Sales Agent

Wed, 07 Oct 2026 12:00:56 EST

AnySoft's Anya gives revenue leaders centralized control and visibility and every seller a personal agent.

Paytronix Announces Access Evo with Guest Intelligence

Wed, 07 Oct 2026 12:00:55 EST

Paytronix Access Evo with Guest Intelligence will help connect more customer information, understand behavior beyond loyalty, and drive more relevant, measurable engagement.

Toast Adds Toast IQ Team and Expanded Toast IQ Grow

Wed, 07 Oct 2026 12:00:44 EST

More than 20 updates from Toast include new Scheduling, SEO, Reviews, and Offers agents to help operators drive bottom-line impact, backed by real customer outcomes.

Automation Anywhere to Acquire Boost.ai

Wed, 07 Oct 2026 12:00:43 EST

Boost.ai would strengthen Automation Anywhere's core AI offering with voice and conversational capabilities.

Zeta Global to Acquire Digital Audience

Wed, 07 Oct 2026 12:00:35 EST

Zeta's acquisition of Digital Audience strengthens the identity and activation layer of Zeta's intelligent AI infrastructure, helping companies activate customer intelligence and measure its impact across channels.

Fin Launches Fin 4 at Pioneer Event

Wed, 07 Oct 2026 12:00:27 EST

Fin 4 is a major step toward a fully agentic customer experience.

Bridg Strengthens Identity Graph

Wed, 07 Oct 2026 12:00:21 EST

Bridg's enhanced platform helps companies expand marketing reach, improve profile accuracy, and maintain customer visibility.

Underheard Launches an AI Interviewer

Wed, 07 Oct 2026 12:00:15 EST

Underheard's AI Interviewer platform conducts and analyzes customer interviews around the clock. (Featured on SpeechTechMag.com.)

ClicData Launches AI Dashboard Builder

Wed, 07 Oct 2026 12:00:09 EST

ClicData's new conversational agent builds and edits full dashboards that blend multiple data sources from a single request in seconds.

Cisco Unveils Dialog at WebexOne

Wed, 07 Oct 2026 12:00:06 EST

Cisco Dialog is an agentic harness for the Webex AI Agent platform that turns fragmented interactions into continuous customer relationships and works on customers' behalf until issues are resolved.

Algolia Acquires Velou

Wed, 07 Oct 2026 12:00:03 EST

Algolia acquires Velou to advance AI product intelligence across every search, recommendation, and AI agent.

Precisely Launches the Precisely Platform and Precisely AI Studio

Tue, 06 Oct 2026 12:00:58 EST

Precisely Platform and Precisely AI Studio help organizations build the infrastructure and tools needed to deliver artificial intelligence-ready data at scale.

Adoreboard Launches Customer Revenue Impact

Tue, 06 Oct 2026 12:00:58 EST

Adoreboard's new CX predictive intelligence platform turns customer experience into revenue impact.

The Missing Middle: 7 Ways Marketers Can Fix the Biggest Gap in Their Martech Stacks

Tue, 06 Oct 2026 12:00:56 EST

Many organizations still struggle to deliver timely, relevant customer experiences because they're missing the middle layer.

Front Launches Custom Autopilot Agents

Tue, 06 Oct 2026 12:00:46 EST

Autopilot, Front's native AI agent, now lets teams create custom agents tailored to their businesses and run workflows built through plain language.

InMobi Introduces Mobius for Agentic Advertising

Tue, 06 Oct 2026 12:00:42 EST

InMobi's Mobius processes more than 25 trillion predictions daily and helps drive advertiser outcomes.

Testlio Launches LeoSuccess

Tue, 06 Oct 2026 12:00:38 EST

LeoSuccess is Testlio's new AI copilot for test orchestration and quality assurance automation.

HG Insights Launches Contextual Intelligence Platform

Tue, 06 Oct 2026 12:00:10 EST

HG's updated platform gives GTM teams and AI agents a unified, connected picture of markets, accounts, and buyers.

DoubleVerify Launches Attribution Measurement and Advances Brand Suitability for ChatGPT Ads

Mon, 05 Oct 2026 12:00:52 EST

DV helps advertisers measure the impact of advertising in ChatGPT across the customer journey while developing brand risk and suitability pilots for conversational advertising.

Integrate Launches Integrate MCP

Mon, 05 Oct 2026 12:00:24 EST

Integrate MCP lets marketers ask business questions about their marketing campaigns, leads, spend, pipeline, and ABM data and act on the answers.

Gladly Launches Agentic Commerce

Mon, 05 Oct 2026 12:00:23 EST

One AI now sells and serves every Gladly customer in a single conversation.

NIQ Adds AI and Automation to Retail Space Planning and Merchandising

Mon, 05 Oct 2026 12:00:21 EST

NIQ's new AI and automation capabilities help retailers close execution gaps and scale merchandising decisions across every store.

Constructor Launches Agentic Checkout

Mon, 05 Oct 2026 12:00:09 EST

Constructor's Agentic Checkout lets shoppers go from product discovery to purchase within a single AI agent experience.

ZoomInfo Introduces Agent Teams

Fri, 02 Oct 2026 12:00:20 EST

ZoomInfo Agent Teams run complete go-to-market plays.

PayNearMe Launches AI Servicing and Collections Agent

Thu, 01 Oct 2026 12:00:55 EST

Integrated directly into PayXM, PayNearMe's AI Servicing and Collections Agent leverages payment data, business rules and workflows to automate omnichannel communications across inbound and outbound interactions.

askpolly integrates with Microsoft Copilot Cowork

Thu, 01 Oct 2026 12:00:46 EST

Partnership connects social media conversations and insights to sales data.

ZoomInfo Acquires DoubleO.ai

Thu, 01 Oct 2026 12:00:44 EST

Acquisition combines DoubleO.ai's agentic orchestration platform with ZoomInfo's go-to-market intelligence

NIQ Integrates Google Meridian into NIQ Cadence

Thu, 01 Oct 2026 12:00:35 EST

Meridian, Google's open-source marketing mix modeling, is now available within NIQ Cadence for marketing measurement and optimization in one connected workflow.

Dynamo Partners with Optimove

Thu, 01 Oct 2026 12:00:29 EST

Dynamo and Optimove collaborated to bring Facebook Messenger into CRM lifecycle marketing.

Luware Introduces NimbusOne Client

Thu, 01 Oct 2026 12:00:19 EST

Luware NimbusOne Client lets agents work directly in their CRM or customizable agent desktops.

Particular Audience Launches Trade Media

Thu, 01 Oct 2026 12:00:17 EST

Particular Audience's Trade Media enables companies to launch, measure, and adjust supplier-funded promotions in real time.

Progress Software Adds Agentic RAG Capabilities?

Thu, 01 Oct 2026 12:00:14 EST

Progress' new release extends trusted enterprise AI across delivery, retrieval, and content ingestion.

Glance Brings Personalized Shopping to iPhone and iPad Through Siri AI Integration

Thu, 01 Oct 2026 12:00:14 EST

Personal shopping advice, product recommendations, and virtual try-on from Glance now available across iPhone and iPad with Siri AI.

Yext Announces Multiplayer Agent Harness and Flame.ai Acquisition

Thu, 01 Oct 2026 12:00:09 EST

Scout's new agent harness expands Yext's agentic marketing platform, letting teams and agents plan and execute in one workspace with shared context. Flame.ai acquisition adds localized ad execution across Google, Meta, and ChatGPT.

CallRail Expands Partnership with Constant Contact

Thu, 01 Oct 2026 12:00:07 EST

New integration ensures every tracked call or text lands in your email marketing platform automatically, with attribution data and AI summary

Can We Tone Down the AI Doomerism?

Mon, 05 Oct 2026 12:00:00 EST

AI is ubiquitous, and many of the applications that use it now would cease to function properly if we were to pull back on AI.

Hard Service Problems, Better AI Economics

Mon, 05 Oct 2026 12:00:55 EST

Expanding AI capabilities might make ROI easier to calculate

Employee Advocacy Programs Grow in Number, Influence

Thu, 01 Oct 2026 12:00:00 EST

Companies are realizing that content shared by employees generates significantly higher engagement and reach than traditional corporate channels.

Rethinking Enterprise Knowledge: Discovering the Data Bounty of Documents

Wed, 30 Sep 2026 03:42:10 EST

A new approach to company knowledge can drive real business velocity and unlock the output all leaders seek.

AI Makes WFM More Essential

Thu, 01 Oct 2026 12:00:25 EST

Workforce management has become the operational intelligence layer for managing hybrid human/AI workforces.

What Is Your CRM Doing for Your Team Members?

Thu, 01 Oct 2026 12:00:00 EST

CRM should improve the employee experience on many levels

Essent Cuts Contact Center Costs in Half with Genesys Cloud

Thu, 01 Oct 2026 12:00:20 EST

Cloud migration leads to zero critical incidents while transforming agent satisfaction

Flexential Tripled Its Reach with ON24

Thu, 01 Oct 2026 12:00:12 EST

The IT services firm revitalized its dormant webinar program into a full-funnel marketing channel