destinationCRM.com RSS Feeds : All Articles

Intuit Mailchimp Launches Analytics AI and Expanded Data Integrations

Fri, 29 May 2026 12:00:38 EST

Intuit Mailchimp's latest enhancements include a new conversational analytics agent and integrations with Claude, Wix, and WooCommerce.

Measured Launches MCP Server

Fri, 29 May 2026 12:00:30 EST

Measured's MCP Server brings marketing performance data into ChatGPT, Claude, and other AI platforms.

WeLike Launches Social Listening

Fri, 29 May 2026 12:00:17 EST

WeLike's Social Listening tool turns live mentions to marketer-ready strategy reports in 30 seconds.

Why Your CRM Strategy Shouldn't Start with CRM

Fri, 29 May 2026 12:00:00 EST

Most CRM implementations fail not because companies choose the wrong platform, but because they skip the critical first step: designing their sales motion.

Afiniti Launches Orchestrator, Intelligence, and Agents

Thu, 28 May 2026 12:00:57 EST

Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value. (Featured on SmartCustomerService.com.)

Infolinks Integrates with Basis

Thu, 28 May 2026 12:00:20 EST

Infolinks' integration with Basis embeds curated advertising supply directly into media execution workflows.

Sprinklr Acquires ViralMoment

Thu, 28 May 2026 12:00:14 EST

ViralMoment acquisition brings video intelligence to Sprinklr.

NIQ Launches Survey Groups

Thu, 28 May 2026 12:00:12 EST

NIQ Survey Groups connect consumer sentiment with real purchase behavior.

Qlik Partners with Starburst

Thu, 28 May 2026 12:00:11 EST

Partnership combines Qlik data integration, replication and analytics with Starburst federated query, context and agentic capabilities.

How Generation Alpha Will Rewrite the Rules of Customer Relationships

Thu, 28 May 2026 12:00:00 EST

It's the end of anonymous loyalty: Generation Alpha will make traditional loyalty obsolete by expecting brands to earn trust from day one.

Metricool Launches Metricool Studio to Automate Social Media Reporting

Wed, 27 May 2026 12:00:50 EST

Metricool Studio's reporting feature generates complete social media reports with natural language prompting.

Getsitecontrol Launches Free Email Quality Checker

Wed, 27 May 2026 12:00:43 EST

Free Email Quality Checker by Getsitecontrol analyzes email addresses, scoring contacts by quality and detecting disposable, broken, and masked emails.

InMarket Expands Partnership with Basis

Wed, 27 May 2026 12:00:37 EST

Partnership brings retail media network audiences, lift-optimized audiences, and outcomes-focused measurement natively into Basis' platform.

Avaya Extends Partnership with avatarin

Wed, 27 May 2026 12:00:13 EST

Partnership combines Avaya Infinity with avatarin's AI, robotics, and real-time interaction technologies for customer interactions. (Featured on SmartCustomerService.com.)

Here?s How to Fix Your Revenue Enablement Technology Stack

Wed, 27 May 2026 12:00:00 EST

Sprawling, fragmented technology stacks hinder productivity, reduce ROI, and, worst of all, complicate the adoption of AI capabilities.

Brand Keys Names America's Most Patriotic Brands

Tue, 26 May 2026 10:38:00 EST

As America gears up for its 250 birthday, companies that demonstrate patriotism every day still win out for American consumers, Brand Keys finds.

Pipedrive Adds Project Management and Messaging Tools

Tue, 26 May 2026 12:00:57 EST

Pipedrive's latest updates help sales teams manage post-sale work, automate workflows, and centralize customer conversations.

Coldi Unveils Turnkey Platform for Integrated AI Voice Agents

Tue, 26 May 2026 12:00:52 EST

Coldi's new platform includes lead management and AI voice agent technology.

Capacity Launches AI Analytics Assistant

Tue, 26 May 2026 12:00:46 EST

Capacity's AI Analytics Assistant lets users ask natural language questions about their Capacity data and generate executive-ready insights, charts, and reports. (Featured on SmartCustomerService.com.)

CTM Integrates with Google LSA, Reddit Ads, LinkedIn Ads, and Genius Monkey

Tue, 26 May 2026 12:00:42 EST

CTM's new ad platform integrations unify marketing attribution and customer communications.

Hyro Partners with Five9

Tue, 26 May 2026 12:00:36 EST

Partnership brings the Hyro specialized, healthcare-native AI agents to the Five9 Intelligent Cloud Contact Center. (Featured on SmartCustomerService.com.)

Slant Integrates with CurrentClient

Tue, 26 May 2026 12:00:18 EST

Slant now incorporates conversations from CurrentClient's phone applications into one centralized repository for advisors.

Attentive Unveils Agentic AI Marketing Innovations at Thread 2026

Tue, 26 May 2026 12:00:05 EST

Attentive expands with new AI capabilities to improve marketing orchestration, decision-making, and customer engagement

Text Integrates with WordPress

Fri, 22 May 2026 12:00:55 EST

With its WordPress integration, Text uses site-specific data to resolve tickets, drive sales, and qualify leads.

Gainsight Launches Developer Studio and Skilljar Integration

Fri, 22 May 2026 12:00:53 EST

Vibe coding and learning just came to Gainsight Customer Communities.

DoubleVerify Measures Media Quality on LinkedIn

Fri, 22 May 2026 12:00:40 EST

DV's new capabilities bring independent global media quality verification to the LinkedIn Audience Network.

Calix Adds Agents and Agentic Workflows to Calix One

Fri, 22 May 2026 12:00:27 EST

The next-generation Calix One platform now includes coordinated, AI-driven workflows across acquisition, experience, and operations.

Assembled Launches Contact Center WFM MCP

Fri, 22 May 2026 12:00:14 EST

Assembled's new MCP server lets workforce management and support leaders diagnose, plan, and act on workforce data from Claude, ChatGPT, or any MCP-compatible AI assistant.

Smarsh Integrates with Anthropic's Claude

Fri, 22 May 2026 12:00:01 EST

Claude integration brings generative AI interactions into full compliance visibility?allowing Smarsh to supervise and detect risk within existing workflows

OpenAI Is Opening Up Advertising. Marketers Have Been Ready for Months

Fri, 22 May 2026 12:00:00 EST

The whole world is watching OpenAI launch its ad platform. The data shows marketers have been waiting all year to try it out.

AppsFlyer Introduces Web Performance Measurement

Fri, 22 May 2026 12:00:00 EST

The latest addition to AppsFlyer's Measurement Suite brings mobile-grade attribution and optimization signals to web.

The Agentic AI Platform Wars

Thu, 21 May 2026 12:00:00 EST

Everyone wants to be the central hub where enterprise data, processes, and AI converge.

VastAdvisor Integrates with Salesforce, Microsoft Dynamics, and HubSpot

Wed, 20 May 2026 12:00:56 EST

VastAdvisor integrations eliminate data fragmentation across the three CRM systems.

Brainfish Ships Live Agent Handoff for Zendesk

Wed, 20 May 2026 12:00:52 EST

Brainfish Live Agent Handoff for Zendesk is a structural fix for the dead-end AI handoff problem. (Featured on SmartCustomerService.com.)

Attentive Launches Visibility AI, Auto-Upgrade, and RCS Testing Tools

Wed, 20 May 2026 12:00:45 EST

Attentive's new targeting and testing capabilities help companies scale RCS for Business.

Zendesk Introduces the Autonomous Service Workforce

Wed, 20 May 2026 12:00:39 EST

Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings. (Featured on SmartCustomerService.com.)

Canva Launches Connected App for Gemini

Wed, 20 May 2026 12:00:35 EST

With Connected App for Gemini Canva brings on-brand, editable design into Google's AI,

Shirofune Integrates with ChatGPT Ads

Wed, 20 May 2026 12:00:30 EST

Integration enables companies to bring ChatGPT Ads into Shirofune's unified automation platform.

GoTo Launches GoTo Connect CX Complete and Updates LogMeIn Solutions

Wed, 20 May 2026 12:00:25 EST

GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security. (Featured on SmartCustomerService.com.)

Redesigning the Frontline Sales Manager Role for the AI Era

Tue, 19 May 2026 11:00:00 EST

Sales managers should be the connective tissue between leadership and sellers.

Precisely Moves EngageOne Products to AWS

Tue, 19 May 2026 12:00:34 EST

Precisely's move to AWS enables customer communication management in the cloud.

Liftoff Upgrades Cortex

Tue, 19 May 2026 12:00:29 EST

Liftoff's new wave of Cortex innovations include increased predictive power.

Qualtrics Acquires Press Ganey Forsta for $6.75 Billion

Mon, 18 May 2026 12:10:18 EST

With its Press Ganey Forsta acquisition, Qualtrics expands its Experience Management and AI datasets.

Experian Expands Agent Trust Partner Ecosystem with Akamai

Mon, 18 May 2026 12:00:35 EST

Akamai's collaboration with Experian strengthens secure, scalable agentic commerce and supports emerging Know Your Agent standards.

PolyAI Opens Its Agentic Dialog Platform

Mon, 18 May 2026 12:00:21 EST

PolyAI's Agentic Dialog Platform is now available to every builder.

DoubleVerify Launches Content-Level Controls on Meta Threads

Mon, 18 May 2026 12:00:18 EST

DoubleVerify's Content-Level Controls on Meta Threads enable advertisers to avoid unsuitable content before ads are served on Threads.

Influencer Marketing Isn?t Broken. Measurement Is

Mon, 18 May 2026 12:00:00 EST

Influencer marketing doesn't struggle because it doesn't work, but because it's evaluated through metrics too narrow for real consumer behavior.

Boomi Launches MCP Registry and Boomi Connect

Fri, 15 May 2026 12:00:56 EST

Boomi Connect and MCP Registry help knowledge platforms and AI agents access governed, real-time enterprise data.

8x8 AI Studio Adds OpenAI's GPT Realtime 2 to Support Production Voice Agents

Fri, 15 May 2026 12:00:25 EST

Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.n (Featured on SmartCustomerService.com.)

How CX Teams Can Keep AI Fatigue at Bay

Fri, 15 May 2026 12:00:00 EST

Here are three disciplines that distinguish stalled rollouts from sustained results in AI-powered customer experience.