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Upstream Works Launches Totalix Contact Center

Tue, 20 Oct 2026 12:00:56 EST

Upstream Works' Totalix is a quick-to-deploy contact center platform.

ContinuumGlobal Launches Image Assistant

Tue, 20 Oct 2026 12:00:55 EST

ContinuumGlobal's Image Assistant bring AI image creation into marketing workflows.

Insightly Launches CRM MCP

Tue, 20 Oct 2026 12:00:50 EST

Insightly CRM MCP Server connects CRM data with AI assistants including Claude and ChatGPT

ChurnZero Launches Kit?AI Assistant

Tue, 20 Oct 2026 12:00:42 EST

ChurnZero's Kit?knows customers and the team and business that support them and answers from customer data, internal documentation, and the ChurnZero Knowledge Base.

Invoca Launches Data + AI Healthcare Solution

Tue, 20 Oct 2026 12:00:42 EST

Invoca's Data + AI turns more patient inquiries into booked appointments.

Monday.com Launches Harmony Voice AI Platform

Tue, 20 Oct 2026 12:00:38 EST

Monday.com's Harmony platform is built specifically for sales teams to convert calls into revenue streams. (Featured on SpeechTechMag.com.)

Thought Industries Intros the Customer Knowledge AI Platform and Lens

Tue, 20 Oct 2026 12:00:36 EST

Thought Industries Customer Knowledge AI Platform and Lens, turning fragmented customer and product knowledge into trusted guidance everywhere customers and AI agents look for answers.

EasyDMARC and GMO GlobalSign Partner

Tue, 20 Oct 2026 12:00:27 EST

EasyDMARC and GMO GlobalSign are partnering to help businesses build trusted email identities, from DNS and authentication to verified brand presence in the inbox.

DataGroomr Introduces AI Agent for Salesforce

Tue, 20 Oct 2026 12:00:08 EST

DataGroomr's AI Agent helps teams manage data quality with natural language.

Fini Launches Scout, an AI Coworker for Support Teams

Tue, 20 Oct 2026 12:00:07 EST

Fini Scout reads across tickets, reviews, and internal threads, answers questions with sources, and drafts the follow-up work.

Scaled Cognition Launches Voice

Tue, 20 Oct 2026 12:00:00 EST

Scaled Cognition's Voice is a TTS model built specifically for customer experience. (Featured on SpeechTechMag.com).

The Mobile CRM Screen Should Start with the Next Decision

Mon, 19 Oct 2026 12:00:39 EST

A decision-centered mobile CRM should give field salespeople the context to act, capture the essential outcome, and preserve enough information for the next owner to complete the handoff.

Salesforce Introduces Hunter, a Sales Agent

Fri, 16 Oct 2026 04:44:49 EST

At its Dreamforce event, Salesforce introduced Hunter, an agentic outbound sales agent for Sales Cloud.

Webflow Integrates with Google Gemini

Fri, 16 Oct 2026 12:00:49 EST

New connector gives Google Gemini the context and capabilities to help teams build, manage, and continuously improve digital experiences in Webflow.

Intuit to Acquire Sequence

Fri, 16 Oct 2026 12:00:48 EST

Sequence acquisition strengthens Intuit Enterprise Suite and QuickBooks Online Advanced, expanding Intuit's revenue management offerings for mid-market businesses.

Self Labs Launches Agent Vault

Fri, 16 Oct 2026 12:00:34 EST

Self Labs' Agent Vault powers secure, private login and payments across the AI assistants and agents humans already use daily.

Glance Partners with PayPal

Fri, 16 Oct 2026 12:00:30 EST

PayPal brings its agentic commerce services to Glance, providing the commerce capabilities that turn AI-powered product discovery into trusted transactions

Adobe and NVIDIA Expand Collaboration to Speed Agentic Creation

Fri, 16 Oct 2026 12:00:20 EST

Adobe is expanding its collaboration with NVIDIA to optimize Photoshop, Premiere, Substance 3D, Frame.io, and Brand Concierge.

The First 15 Minutes of a Lead: Where Website Enquiries Get Lost

Fri, 16 Oct 2026 12:00:00 EST

Following a test enquiry from the website into the CRM helps small service businesses uncover missing information, unclear ownership, and delays that customers experience long before anyone replies.

Nectar Launches Customer Atlas

Thu, 15 Oct 2026 12:00:57 EST

Nectar's Customer Atlas extends Amazon Marketing Cloud audience targeting from display into search bidding.

Seismic Adds to Its Financial Services Portfolio

Thu, 15 Oct 2026 12:00:51 EST

Seismic Compliance, expanded Seismic Social, and a new Theta Lake partnership bring governed digital engagement into client-facing workflows.

Kustomer Unveils Conversation Intelligence and AI QA

Thu, 15 Oct 2026 12:00:34 EST

Kustomer's new AI capabilities transform customer conversations into structured, actionable insights for customer experience measurement and operational efficiency. (Featured on SmartCustomerService.com.)

AnyCard, Lifestyle, and Savvy Come Together as Norell

Thu, 15 Oct 2026 12:00:14 EST

New group established to bring greater scale, expertise and investment to each business,

ZoomInfo Brings Enterprise Knowledge into the GTM Context Graph

Thu, 15 Oct 2026 12:00:13 EST

Workbounce adds a semantic knowledge layer to the GTM Context Graph, unifying ZoomInfo's verified market data with companies' own unstructured knowledge.

MNTN Integrates with Tealium

Thu, 15 Oct 2026 12:00:09 EST

Tealium Customer Intelligence gives MNTNs AI another signal to identify households most likely to convert.

Aurelian Launches Real-Time Quality Assurance and Training for 911 Centers

Thu, 15 Oct 2026 12:00:03 EST

With Aurelian's latest updates, supervisors can now see what's working across their calls and turn it into same-day coaching, while telecommunicators sharpen their skills on realistic practice calls. (Featured on SmartCustomerService.com.)

Centrical Launches Workforce Orchestration System

Thu, 15 Oct 2026 12:00:00 EST

Centrical's Workforce Orchestration System builds and runs front-line performance programs from a business goal, getting smarter with every cycle. (Featured on SmartCustomerService.com.)

CallMiner Advances CX Intelligence and Agent Augmentation with New AI-Powered Capabilities

Wed, 14 Oct 2026 12:00:54 EST

CallMiner updates include expanded AI assist, redesigned real-time supervisor experience, and new education resources. (Featured on SmartCustomerService.com.)

Argano Acquires Oktana

Wed, 14 Oct 2026 12:00:54 EST

Argano advances its Salesforce and AI capabilities with the acquisition of Oktana.

P2COS Launches to Help Small Businesses Grow

Wed, 14 Oct 2026 12:00:53 EST

P2COS has a desktop app to help find prospects, build relationships, and convert opportunities into clients.

Creator IQ Launches Q for Creator Marketing

Wed, 14 Oct 2026 12:00:50 EST

Built on Applied Creator Intelligence, Q brings governed AI agents to creator marketing.

Swyft Rebrands as Mercury

Wed, 14 Oct 2026 12:00:41 EST

Mercury's retail automation platform seeks to expand 24/7 retail access across airports, hospitality, and high-demand locations.

Aligned Launches Seller Agent

Wed, 14 Oct 2026 12:00:31 EST

Optimizely Launches Autonomous Optimization and Dynamic Experiences

Wed, 14 Oct 2026 12:00:23 EST

Optimizely Autonomous Optimization and Dynamic Experiences uses AI to autonomously analyze and improve web experiences.

SurveyMonkey Elevated to Gold Partner Status by Zapier

Wed, 14 Oct 2026 12:00:20 EST

The upgraded Zapier integration connects SurveyMonkey to more than 9,000 apps.

Algolia Launches Shopify B2B Integration

Wed, 14 Oct 2026 12:00:17 EST

With Algolia's Shopify integration, account-specific catalogs, pricing, and quantity rules now shape search results automatically.

eGain's CEO Pushes for AI Guardrails at Solve Event

Wed, 14 Oct 2026 12:00:15 EST

During eGain's annual Solve conference in Chicago this week, Phil Britt sat down with Ashu Roy, the company's chairman and CEO, to discuss the recent concerns about artificial intelligence and where eGain figures into conversations about the technology.

TitanX Launches Precision Dialer

Wed, 14 Oct 2026 12:00:13 EST

TitanX's Precision Dialer is designed to boost sales call connection rates.

CTM Integrates with Clio

Wed, 14 Oct 2026 12:00:07 EST

CTM's integration with Clio empowers law firms to attribute billable revenue directly to marketing channels.

FinTurk Partners with Fiduciary Check

Wed, 14 Oct 2026 12:00:06 EST

FinTurk partners with Fiduciary Check to expand access to CRM for financial advisors.

Eltropy Launches Branded Texting

Wed, 14 Oct 2026 12:00:00 EST

Eltropy Branded Texting brings RCS and verified identity to credit unions and community banks.

Good Knowledge Is the Basis for Good AI: eGain Says at Solve Event

Tue, 13 Oct 2026 03:34:58 EST

eGain releases introduced at Solve Chicago help bring trust and accuracy to company knowledge.

ZoomInfo Integrates with n8n

Tue, 13 Oct 2026 12:00:59 EST

Joint customers can combine verified ZoomInfo intelligence with n8n's automation and agent capabilities.

AskNicely Partners with JAVLN

Tue, 13 Oct 2026 12:00:58 EST

AskNicely and JAVLN partner to help insurance brokers deliver a more consistent client experience.

Sinch Brings RCS Integration to SAP Engagement Cloud

Tue, 13 Oct 2026 12:00:53 EST

Sinch RCS creates another channel for companies using SAP Engagement Cloud.

Seismic Unveils AI Agents for Sales Teams at Its Shift Event

Tue, 13 Oct 2026 12:00:51 EST

Seismic announced new AI agents, expanded integrations, and additional capabilities to connect sales activities to tangible business outcomes.

Mitel Launches Mitel WX

Tue, 13 Oct 2026 12:00:43 EST

Mitel WX delivers a consistent communications experience across devices.

Contentsquare Updates Experience Platform

Tue, 13 Oct 2026 12:00:36 EST

Contentsquare's updated Experience Platform unifies every signal across web, mobile, conversations, LLMs, and agents, turning them into predictions that drive action.

Operational Minimalism: An Essential Discipline for AI-Centric CX Organizations

Tue, 13 Oct 2026 12:00:25 EST

The payoff from operational minimalism is immediate: Employees are empowered, errors decline, cost to serve decreases, and customers get the service they expect. (Featured on SmartCustomerService.com.)

Nimble Launches Nimble MCP

Tue, 13 Oct 2026 12:00:09 EST

Nimble MCP lets Claude and ChatGPT keep team CRMs current and clean.