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Adobe Redefines Its Customer Experience Orchestration Vision at Adobe Summit

Wed, 22 Apr 2026 05:27:01 EST

Adobe launched Adobe CX Enterprise and other agentic AI capabilities for content creation and orchestration.

Was Adobe Summit's Opening Keynote A Narrative Game Changer? Unfortunately No

Wed, 22 Apr 2026 11:10:00 EST

A group of industry analysts and thought leaders had big expectations for the keynote, but walked away feeling a great opportunity was missed.

UserTesting Launches Figma Plug-in

Wed, 22 Apr 2026 12:00:58 EST

UserTesting brings real customer feedback into Figma with AI-powered embedded solution for design validation.

impact.com Expands YouTube Partnership

Wed, 22 Apr 2026 12:00:46 EST

impact.com integration with YouTube helps companies discover creators, activate sponsorships, and measure performance.

Typeface Brings Agentic Marketing Orchestration to Google Cloud

Wed, 22 Apr 2026 12:00:40 EST

Typeface now enables companies to power brand-governed, AI-driven personalization at scale within Google Cloud's marketing architecture.

NIQ Partners with Stirista

Wed, 22 Apr 2026 12:00:30 EST

NIQ's relationship with Stirista aligns purchase-based intelligence with data-driven activation capabilities for advertising planning and activation.

Gupshup Launches Superagent

Wed, 22 Apr 2026 12:00:23 EST

Gupshup Superagent is an autonomous AI agent for customer conversations across channels at scale.

SAP and Google Cloud Expand Partnership to Deploy Multi-Agent AI

Wed, 22 Apr 2026 12:00:22 EST

Customers can deploy Joule Agents in SAP CX Solutions to build, launch, and optimize marketing ?campaigns, while?Gemini Enterprise acts as a central hub for agents to take action across SAP and Google Cloud? platforms.

Precisely Launches EngageOne RapidCX

Wed, 22 Apr 2026 12:00:15 EST

Precisely EngageOne RapidCX combines unified visibility, real-time tracking, and AI for outbound communications.

Innovid Launches Hypermode for Social Campaigns Setup

Wed, 22 Apr 2026 12:00:14 EST

Innovid Hypermode offers seamless creative-to-media integration and real-time validation across Meta, Pinterest, Reddit, Snapchat, and TikTok.

Yelp Launches the New Yelp Assistant in Spring Release

Wed, 22 Apr 2026 12:00:11 EST

The new AI-powered Yelp Assistant works across every category on Yelp and helps consumers book, order, and schedule in one conversation.

The Platform That Built You Can Also Break You

Wed, 22 Apr 2026 12:00:00 EST

Women founders and entrepreneurs can maintain brand resilience amid an increasingly fragmented internet.

TripleLift Launches TL Spark

Tue, 21 Apr 2026 12:00:56 EST

TripleLift's TL Spark is an advertising intelligence layer that unifies supply curation, creative, audience data, and measurement.

Conductor Launches Enterprise AgentStack

Tue, 21 Apr 2026 12:00:49 EST

Conductor's AgentStack contains AI-native apps, developer experiences, and AEO agents powered by Conductor's unified data engine for AI visibility.

AI Is Changing the CMO's Role

Tue, 21 Apr 2026 12:00:20 EST

Forrester outlines in a new report how marketing leaders need to adapt to AI's dominance.

SurveyMonkey Launches Guided Programs

Tue, 21 Apr 2026 12:00:17 EST

SurveyMonkey's new guided programs help teams bring together surveys and analyze them over time to run connected, always-on feedback initiatives.

NIQ Brandbank Partners with Prodx

Tue, 21 Apr 2026 12:00:09 EST

NIQ Broadbank and Prodx collaboration unifies product content and real-time data to help retailers deliver smarter digital shopping experiences.

Ideally Launches Ideally Canvas

Tue, 21 Apr 2026 12:00:08 EST

Ideally Canvas unites market research and the creative process.

Engine Partners with Adoreboard on Trust Audit

Tue, 21 Apr 2026 12:00:08 EST

Engine's Trust Audit helps organizations understand, fix, and reimagine their customer experiences based on customer trust insights from Adoreboard.

Xactly and ServiceNow Launch Agent-to-Agent AI Integration

Tue, 21 Apr 2026 12:00:02 EST

Dispute Management AI Agent is the first product of the partnership between Xactly and ServiceNow.

Wayvia Launches Shoppable Next Generation

Mon, 20 Apr 2026 12:00:49 EST

Wayvia's Shoppable Next Generation supports AI discoverability and campaign optimization with new tools and Meta Conversions API integration.

Canva Expands Anthropic Collaboration

Mon, 20 Apr 2026 12:00:34 EST

New collaboration brings Canva into Claude Design by Anthropic, turning AI-generated ideas into fully editable, on-brand designs.

Paytronix Partners with Velocity Logic Group

Mon, 20 Apr 2026 12:00:27 EST

Paytronix's partnership with Velocity Logic Group extends loyalty engagement to every pump transaction.

Trusted AI in Enterprise CRM: Moving Beyond the Hype to Practical Implementation

Mon, 20 Apr 2026 12:00:00 EST

Why most enterprise AI initiatives fail in CRM environments, and what organizations must build internally before expecting business impact from AI features.

Consumer Use of Google for Discovery Declines

Fri, 17 Apr 2026 01:58:18 EST

Businesses invisible to AI risk being left out of the customer journey entirely, Clutch Research warns.

Canva Unveils Canva AI 2.0

Fri, 17 Apr 2026 12:00:58 EST

Canva AI 2.0 introduces an architecture layer that reimagines the design process.

Hightouch Launches Ad Studio

Fri, 17 Apr 2026 12:00:43 EST

Hightouch Ad Studio helps marketers create on-brand ads at scale with AI agents.

Vox AI Turns Drive-Thru Conversations into Operational Intelligence

Fri, 17 Apr 2026 12:00:37 EST

Vox AI Insights analyzes data from customer drive-thru interactions to provide actionable intelligence for QSRs.

Klaviyo Strengthens Canva Partnership

Fri, 17 Apr 2026 12:00:08 EST

Expanded integration lets marketers bring their Canva designs into Klaviyo to personalize, refine, and deliver customer experiences at scale.

Cold Circuits, Warm Heart: AI and Empathy in CX

Fri, 17 Apr 2026 12:00:00 EST

Customers will judge the interaction in front of them.

Twilio Launches Flex SDK and Salesforce Integration

Thu, 16 Apr 2026 12:00:59 EST

Twilio's new Flex SDK and Salesforce Voice integration accelerate contact center deployment with human-in-the-loop capabilities. (Featured on SmartCustomerService.com.)

dig Launches ask-dig, a Video-Centric AI Social Search Platform

Thu, 16 Apr 2026 12:00:51 EST

ask-dig allows users to ask any question and see what people actually think and say across social.

Moloco Launches AI-Powered Performance CTV for App Marketers

Thu, 16 Apr 2026 12:00:47 EST

Moloco's Performance CTV for app marketers brings true performance advertising to the living room screen.

Outreach Partners with Salesforce

Thu, 16 Apr 2026 12:00:38 EST

Outreach joins Salesforce AgentExchange to bring end-to-end revenue orchestration to sales workflows.

Certinia Launches Veda, an AI Operations Engine

Thu, 16 Apr 2026 12:00:37 EST

Veda, Certinia's AI engine for services operations, combines specialist agents and intelligent actions to shift services organizations from reactive workflows to autonomous operations.

Krisp Launches Accent Conversion with British English Output

Thu, 16 Apr 2026 12:00:32 EST

Krisp Accent Conversion now lets offshore agents sound local to British customers. (Featured on SpeechTechMag.com.)

Syndigo and DetailPage Partner

Thu, 16 Apr 2026 12:00:29 EST

Syndigo-DetailPage partnership connects shopper-driven insights to product content execution, optimizing for conversion and visibility in AI-enhanced retailer search environments.

DoubleVerify Launches AI SlopStopper for Social

Thu, 16 Apr 2026 12:00:12 EST

DV's AI SlopStopper for Social helps advertisers avoid low-quality AI-generated content and safeguard brand reputation across social and video platforms.

Speed, Clarity, and Seamless Handoffs: What Customers Actually Need to Feel Closure

Thu, 16 Apr 2026 12:00:00 EST

Customer support teams that prioritize speed, clear communication and seamless AI-to-human handoffs give customers the sense of resolution that drives trust and long-term loyalty.

PCI Pal Earns HITRUST and SOC 2 Type II Certifications

Wed, 15 Apr 2026 12:00:36 EST

PCI Pal's data protection, governance, and risk management controls are validated in third-party audits.

Shirofune Launches AI Summary

Wed, 15 Apr 2026 12:00:32 EST

Shirofune AI Summary automates root-cause analysis, strategy recommendations, and client reporting.

Clari + Salesloft Connect Forecasting to Execution and Launch MCP Server

Wed, 15 Apr 2026 12:00:27 EST

Innovations turn Clari signals into Salesloft execution so teams can act on pipeline activity in real time, while the new MCP Server brings revenue intelligence to any AI tool.

Toast Launches Unified Drive-Thru Solution

Wed, 15 Apr 2026 12:00:22 EST

Toast Drive-Thru brings together hardware, software, AI voice ordering, and services for quick-service restaurants.

AppDirect Acquires PartnerStack

Wed, 15 Apr 2026 12:00:20 EST

AppDirect's deal for PartnerStack creates a unified subscription commerce platform for partner-led growth.

HubSport Launches Spring 2026 Release

Tue, 14 Apr 2026 12:00:53 EST

HubSpot's Spring 2026 release includes HubSpot AEO, Smart Deal Progression, AI agents, and more than 100 other updates.?

8x8 Launches 8x8 AI Studio

Tue, 14 Apr 2026 12:00:52 EST

8x8 AI Studio brings agentic AI natively to the 8x8 Platform for CX.

Pacvue Launches Pacvue Agent

Tue, 14 Apr 2026 12:00:36 EST

Pacvue Agent is the next generation of Pacvue's AI Outcome Engine.

Evergent Introduces Agentic Revenue Orchestration Platform

Tue, 14 Apr 2026 12:00:35 EST

Evergent's Agentic Revenue Orchestration Platform redefines how streaming, telecom and digital subscription services retain subscribers, create revenue, and manage customer relationships.

Demandbase Debuts Demandbase AI

Tue, 14 Apr 2026 12:00:30 EST

Demandbase AI is a pipeline engine for modern go-to-market teams.

Tekmetric Launches Digital Ads and Tekmetric Phones

Tue, 14 Apr 2026 12:00:28 EST

Tekmetric Digital Ads and Tekmetric Phones help auto repair shops get discovered on Google Maps and Yelp and handle every call with full customer context.