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Wunderkind Integrates with Braze

Fri, 03 Apr 2026 12:00:59 EST

Integration brings Wunderkind's identity resolution and high-intent Signals into Braze.

NIQ's MRI-Simmons Partners with TransUnion

Fri, 03 Apr 2026 12:00:13 EST

MRI-Simmons and TransUnion expand access to premium audience segments in the TruAudience Data Marketplace.

voAIce Acquires TheCRM Corporation

Fri, 03 Apr 2026 12:00:01 EST

TheCRM acquisition enables voAIce establish a unified AI infrastructure for automotive, RV, marine, and powersports dealerships.

HubSpot Partners with TikTok

Fri, 03 Apr 2026 12:00:00 EST

Integration lets marketers sync, manage, and measure both TikTok ads and organic content inside HubSpot's Marketing Hub.

LiveRamp Extends Partnership with Unity

Thu, 02 Apr 2026 12:00:53 EST

Partnership will make LiveRamp's RampID available across Unity Exchange.

NIQ Launches Ask Arthur Chat

Thu, 02 Apr 2026 12:00:41 EST

NIQ's Ask Arthur Chat expands access to consumer insights through AI.

Reddit Partners with Anonym

Thu, 02 Apr 2026 12:00:33 EST

Through Reddit's partnership with Anonym, advertisers can now measure incremental lift on Reddit without sharing first-party data to the platform.

Broot.ai Partners with Vonage

Thu, 02 Apr 2026 12:00:20 EST

Broot.ai chooses Vonage Voice API to power its CRM platform for sales and marketing engagement.

Conductor Delivers Next-Generation AI Search Performance

Thu, 02 Apr 2026 12:00:09 EST

Conductor's new AI Search Performance helps marketers understand how their brands appear across artificial intelligence-driven search and take action to improve it.

Kustomer Launches Kustomer AI - Signals

Thu, 02 Apr 2026 12:00:06 EST

Kustomer AI - Signals surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage. (Featured on SmartCustomerService.com.)

Cox Business Unveils Contact Center with RingCentral

Wed, 01 Apr 2026 12:00:57 EST

Cox Business Contact Center with RingCentral is powered by RingCentral's RingCX. (Featured on .)

Hightouch Launches DSP Marketplace Solution

Wed, 01 Apr 2026 12:00:33 EST

Media networks can now onboard and list audiences to DSP marketplaces like The Trade Desk and Yahoo DSP without secondary revenue sharing fees.

Sprinklr Partners with CreatorIQ

Wed, 01 Apr 2026 12:00:28 EST

New integration between Sprinklr and CreatorIQ bridges creator intelligence with enterprise social media platforms.

MRI-Simmons and NIQ Join Proximic by Comscore?s Data Partner Network

Wed, 01 Apr 2026 12:00:22 EST

Collaboration enables marketers to harness trusted consumer insights from MRI-Simmons and NIQ for privacy-first contextual activation

GetVocal Introduces Control Center

Wed, 01 Apr 2026 12:00:14 EST

GetVocal's Control Center includes a governance layer that enables human-in-the-loop operations, allowing AI to handle customer interactions while humans stay in control of critical decisions. (Featured on SmartCustomerService.com.)

Modulate Launches Velma Deepfake Detect

Wed, 01 Apr 2026 12:00:10 EST

Modulate's Velma Deepfake Detect enables full-call deepfake detection at production scale. (Featured on SmartCustomerService.com.)

The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2026 CRM Top 100

Wed, 01 Apr 2026 12:00:00 EST

CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management.

The Top Customer Service Trends and Technologies for 2026: Customer Service Is Getting Supercharged

Wed, 01 Apr 2026 12:00:00 EST

AI is opening new doors for contact center agents, managers, and customers.

The Top Marketing Trends and Technologies for 2026:?Marketing?s Age of AI Has Arrived, Now Comes the Hard Part

Wed, 01 Apr 2026 12:00:00 EST

From zero-click search to "AI slop" fatigue, the trends reshaping marketing this year require more than automation; they demand new strategies and tactics.

The?Top Sales Trends and Technologies for 2026:?Traditional Sales Pillars Get Upended This Year

Wed, 01 Apr 2026 12:00:00 EST

AI is flipping the script on decades-long sales processes and platforms.

PolyAI Helps Fogo de Chao Greet Callers with Brazilian Flavor

Wed, 01 Apr 2026 12:00:00 EST

Restaurant chain's Selma voice assistant is powered by PolyAI technology

eHealth Gives Callers the Regal Treatment

Wed, 01 Apr 2026 12:00:00 EST

Medicare enrollment spikes don't overwhelm the health insurer any longer.

Output Is Not an Outcome: Resolving a Misperception About AI in CX

Thu, 02 Apr 2026 12:00:00 EST

Any number of AI-driven outputs will be required to reach outcomes that have real value to businesses.

B2B Companies Need to Take Advantage of Digital Commerce Opportunities

Fri, 03 Apr 2026 12:00:00 EST

B2B suppliers have ample opportunities to capitalize on sales moves.

Profiled by Prompt, Illustrated by Model: Audit Your LLM?s Assumptions

Wed, 25 Mar 2026 12:00:00 EST

Your large language model thinks it knows you. Is it right?

The Marketer?s Guide to Answer Engine Optimization

Mon, 30 Mar 2026 12:00:00 EST

Shoppers are loyal to convenience.

AI Propels KM to Center Stage

Thu, 19 Mar 2026 12:00:00 EST

Knowledge management is no longer confined to contact centers or tech support.

A Vertical Focus Is the Key to AI Adoption

Fri, 20 Mar 2026 12:00:00 EST

Success relies on speaking the customer's language and addressing their specific needs.

Cyara Launches Agentic Testing

Tue, 31 Mar 2026 10:00:58 EST

Cyara's new voice agent testing and AI governance modules deliver continuous validation for autonomous CX.

SurveyMonkey Launches Automated SMS Survey Invites Directly from Salesforce?

Tue, 31 Mar 2026 09:30:18 EST

Salesforce users can now automatically send personalized SurveyMonkey text message survey invites.

Zendesk Acquires Forethought

Tue, 31 Mar 2026 12:00:51 EST

Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents.

Invoca Launches AI Voice Agents

Tue, 31 Mar 2026 12:00:46 EST

With Invoca AI Agents, marketers can engage, qualify, and convert high-intent buyers through AI-powered conversations across every channel.

Retail Analytics Market to Be Worth $20.65 Billion by 2031

Tue, 31 Mar 2026 12:00:35 EST

MarketsandMarkets urges greater tie-ins to CRM and other business systems.

Alchemer Adds AI Auto-Responder to Reputation Management

Tue, 31 Mar 2026 12:00:02 EST

Alchemer AI Auto-Responder helps companies respond to customer feedback.

Solutions by Text Embeds FinText into Salesforce Marketing Cloud

Tue, 31 Mar 2026 12:00:01 EST

SBT's Salesforce integration lets Marketing Cloud users deliver?compliant SMS, MMS, and RCS messaging?from?within Journey Builder.

68 Million Customers Told You What's Wrong. Your CRM Never Saw It.

Tue, 31 Mar 2026 12:00:00 EST

Every day, millions of users leave detailed, unsolicited feedback in app store reviews. Almost no CRM or customer intelligence team is using it.

Glia Launches CoPilot and Glia Banker

Mon, 30 Mar 2026 12:00:00 EST

Glia CoPilot is an AI knowledge tool, while Glia Banker is an assistant for automating customer interactions.

Zapier Launches AI Guardrails

Mon, 30 Mar 2026 12:00:51 EST

AI Guardrails by Zapier gives inline safety checks for every AI-powered workflow.

FCC Advances Contact Center Onshoring Initiative

Fri, 27 Mar 2026 11:37:00 EST

The FCC is pushing forward with plans to regulate how American companies work with offshore contact center agents. (Featured on SmartCustomerService.com.)

MessageGears Launches Conversion Analytics

Fri, 27 Mar 2026 12:00:47 EST

MessageGears' Conversion Analytics connects campaign performance directly to data warehouse insights.

Aspect Software Partners with Five9

Fri, 27 Mar 2026 12:00:42 EST

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities. (Featured on SmartCustomerService.com.)

CreatorIQ Deepens Partnership with YouTube

Fri, 27 Mar 2026 12:00:28 EST

New YouTube Creator Partnership API integration delivers first-party YouTube data into CreatorIQ creator campaigns

Companies Must Transform Their CRM Architectures, ISG Advises

Fri, 27 Mar 2026 12:00:13 EST

AI enhances CRM automation and orchestration, but outdated systems and processes need to be changed to realize the benefits, according to ISG.

Should Contact Centers Build or Buy Voice AI?

Fri, 27 Mar 2026 12:00:00 EST

Whether a vendor owns and operates the model infrastructure is a critical concern.

VideoAmp Integrates with O-N-X

Thu, 26 Mar 2026 12:00:35 EST

VideoAmp and O-N-X integration brings data-driven ad buying to local broadcast TV across all 210 U.S. markets.

Jump Launches AI Associate

Thu, 26 Mar 2026 12:00:07 EST

AI Associate transforms Jump from insight engine to execution layer across meetings, CRM, email, planning systems, and more.

Donna Integrates with SAP Sales and Service Cloud

Wed, 25 Mar 2026 12:00:59 EST

integrating with SAP Sales and Service Cloud, Donna enables SAP CX field sales teams with an intelligent, voice-first, and multi-modal assistant.

Splitit Launches Splitit Go, Extending Card-Linked Installments to Field Sales

Wed, 25 Mar 2026 12:00:55 EST

Splitit Go enables home services, healthcare, automotive, specialty retail, and professional services to offer payment installments during face-to-face sales.

Shirofune Integrates with Amazon DSP

Wed, 25 Mar 2026 12:00:27 EST

Shirofune users can access Amazon DSP with their Shirofune platform.

Marchex Integrates with Freshpaint

Wed, 25 Mar 2026 12:00:18 EST

Marchex-Freshpaint integration advances healthcare marketing optimization.