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FinTurk Launches PortfolioSolver and Vigil

Thu, 10 Sep 2026 12:00:59 EST

FinTurk PortfolioSolver and Vigil bring conversational portfolio management and always-on practice monitoring directly into the FinTurk CRM platform.?

Storyblok Introduces Storyblok Agents

Thu, 10 Sep 2026 12:00:58 EST

Storyblok Agents enable teams to have conversations with their content and automate tasks in the CMS.

NIQ"s Optiq Goes Live in Discover

Thu, 10 Sep 2026 12:00:49 EST

Optiq expands access to NIQ's consumer and market intelligence.

PCI Pal Enhances Secure AI Payments with MCP

Thu, 10 Sep 2026 12:00:35 EST

New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities. (Featured on SmartCustomerService.com.)

CallRail Launches Real-Time HubSpot Scheduling and Agent Hub Integration

Thu, 10 Sep 2026 12:00:25 EST

CallRail's new capabilities will turn inbound calls into confirmed appointments and give HubSpot's AI agents access to richer customer context.

RingCentral Announces Plugin for ChatGPT and MCP Connectors for Claude

Thu, 10 Sep 2026 12:00:22 EST

RingCentral's plugin for ChatGPT and MCP connectors for Claude make conversation data accessible and actionable in LLMs. (Featured on SmartCustomerService.com.)

SciFin Launches Context Covergence

Thu, 10 Sep 2026 12:00:17 EST

SciFin's Context Convergence brings together scattered customer and business data.

Zendesk Expands Contact Center Voice Support Across Languages

Thu, 10 Sep 2026 12:00:16 EST

Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages. (Featured on SmartCustomerService.com.)

Klaviyo Expands Its Platform at K:BOS Event

Thu, 10 Sep 2026 12:00:00 EST

Klaviyo introduces specialized personalization models and SQL inside the Klaviyo Data Platform and expands its autonomous agents.

Nimble Launches AI Sequences

Wed, 09 Sep 2026 12:00:56 EST

Nimble's AI Sequences turns one prompt into a complete follow-up of emails, calls, and human touches.

Melissa Brings Native Change-of-Address Updates to Salesforce

Wed, 09 Sep 2026 12:00:49 EST

Melissa adds SmartMover to Clean Suite for Salesforce.

Liferay Launches Liferay Digital Sales Room

Wed, 09 Sep 2026 12:00:46 EST

Liferay Digital Sales Room lets B2B sales teams independently launch governed, branded microsites to engage with buyers.

Stravito Launches AI Persona Builder

Wed, 09 Sep 2026 12:00:42 EST

Stravito's AI Persona Builder enables teams to create AI personas from their own research, showing the sources behind every trait and flagging gaps or inconsistencies.

PayNearMe Acquires Marr Labs

Wed, 09 Sep 2026 12:00:38 EST

Acquisition combines Marr Labs' specialized AI expertise with PayNearMe's platform, scale and reach to advance payment experience management

Certinia Unveils the System of Action for Services and?Expands Veda AI

Wed, 09 Sep 2026 12:00:25 EST

Certinia's 14 new agents and a doubled library of intelligent actions anchor a comprehensive System of Action built on trusted data.

Most Payment Calls Aren't Service Requests, They're Self-Service Failures

Wed, 09 Sep 2026 12:00:14 EST

When customers call to complete routine payments, your contact center is absorbing the cost of a payment experience problem, but you can eliminate those inbound calls.

Telesign and B2Metric Partner

Wed, 09 Sep 2026 12:00:12 EST

Partnership combines B2Metric's predictive AI with Telesign's secure WhatsApp and email messaging.

How Affiliate Marketing Opens the Door to AI-Driven Commerce

Tue, 08 Sep 2026 12:00:03 EST

As generative AI reshapes how consumers discover and buy products, marketers already have the infrastructure to monetize it sitting inside their affiliate programs.

Genesys Looks to Seize AI's $23 Trillion Opportunity

Fri, 04 Sep 2026 12:00:40 EST

Genesys touts huge AI growth opportunity ahead during Xperience 2026 Day 2.

Genesys Xperience Focuses on AI to Enhance CX

Thu, 03 Sep 2026 11:11:00 EST

Genesys is strengthening Genesys Cloud with agentic capabilities and new integrations, the company says at its annual Xperience user conference.

Nextdoor Adds to the Essential Neighborhood Network

Thu, 03 Sep 2026 12:00:58 EST

The Essential Neighborhood Network launches an improved product experience for neighbors and businesses.

NIQ Partners with Similarweb

Thu, 03 Sep 2026 12:00:41 EST

New solution will connect AI-driven discovery to consumer intent, product content, AI-driven traffic, and sales conversion

Shirofune Integrates with Google's Campaign Manager 360

Thu, 03 Sep 2026 12:00:34 EST

Google CM360 Floodlight measurement data can now be used not only for reports but also for advertising operations.

LoopMe Integrates with The Trade Desk

Thu, 03 Sep 2026 12:00:16 EST

LoopMe Brand Lift is now available through a direct API integration with The Trade Desk Measurement Marketplace.

ByteBrew Brings Live Operations into App Developers' AI Workflows

Thu, 03 Sep 2026 12:00:15 EST

With ByteBrew Operate now available in Shift AI, mobile app developers can find the friction, tune it in chat, and ship personalized updates worldwide.

Zoho Adds Capabilities to Catalyst

Wed, 02 Sep 2026 12:00:46 EST

New agentic capabilities in Catalyst by Zoho bring application development, infrastructure, and governance into one integrated lifecycle.

Omilia Partners with Telarus

Wed, 02 Sep 2026 12:00:41 EST

Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K. (Featured on SmartCustomerService.com.)

Innovid Expands NIVO with Meta Ads MCP Integration

Wed, 02 Sep 2026 12:00:35 EST

Innovid's MCP integration brings conversational AI and connected campaign intelligence to Meta advertising workflows.

Alchemer Launches Iris, a Customer Feedback Platform

Wed, 02 Sep 2026 12:00:25 EST

Alchemer's Iris delivers a seamless feedback experience across channels, bringing answers, guiding actions, and moving work between systems.

CallRail Connects Healthcare Marketing to Patient Outcomes Through Integrations

Wed, 02 Sep 2026 12:00:19 EST

CallRail's new EHR and patient management system integrations help healthcare organizations connect marketing campaigns to appointments and new patients

Yext Expands Agentic Capabilities

Wed, 02 Sep 2026 12:00:19 EST

Yext adds brand-level AI visibility and AEO optimization to Scout and launches a new product purpose-built for SMBs.

LineUp Integrates with Passendo

Wed, 02 Sep 2026 12:00:14 EST

Lineup expands newsletter monetization capabilities?with Passendo integrations.

Qlik Expands MCP to AWS and Databricks Marketplace

Wed, 02 Sep 2026 12:00:00 EST

Availability in AWS Marketplace and Databricks?Marketplace makes it easier to bring Qlik's governed data, analytics context, and transformation capabilities.

PAR Launches Guest360

Tue, 01 Sep 2026 12:00:58 EST

PAR's Guest360 recognizes guests from their first transaction, unifies activity across channels, and turns that understanding directly into audiences, campaigns, and measurable revenue.

Quiq Launches Voice Assist

Tue, 01 Sep 2026 12:00:55 EST

Quiq Voice Assist is agentic AI that acts during live calls. (Featured on SmartCustomerService.com.)

SurveyMonkey Launches Today's SurveyMonkey

Tue, 01 Sep 2026 12:00:54 EST

Today's SurveyMonkey is a revised platform with new AI capabilities, new integrations with Gemini, Workday, and BambooHR, and a redesigned user experience.

Bland Achieves FedRAMP 20x Class A Certification

Tue, 01 Sep 2026 12:00:37 EST

Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents. (Featured on SmartCustomerService.com.)

Coval Partners with Phonely for Self-Improving Agents

Tue, 01 Sep 2026 12:00:36 EST

New collaboration gives voice agents a continuous feedback loop to improve customer interactions in real time.

3CLogic Releases AI Agent Evaluator

Tue, 01 Sep 2026 12:00:35 EST

3CLogic's AI Agent Evaluator automates QA and scoring of voice AI agents. (Featured on SmartCustomerService.com.)

Dreamdata Launches Dreamdata AI

Tue, 01 Sep 2026 12:00:32 EST

Dreamdata AI learns from go-to-market data organized by accounts and tied to revenue to deliver answers to marketers.

Pinnacle Ai Expands Booking, Messaging, and Automation Controls for Small Businesses

Tue, 01 Sep 2026 12:00:12 EST

Platform upgrades give users control over how availability is calculated, how guest information is collected, and how automations run.

Sinch Launches Mailgun Inspect for Salesforce

Tue, 01 Sep 2026 12:00:03 EST

Mailgun Inspect enables marketers to test how emails render across inboxes and devices without leaving Salesforce.?

You Can?t Obstruct Your Way to Loyalty

Tue, 01 Sep 2026 12:00:00 EST

Companies that rely on cancellation friction to reduce churn weaken trust and corrupt retention data, when they should be building customer loyalty instead.

SurveyMonkey Finally Finds Its Footing: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

Aurasell Tackles CRM and GTM Software Sprawl: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

Clari + Salesloft: Merger Creates a Revenue Intelligence Leader: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

MessageGears Redefines How Companies Manage Cross-Channel Marketing: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

Shirofune Takes Advertising Performance Management Through an Inflection Point: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:58 EST

Third-Party GenAI Winning Out Over Company Chatbots

Thu, 27 Aug 2026 12:00:00 EST

Customers are using genAI for more than answers, but companies aren't cashing in, Gartner finds.

The Best CRM Software, Solutions, and Innovators: The 2026 CRM Industry Awards

Tue, 01 Sep 2026 12:00:00 EST

Our 25th annual awards recognize the vendors and innovators that shone the brightest in the past year.