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Adobe Brings Agentic AI to the Content Supply Chain with CX Enterprise Coworker

Tue, 10 Nov 2026 05:28:35 EST

Adobe has added agentic artificial intelligence in Adobe GenStudio.

Cohesive AI Acquires Maverick AI

Tue, 10 Nov 2026 12:00:59 EST

Cohesive AI's acquisition of Maverick AI brings agentic sales workflows to commercial roofing.

Zapnito Launches MCP Server

Tue, 10 Nov 2026 12:00:55 EST

Zapnito's MCP Server brings verified expert knowledge directly into AI tools.

The Guardrails Customers Never See

Tue, 10 Nov 2026 12:00:52 EST

The customer-facing AI agents that earn trust don't have the cleverest models but well-designed access controls, escalation rules, and kill switches working quietly behind every conversation.

Gryphon Unveils 2H 2026 Strategic Product Launch

Tue, 10 Nov 2026 12:00:47 EST

New Gryphon ONE capabilities help AI agents reach more customers with governance.

TrueDialog Launches MCP Connector

Tue, 10 Nov 2026 12:00:46 EST

TrueDialog now plugs into ChatGPT, Copilot, and other AI assistants through MCP.

RainFocus Launches Anthropic Connector

Tue, 10 Nov 2026 12:00:34 EST

RainFocus' Anthropic Connector provides AI agent access to event data.

boost.ai Launches Presis, a Self-Hosted AI Model

Tue, 10 Nov 2026 12:00:20 EST

boost.ai's Presis model powers agent routing, scope, and safeguard decisions.

AudienceMix Partners with Alliant

Tue, 10 Nov 2026 12:00:16 EST

Audience adds consumer data partner Alliant as it scales technology and agentic buying capabilities.

RWS Launches Weava Content Platform

Tue, 10 Nov 2026 12:00:15 EST

RWS Weava helps businesses transform content for every language, culture, and context.

Writesonic Traces What AI Says About Companies

Tue, 10 Nov 2026 12:00:11 EST

Writesonic's new features identify which pages, videos, and threads AI relies uses when it describes a brand. Outreach Agent then contacts the people that wrote them.

Responsive Fall 2026 Release Expands MCP Capabilities

Tue, 10 Nov 2026 12:00:02 EST

Responsive's expanded MCP capabilities bring governed knowledge into revenue-critical workflows.

Zingtree Launches Agentic Governance and Orchestration Platform

Tue, 10 Nov 2026 12:00:02 EST

Zingtree's new agentic governance and orchestration platform helps companies resolve high-stakes customer support queries with added control.

AI Can Generate an Answer. That Doesn?t Mean It Generated the Right One

Tue, 10 Nov 2026 12:00:00 EST

Use AI, but don't blindly trust whatever is produced by it.

Delight.ai Launches 2 AI Agents

Mon, 09 Nov 2026 12:00:46 EST

Delight Customer Agent unifies the customer journey, while Midas helps teams build, test, and improve agents using natural language.

Count the Inquiry Once. Track What Happens Next.

Mon, 09 Nov 2026 12:00:42 EST

You get a clearer view of marketing results when one inquiry record links the first contact, the meeting held, and the signed engagement.

Alchemer Launches Alchemer Voice

Mon, 09 Nov 2026 12:00:00 EST

Alchemer Voice turns customer conversations into actionable insights.

Smarsh's Archie Achieves Key Deflection Milestones

Fri, 06 Nov 2026 12:00:55 EST

Smarsh's AI agent, Archie, hits a 72 percent self-service deflection rate; its internal workflow agent, Emmy, is saving support representatives more than seven hours per case.

ContinuumGlobal Adds Video Assistant to Smart Marketing Engine

Fri, 06 Nov 2026 12:00:54 EST

ContinuumGlobal's Video Assistant connects video concept development, storyboarding, and production with human review and control.

Sugar Adds AI to Sales Workflows

Fri, 06 Nov 2026 12:00:50 EST

SugarAI's new capabilities turn CRM and ERP intelligence into next best sales actions.

Influ2 Launches Audienscope Discover

Fri, 06 Nov 2026 12:00:37 EST

Influ2 Audienscope Discover helps sales teams identify and reach out to buyers showing intent.

Strategus Partners with PubMatic

Fri, 06 Nov 2026 12:00:37 EST

Strategus and PubMatic are helping unlock smarter CTV performance for advertisers during live sports broadcasts.

Five9 to Acquire Level AI

Fri, 06 Nov 2026 12:00:35 EST

Level AI acquisition expands Five9's AI capabilities. (Featured on SmartCustomerService.com.)

Your CRM Is Measuring the Wrong Relationship

Fri, 06 Nov 2026 12:00:00 EST

Measuring relationship depth does not require new software. It requires treating signals with the same seriousness as activity metrics.

Dialpad and Ada Merge

Thu, 05 Nov 2026 12:00:44 EST

Dialpad and Ada are combining to build the agentic operating system for customer work. (Featured on SmartCustomerService.com.)

Adobe Integrates Agentic CX Enterprise Coworker into AI Platforms

Thu, 05 Nov 2026 12:00:41 EST

Adobe CX Enterprise Coworker is now available within AI platforms by Anthropic, Databricks, Google, OpenAI, and Microsoft.

SupportNinja Acquires Aventus

Thu, 05 Nov 2026 12:00:34 EST

SupportNinja brings AI-native CX solutions to e-commerce through Aventus acquisition. (Featured on SmartCustomerService.com.)

Metafor Launches Interactive Story Capability

Thu, 05 Nov 2026 12:00:15 EST

Metafor turns customer data into an interactive story for the whole team

Smartsheet Adds? AI Agents, Integrations and Security Advancements at ENGAGE 2026

Thu, 05 Nov 2026 12:00:15 EST

Smartsheet's AI advancements take over status reports and routine follow-ups.

FMSI Adds Pulse AI Analytics and Surveys to RelationshipOS

Thu, 05 Nov 2026 12:00:13 EST

FMSI's add-ons let leaders ask branch performance questions in plain language and link real-time member feedback to each visit, branch, and staff member.

ASAPP Partners with Atain

Thu, 05 Nov 2026 12:00:08 EST

ASAPP and Atain are working together to deliver expert-in-the-loop AI customer service. (Featured on SmartCustomerService.com.)

Feedvisor Extends Agentis to Amazon Business

Thu, 05 Nov 2026 12:00:01 EST

Feedvisor's Agentis now brings B2B demand, buying behavior, and customer economics into advertising and pricing decisions across Amazon.

First Insight Launches MCP Server and Storylines

Thu, 05 Nov 2026 12:00:00 EST

First Insight's MCP Server and Storylines bring what real shoppers think of a product, along with First Insight's Value Score? Rating, into Claude, ChatGPT, Copilot and the line review.

Five Ways AI Can Give Sales Managers Their Time Back

Thu, 05 Nov 2026 12:00:00 EST

Sales leaders can let AI do the manual work while they focus on the human side of sales.

Conductor Launches AEO Product Suite

Wed, 04 Nov 2026 12:00:32 EST

Conductor's platform innovations help companies measure how AI recommends them and connects the highest-impact AEO opportunities to measurable ROI.

6sense Unveils New Brand and Product Innovations at Breakthrough 2026

Wed, 04 Nov 2026 12:00:32 EST

6sense's product launches include BDR Agent, Explainability, AI Visibility, and expanded headless intelligence.

Digital Remedy Partners with Affinity Solutions for Merchant Intelligence

Wed, 04 Nov 2026 12:00:20 EST

Merchant Intelligence connects ad exposure with consumer purchase insights across online and offline channels.

ZoomInfo Launches MCP Integration with Notion Through GTM.AI

Wed, 04 Nov 2026 12:00:15 EST

ZoomInfo and Notion customers can connect ZoomInfo to Notion AI chat and get answers grounded in ZoomInfo company and contact data.

Glia Launches Prospect Snapshot

Tue, 03 Nov 2026 12:00:59 EST

Glia's Prospect Snapshot turns scattered business records into actionable prospect intelligence.

What Salespeople Need from AI Prospecting Before the First Meeting

Tue, 03 Nov 2026 12:00:57 EST

A useful handoff from AI-assisted prospecting preserves the evidence behind the approach, the buyer's actual response, and the questions the salesperson still needs to ask.

Intradiem Introduces Queue Optimizer

Tue, 03 Nov 2026 12:00:54 EST

Intradiem's Queue Optimizer helps call center operators dynamically orchestrate staffing in real time.

Observe.AI Launches Headless Companion Agent

Tue, 03 Nov 2026 12:00:18 EST

Observe.AI's new headless capabilities let companies embed real-time guidance, automation, and after-call work directly into CRM and agent desktop experiences.

OptimizeGEO Unveils Integrated Demand Engine

Tue, 03 Nov 2026 12:00:18 EST

OptimizeGEO's new technology unifies organic and paid AI discovery, SKU-level shopping intelligence, and agent-powered execution.

AlikeAudience Partners with Index Exchange

Tue, 03 Nov 2026 12:00:14 EST

AlikeAudience and Index Exchange are expanding audience activation.

Melissa Adds Address Suggestions to?Global Address Verification

Tue, 03 Nov 2026 12:00:07 EST

Melissa's Address Suggestions helps businesses recover more valid addresses at point of entry.

CallRail Introduces Market Insights

Tue, 03 Nov 2026 12:00:06 EST

CallRail's new Market Insights provides industry-specific peer comparisons and recommended next steps to improve lead engagement.

Cyara Launches Agentic CX Trust Platform

Mon, 02 Nov 2026 12:00:52 EST

With Cyara'es Agentic CX Trust Platform, companies can show how their AI agents behave with real customers, catch failures the moment they happen, and make sure they never happen twice.

Syndigo Partners? with Microsoft on Commerce Solutions

Mon, 02 Nov 2026 12:00:51 EST

Microsoft integrations advance Syndigo's Frontier Commerce vision.

ZoomInfo Launches MCP Connector and API on Snowflake

Mon, 02 Nov 2026 12:00:32 EST

With ZoomInfo MCP and API, customers can now use verified ZoomInfo company, contact, intent, and Scoops data inside Snowflake CoWork, Cortex Agents, and their own warehouse pipelines.

Pinnacle Ai Expands AI Tools

Mon, 02 Nov 2026 12:00:30 EST

October updates add analytics and payments to AI Studio sites, voice conversations with Ask AI on mobile, and workflow testing inside AI Builder.