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The Best CRM Software, Solutions, and Innovators: The 2026 CRM Industry Awards

Tue, 01 Sep 2026 12:00:00 EST

Our 25th annual awards recognize the vendors and innovators that shone the brightest in the past year.

The Best CRM Software and Solutions: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Five Top Innovating CRM Companies for 2026: The CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.

The Best?Enterprise CRM Suite: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Small and Midmarket CRM Suite: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Contact Center Infrastructure: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Contact Center Interaction Analytics: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best Unified Customer Experience Platform: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Workforce Management (WFM)/Workforce Engagement Management (WEM): The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best Customer Journey Orchestration Solution: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best Customer Data Platform: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Knowledge Management (KM): The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best?Marketing Automation: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

The Best Sales Force Automation: The 2026 CRM Industry Leader Awards

Tue, 01 Sep 2026 12:00:00 EST

Aurasell Tackles CRM and GTM Software Sprawl: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

Clari + Salesloft: Merger Creates a Revenue Intelligence Leader: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

MessageGears Redefines How Companies Manage Cross-Channel Marketing: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

Shirofune Takes Advertising Performance Management Through an Inflection Point: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:58 EST

SurveyMonkey Finally Finds Its Footing: The 2026 CRM Conversation Starters

Tue, 01 Sep 2026 12:00:00 EST

The Trade Desk Introduces Kokai Zuma

Fri, 28 Aug 2026 12:00:57 EST

The Trade Desk's Kokai Zuma brings agentic AI, simplified measurement, and a more intuitive user experience; users will be able to prioritize campaign outcomes by automating campaign changes.

AI Will Rewrite the Rules of Software

Fri, 28 Aug 2026 12:00:17 EST

The shift to AI-native applications will be as important as the rise of SaaS and just as unforgiving to vendors that fail to see the implications of a new architecture.

Salesforce Partners with Anthropic to Launch Claudeforce

Thu, 27 Aug 2026 10:51:00 EST

Expanded partnership brings Claude's reasoning together with the data, workflows, business logic, actions, and governance of the Salesforce platform to power trusted enterprise action directly in Claude.

Liveops Launches LiveNexus Agent Assist

Thu, 27 Aug 2026 12:00:20 EST

Liveops' LiveNexus Agent Assist is a browser-based AI overlay that delivers real-time guidance, compliance, and knowledge to agents during interactions.

LTK Adds Agentic AI to Its Brand Platform

Thu, 27 Aug 2026 12:00:09 EST

LTK's new conversational experience helps marketers turn business objectives into actionable creator campaigns.

Dialpad Partners with Glean

Thu, 27 Aug 2026 12:00:03 EST

Integration brings Dialpad's conversational intelligence into Glean so customer conversations become usable across the business.

Third-Party GenAI Winning Out Over Company Chatbots

Thu, 27 Aug 2026 12:00:00 EST

Customers are using genAI for more than answers, but companies aren't cashing in, Gartner finds.

Integrate Acquires CaliberMind

Wed, 26 Aug 2026 12:00:44 EST

Integrate and CaliberMind unite to close the loop between top-of-funnel marketing activity and revenue outcomes.?

SalesJack Launches Radar and Major CRM and Mobile App Upgrades

Wed, 26 Aug 2026 12:00:38 EST

SalesJack's new AI search and proactive flags help reps know what to do next, while upgraded web and mobile experiences help them cross-sell, drill into accounts, and act from anywhere.

NIQ Partners with The OpenAI Deployment Company

Wed, 26 Aug 2026 12:00:24 EST

NIQ's collaboration with DeployCo enables clients to activate NIQ intelligence through purpose-built AI applications and their own AI environments.

Airbyte Expands Agentic Data Platform with Semantic Search and Fine-Grained Governance

Wed, 26 Aug 2026 12:00:21 EST

Airbyte's new capabilities provide AI agents richer enterprise context while ensuring control over sensitive information.

LoopMe Expands PurchaseLoop

Tue, 25 Aug 2026 12:00:59 EST

New capabilities use live brand campaign signals and in-app behavioral data to optimize toward app installs, web acquisitions, and ROAS.

Max Factory Scales Active Customer Base by 100% With Vonage

Tue, 25 Aug 2026 12:00:56 EST

Vonage messaging solutions help Italian retailer enhance customer engagement across WhatsApp, RCS, and SMS, doubling its active user base within one year

ZoomInfo Updates ZoomInfo MCP on Salesforce's AgentExchange

Tue, 25 Aug 2026 12:00:48 EST

ZoomInfo customers can now benefit from natural-language access to verified GTM data directly inside Slack AI.

Capacity Updates Its Voice AI

Tue, 25 Aug 2026 12:00:45 EST

Capacity adds automated quality assurance, multi-agent support, and knowledge orchestration to its voice AI agent offerings. (Featured on SmartCustomerService.com.)

OneMeta Launches VerbumSDK for Real-Time Translation and Transcription

Tue, 25 Aug 2026 12:00:42 EST

OneMeta VerbumSDK now trains and runs entirely inside clients' own infrastructure. (Featured on SpeechTechMag.com.)

Auxia Launches Agent Studio

Tue, 25 Aug 2026 12:00:40 EST

Auxia Agent Studio is a command center where AI agents draw on business context to execute and coordinate marketing work.

Guitar Center Turned Site Visits into Personalized Engagement with Acxiom

Tue, 25 Aug 2026 12:00:25 EST

Guitar Center integrated Acxiom's RealID into its Salesforce Marketing Cloud implementation, allowing it to engage pseudonymous website visitors.

Intentsify Partners with Clay

Tue, 25 Aug 2026 12:00:19 EST

The Clay and Intentsify integration gives revenue teams access to account- and buying-group-level intent signals

From Offer Eligibility to Customer Intelligence: A Data Maturity Playbook for AI-Ready Enterprises

Tue, 25 Aug 2026 12:00:00 EST

Turn offer eligibility from a one-time conversion step into verified, permissioned customer intelligence that supports personalization, loyalty, and long-term growth.

Hope Family Care Center Cuts After-Hours Call Burden by 90 Percent

Fri, 21 Aug 2026 12:00:31 EST

eClinicalWorks and healow Genie help?HFFC save costs, streamline operations, reduce administrate burdens, and improve call center quality.

Spirit Sells Off Customer Data to Google

Fri, 21 Aug 2026 12:00:13 EST

Google's purchase shows just how valuable customer data can be.

Lineup Partners with alfa Stylo

Thu, 20 Aug 2026 12:00:57 EST

Together Lineup and alfa Stylo work to enhance direct advertising design capabilities.

Attentive Launches AI Grow

Thu, 20 Aug 2026 12:00:45 EST

Attentive's AI Grow tailors sign-up experiences to individual shopping behavior, helping companies capture more subscribers from website traffic.

Calendly Launches Callie, an AI Assistant, and Notetaker

Thu, 20 Aug 2026 12:00:45 EST

Calendly's new AI product suite transforms meeting scheduling and follow-up workflows.

Pricefx Opens Its Pricing Platform to AI Assistants

Thu, 20 Aug 2026 12:00:30 EST

New capability can understand pricing recommendations, surface risk, and uncover what companies might be missing in their commercial data.

Krisp Joins 8x8 Technology Partner Ecosystem

Thu, 20 Aug 2026 12:00:25 EST

Integration brings AI-powered noise cancellation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX. (Featured on SpeechTechMag.com.)

ContinuumGlobal Launches Figma-to-HTML Capability

Thu, 20 Aug 2026 12:00:04 EST

ContinuumGlobal's Figma-to-HTML capability turns custom Figma email designs into production-ready, editable HTML in minutes.

Building CRM Around Product Ownership

Thu, 20 Aug 2026 12:00:00 EST

Manufacturers should build customer data around product ownership instead of the initial sale, creating a stronger foundation for service, support, and long-term customer engagement.

Pega Advances Responsible AI for Customer Engagement

Wed, 19 Aug 2026 12:00:55 EST

Pega's new responsible AI features bring enhanced transparency and governance to AI-powered marketing, while a new partnership with Gryphon unites responsible AI with compliance assurance.

Square Deepens Partnership with OpenTable

Wed, 19 Aug 2026 12:00:51 EST

New partnership connects guest preferences with real spending data for restaurants.