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VastAdvisor Integrates with Salesforce, Microsoft Dynamics, and HubSpot

Wed, 20 May 2026 12:00:56 EST

VastAdvisor integrations eliminate data fragmentation across the three CRM systems.

Brainfish Ships Live Agent Handoff for Zendesk

Wed, 20 May 2026 12:00:52 EST

Brainfish Live Agent Handoff for Zendesk is a structural fix for the dead-end AI handoff problem. (Featured on SmartCustomerService.com.)

Attentive Launches Visibility AI, Auto-Upgrade, and RCS Testing Tools

Wed, 20 May 2026 12:00:45 EST

Attentive's new targeting and testing capabilities help companies scale RCS for Business.

Zendesk Introduces the Autonomous Service Workforce

Wed, 20 May 2026 12:00:39 EST

Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings. (Featured on SmartCustomerService.com.)

Canva Launches Connected App for Gemini

Wed, 20 May 2026 12:00:35 EST

With Connected App for Gemini Canva brings on-brand, editable design into Google's AI,

Shirofune Integrates with ChatGPT Ads

Wed, 20 May 2026 12:00:30 EST

Integration enables companies to bring ChatGPT Ads into Shirofune's unified automation platform.

GoTo Launches GoTo Connect CX Complete and Updates LogMeIn Solutions

Wed, 20 May 2026 12:00:25 EST

GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security. (Featured on SmartCustomerService.com.)

Redesigning the Frontline Sales Manager Role for the AI Era

Tue, 19 May 2026 11:00:00 EST

Sales managers should be the connective tissue between leadership and sellers.

Precisely Moves EngageOne Products to AWS

Tue, 19 May 2026 12:00:34 EST

Precisely's move to AWS enables customer communication management in the cloud.

Liftoff Upgrades Cortex

Tue, 19 May 2026 12:00:29 EST

Liftoff's new wave of Cortex innovations include increased predictive power.

Qualtrics Acquires Press Ganey Forsta for $6.75 Billion

Mon, 18 May 2026 12:10:18 EST

With its Press Ganey Forsta acquisition, Qualtrics expands its Experience Management and AI datasets.

Experian Expands Agent Trust Partner Ecosystem with Akamai

Mon, 18 May 2026 12:00:35 EST

Akamai's collaboration with Experian strengthens secure, scalable agentic commerce and supports emerging Know Your Agent standards.

PolyAI Opens Its Agentic Dialog Platform

Mon, 18 May 2026 12:00:21 EST

PolyAI's Agentic Dialog Platform is now available to every builder.

DoubleVerify Launches Content-Level Controls on Meta Threads

Mon, 18 May 2026 12:00:18 EST

DoubleVerify's Content-Level Controls on Meta Threads enable advertisers to avoid unsuitable content before ads are served on Threads.

Influencer Marketing Isn?t Broken. Measurement Is

Mon, 18 May 2026 12:00:00 EST

Influencer marketing doesn't struggle because it doesn't work, but because it's evaluated through metrics too narrow for real consumer behavior.

Boomi Launches MCP Registry and Boomi Connect

Fri, 15 May 2026 12:00:56 EST

Boomi Connect and MCP Registry help knowledge platforms and AI agents access governed, real-time enterprise data.

8x8 AI Studio Adds OpenAI's GPT Realtime 2 to Support Production Voice Agents

Fri, 15 May 2026 12:00:25 EST

Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.n (Featured on SmartCustomerService.com.)

How CX Teams Can Keep AI Fatigue at Bay

Fri, 15 May 2026 12:00:00 EST

Here are three disciplines that distinguish stalled rollouts from sustained results in AI-powered customer experience.

Colin Fleming of ServiceNow: Autonomous CRM is a complete paradigm shift in how we think about CRM in general

Thu, 14 May 2026 02:00:00 EST

During last week's Knowledge 2026 conference, Brent Leary and ServiceNow CMO Colin Fleming discuss the rapid evolution of the CRM industry, specifically the shift from traditional models to "Autonomous CRM" and agentic AI. Fleming highlights ServiceNow's growth into the security and CRM sectors, and the role of the AI "Control Tower" in managing AI chaos and governance.

Stackable Labs Launches AI Experience Layer for Customer Service Messaging

Thu, 14 May 2026 12:00:58 EST

Stackable has released an open developer platform for building rich, branded, interactive experiences on top of Zendesk Messenger.

First Orion and Glia Launch Identity-First Partnership

Thu, 14 May 2026 12:00:35 EST

First Orion has partnered with Glia to secure branded calls with call authentication and spoof protection.

Ribbon Partners with Salesforce

Thu, 14 May 2026 12:00:23 EST

Ribbon's cloud-native technology comes to Salesforce's Agentforce Contact Center in the Public Cloud. (Featured on SmartCustomerService.com.)

NiCE Partners with Konecta

Thu, 14 May 2026 12:00:18 EST

Partnership leverages NiCEs CXone and AI technologies for agentic virtual agents. (Featured on SmartCustomerService.com.)

MessageGears Adds AI Summarization of Marketing Assets

Thu, 14 May 2026 12:00:12 EST

MessageGears' new capability gives marketers AI-generated overviews of audiences, templates, workflows, and more.

Xactly Launches Fleet of Agents and Intelligence Studio

Thu, 14 May 2026 12:00:01 EST

Xactly's new fleet of pre-built and configured AI agents automate complex revenue workflows.

Bots Get Agency, You Get Monitored

Thu, 14 May 2026 12:00:00 EST

The machine gets to be the agent. The person gets to be the backup plan.

Marchex Introduces Agent Behavior Solutions

Wed, 13 May 2026 12:00:52 EST

Marchex's Agent Behavior Solutions helps organizations identify and optimize the agent behaviors that influence appointment rates, sales, and customer satisfaction.

Boomi Partners with ServiceNow

Wed, 13 May 2026 12:00:45 EST

Boomi is launch partner for the ServiceNow Workflow Data Network Passport Program, enabling customers to activate data enterprise-wide and accelerate AI-driven outcomes.

Responsive Launches Spring 2026 Release

Wed, 13 May 2026 12:00:41 EST

Responsive powers revenue teams inside ChatGPT, Copilot, and Claude with Spring 2026 Release.

MRI-Simmons Launches Streaming + Local Study

Wed, 13 May 2026 12:00:40 EST

MRI-Simmons' Streaming + Local Study combines cord-cutting profiles and media consumption habits to help advertisers optimize their local media strategies.

Sprout Social Unveils Social Intelligence Platform and Trellis Expansion

Wed, 13 May 2026 12:00:35 EST

Sprout's social intelligence platform surfaces real-time market signals from social to inform product development, customer care, and more.

Aprimo Unveils Interconnected Content Operations in May 2026 Release

Wed, 13 May 2026 12:00:33 EST

Aprimo's Interconnected Content Operations connect AI, digital asset management, work management, and marketing spend.

Ooma Adds Ooma AI to Ooma Office

Wed, 13 May 2026 12:00:31 EST

AI Transcriptions, AI Answering Service, AI Receptionist, AI Insights, and OpenAI Integration for Ooma Office automate call summaries and front-line call handling.

Klarna's Flexible Payments Are Coming to Google Search and the Gemini App Within Google Pay

Wed, 13 May 2026 12:00:23 EST

Google Pay users will now see a Klarna button at checkout.

Affirm Partners with Google for Payments

Wed, 13 May 2026 12:00:17 EST

Affirm's pay-over-time options will be integrated into the Gemini app and Google Search, including AI Mode, through Google Pay.

6sense Opens RevvyAI to All and Expands Security Capabilities

Wed, 13 May 2026 12:00:15 EST

6sense admins now have granular permissions control, automated role assignments, and stronger compliance visibility across the platform.

SAP Unveils the Autonomous Enterprise at Its Sapphire Event

Tue, 12 May 2026 10:20:00 EST

SAP has launched a unified SAP Business AI Platform, deepening partnerships with Anthropic, Amazon Web Services, Google Cloud, Microsoft, NVIDIA and Palantir

Omnisend Launches MCP to Bring E-Commerce Marketing into ChatGPT

Tue, 12 May 2026 12:00:55 EST

Marketers can analyze performance, uncover revenue opportunities, and create campaigns directly through the Omnisend app in ChatGPT.

Semify Launches AI Optimization Service

Tue, 12 May 2026 12:00:27 EST

Semify AIO helps marketers to measure and scale for AI search.

Quiq Launches Voice AI

Tue, 12 May 2026 12:00:18 EST

Quiq's platform now brings voice, messaging, and human agents together into a single, coordinated system that maintains context throughout interactions.

Antavo Updates Its Loyalty Platform

Tue, 12 May 2026 12:00:09 EST

Expanded Shopify integration and targeted promotions round out Antavo's new capabilities.

Parloa Deepens Partnership with SAP

Tue, 12 May 2026 12:00:09 EST

Partnership integrates Parloa's AI agents into SAP Service Cloud.

Designing for the Segment of One: Why Experience Architecture is Replacing the Campaign

Tue, 12 May 2026 12:00:00 EST

Unify clean data and leverage AI to deliver highly individualized, real-time shopping experiences that seamlessly respond to customer intent and build long-term trust.

Wunderkind Integrates with Bloomreach

Fri, 08 May 2026 12:00:47 EST

New integration brings Wunderkind's identity and decisioning into Bloomreach, helping companies recognize more customers, enrich journeys, and drive incremental revenue.

NiCE Partners with ServiceNow

Fri, 08 May 2026 12:00:40 EST

Joint solution pairs capabilities from NiCE CXone with ServiceNow Customer Service Management. (Featured on SmartCustomerService.com.)

InMobi Acquires MobileAction

Fri, 08 May 2026 12:00:34 EST

MobileAction acquisition strengthens InMobi Advertising's global brand and performance offering.

RingCentral Expands AI Receptionist

Fri, 08 May 2026 12:00:13 EST

Shared inbox, call queues, integrations, and multilingual capabilities round out the additions to RingCentral's AIR.

MRI-Simmons and Experian Expand Collaboration

Fri, 08 May 2026 12:00:04 EST

MRI-Simmons and Experian collaboration helps marketers turn consumer motivations, attitudes, and behaviors into scalable, media-ready audiences.

Clicks Are a Vanity Metric. Authority Is What Matters Now

Fri, 08 May 2026 12:00:00 EST

AI systems don't cite the most index-friendly content. They cite the most authoritative sources.

Outreach Integrates with ServiceNow

Thu, 07 May 2026 12:00:57 EST

Outreach integration helps sellers stay aligned across systems and execute key sales activities without leaving ServiceNow CRM.