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Snappy Kraken Launches Snappy AI, a Marketing Operations Coworker for Financial Advisors

Fri, 25 Sep 2026 12:00:50 EST

Snappy Kraken's Snappy AI analyzes marketing activity and results to identify gaps and recommend next steps

Iterable Launches Its Fall Product Release

Fri, 25 Sep 2026 12:00:48 EST

Iterable's Fall Product Release introduces native RCS, Nova Conversations, Integrations Hub, and new agents that connect customer data, conversations, and intelligence in one continuous learning loop.

LTK Launches Search Tab

Fri, 25 Sep 2026 12:00:34 EST

New LTK app Search tab brings together personalized interest-based discovery, AI-powered search and conversational shopping.

Square Integrates Apple Business

Fri, 25 Sep 2026 12:00:20 EST

Square sellers can now connect to Apple Business to manage their presence across Apple Maps, Siri AI, Apple Wallet, and other Apple apps, keeping their business details in sync from Square Dashboard.

ZoomInfo Launches Native Integration With Replit Through GTM.AI

Fri, 25 Sep 2026 12:00:07 EST

ZoomInfo MCP connector makes building on Replit easier through natural-language access to verified company and contact data.

UserTesting Adds MCP Servers

Fri, 25 Sep 2026 12:00:00 EST

UserTesting has added MCP servers to its UserTesting and UserInterviews platforms enable to teams to recruit participants, create studies, and validate AI-generated ideas from within ChatGPT, Claude, Figma Make, and other AI applications.

The Hidden Cost of Optimizing E-Commerce One Decision at a Time

Thu, 24 Sep 2026 02:24:56 EST

Understanding customers is no longer enough if the business can't connect that understanding to the decisions that shape the experience they actually receive.

Glia Introduces GRM and Glia Branch

Thu, 24 Sep 2026 12:00:31 EST

Glia's GRM and Branch unify interaction data across voice, digital and in-person banking, giving complete customer context for personalization and growth.

NIQ Launches TDLinx Audiences

Thu, 24 Sep 2026 12:00:05 EST

NIQ expands local targeting capabilities with TDLinx Audiences, enabling advertisers to reach consumers near the retailers, channels, and store locations that matter most.

Stravito Launches MCP Server

Thu, 24 Sep 2026 12:00:03 EST

Stravito's MCP Server brings market and consumer research into the leading AI tools.?

Smartly Integrates LinkedIn Ads

Wed, 23 Sep 2026 12:00:53 EST

Smartly collaborates with LinkedIn to bring intelligent creative and video at scale to B2B marketers.

Liferay Launches Liferay Content Marketing Platform

Wed, 23 Sep 2026 12:00:48 EST

Liferay Content Marketing Platform helps marketing teams plan, coordinate, launch, and measure campaigns.?

Attentive Adds AI Pro and AI Reporting Functionality

Wed, 23 Sep 2026 12:00:46 EST

Attentive's new AI capabilities help marketers turn customer signals into higher-value engagements.

BrainTrust Launches AI BluePrint Builder and Intelligent Experience Platform

Wed, 23 Sep 2026 12:00:41 EST

BrainTrust AI BluePrint Builder and Intelligent Experience Platform help companies prioritize high-value AI investments and connect fragmented business data to power more effective AI?

Vonage Partners with Epic to Bring Branded Calling to Hello World

Wed, 23 Sep 2026 12:00:22 EST

Branded calling capabilities, built with Vonage Voice API and Epic? Hello World? Voice communication platform, enables healthcare organizations to deliver trusted, branded patient communications

Precisely Expands AI in EngageOne RapidCX

Wed, 23 Sep 2026 12:00:19 EST

Precisely's EngageOne RapidCX Fall 2026 release introduces embedded AI agents and intelligent archive search.

LeadSmart Launches Meridian360 Growth Platform

Wed, 23 Sep 2026 12:00:14 EST

LeadSmart Meridian360 connects ERP, CRM, marketing, quoting, e-commerce data, and other connected systems into one view.

Wordly Adds Sponsor Logos to Event Translations

Wed, 23 Sep 2026 12:00:01 EST

With Wordly,'s new offering, event organizers can now fund language access for multilingual events with high-visibility sponsor logo placements.

Exclaimer Meets Accessibility Requirements for E-Signatures

Wed, 23 Sep 2026 12:00:00 EST

Exclaimer's new capability lets organizations build accessible, compliant email signatures without writing HTML, with U.S. public-sector accessibility deadlines due to take effect in 2027.

Typeface Launches the Next Generation of its Orchestration Engine

Tue, 22 Sep 2026 12:00:42 EST

Arc Graph, Arc Fabric, and Arc Loop are now part of Typeface's Orchestration Engine.

Zig.ai Brings Revenue Execution Directly into Claude and ChatGPT

Tue, 22 Sep 2026 12:00:41 EST

New capability makes Zig.ai callable fromChatGPT and Claude, allowing sellers to find and enrich prospects, launch outreach, prep meetings, and execute revenue workflows through plain-English conversation.

Playlist Launches AI Insights

Tue, 22 Sep 2026 12:00:36 EST

Playlist's AI Insights provides an intelligence layer, powered by its fitness and wellness operating?system.

If the Email Bounces, Do You Still Have the Lead?

Tue, 22 Sep 2026 12:00:14 EST

When a capture form treats its notification email as the delivery mechanism rather than as an alert about a record that already exists, a wrong address or a rejected message erases the enquiry with no trace, and the audit that finds those losses runs against the mail log rather than the CRM.

Your CRM Isn't Obsolete. It's the Backbone of Your Agentic System

Tue, 22 Sep 2026 12:00:00 EST

To realize the full value of agentic AI, CRM must remain a living, connected, and continuously improving foundation for transformation.

Brand Keys Loyalty Leaders 2026 Prove AI Has Gone from Novelty to Mainstream?

Mon, 21 Sep 2026 12:00:00 EST

The brands winning loyalty make consumers feel more capable, connected, and confident, all areas where AI is helping.

LeanData Updates Its GTM Platform

Fri, 18 Sep 2026 12:00:47 EST

LeanData's latest updates bring AI to process workflows.

The Squeaky Wheel Might Get the Oil, But You Should Really Be Worried About?Your Quietest Customers

Fri, 18 Sep 2026 12:00:10 EST

Your CRM views quietly dissatisfied customers in the same way as your genuinely satisfied customers.

Enterprise AI Has a Prompting Problem

Fri, 18 Sep 2026 12:00:09 EST

Most companies are focused on whether their AI gives them the right answer. Perhaps the harder question is whether they'd know if it didn't.

Becausal Partners with Above Data

Thu, 17 Sep 2026 12:00:57 EST

Becausal and Above Data together are helping companies prepare audience portfolios for AI-assisted marketing.

HubSpot and OpenAI Deepen Partnership

Thu, 17 Sep 2026 12:00:21 EST

HubSpot has brought ChatGPT Ads into its CRM platform.

DoubleVerify Launches Ask Neura

Thu, 17 Sep 2026 12:00:06 EST

DV's Ask Neura is a conversational AI experience that helps advertisers uncover insights and act on recommendations across social, streaming TV, and the open web.

Salesforce Launches Koa

Wed, 16 Sep 2026 04:57:25 EST

Koa is Salesforce's first CRM reasoning model built on NVIDIA Nemotron.

Why You Need to Meet Your Customers' Digital Twins

Wed, 16 Sep 2026 04:00:58 EST

With digital twins you can conduct virtual trials to deliver CX wins.

HappyOrNot Launches Insights and Themes

Wed, 16 Sep 2026 12:00:46 EST

HappyOrNot Insights and Themes turn customer feedback into operational intelligence.

Covalense Digital Launches Csmart Agentic BSS Overlay

Wed, 16 Sep 2026 12:00:38 EST

Covalense's Csmart Agentic BSS Overlay brings agentic AI capabilities to existing business support systems.

Algolia Launches MCP Server

Wed, 16 Sep 2026 12:00:30 EST

With Algolia MCP Server, developers can now connect ChatGPT, Claude, Gemini and custom AI apps to live product data.

Demandbase Launches Mojo

Wed, 16 Sep 2026 12:00:26 EST

Demandbase Mojo is marketing agentic AI that learns from each campaign.

Lokalise Introduces Vantage

Wed, 16 Sep 2026 12:00:20 EST

Lokalise's Vantage is a no-code workspace for localizing marketing and long-form content.

Pipedrive Launches Nova to Turn Sales Meetings into CRM Intelligence

Wed, 16 Sep 2026 12:00:19 EST

Pipedrive's Nova briefs salespeople before meetings, records and transcribes calls, and drafts CRM updates afterward.

Smarsh Adds MCP Server and AskSmarsh AI

Wed, 16 Sep 2026 12:00:04 EST

Smarsh's new architecture turns manual, siloed compliance workflows into governed, AI-driven outcomes for communications data.

GReminders Launches MCP Server

Tue, 15 Sep 2026 12:00:56 EST

GReminders leverages the open Model Context Protocol (MCP) to bring smart scheduling and CRM proxy data to top AI workspaces.

Venizum Launches Verbis Voice

Tue, 15 Sep 2026 12:00:53 EST

Venizum's Verbis Voice brings real-time voice-to-voice translation to Salesforce Service with DeepL. (Featured on SpeechTechMag.com.)

Talkdesk Launches Talkdesk for Stores

Tue, 15 Sep 2026 12:00:38 EST

Talkdesk for Stores connects in-store, digital, and contact center experiences.

Paytronix Brings Messaging to Access Evo

Tue, 15 Sep 2026 12:00:33 EST

Paytronix Messaging inside Access Evo connects cross-channel campaign execution with loyalty and guest data, experimentation, and reporting tied to visits, redemptions, and spend.

Informa TechTarget Launches Buyer Intelligence

Tue, 15 Sep 2026 12:00:11 EST

Informa TechTarget Buyer Intelligence accelerates B2B GTM workflows with actionable, person-level intent data and insights.

Riskified Brings Identity Risk Intelligence to Zendesk

Tue, 15 Sep 2026 12:00:09 EST

Riskified's Identity Risk Intelligence in Zendesk helps retailers stop returns fraud.

Per-Resolution Pricing Is Training AI Support Vendors to Optimize for the Wrong Number

Mon, 14 Sep 2026 12:00:54 EST

Call ended does not mean that resolution happened, so pricing models need to adapt.

Knak Launches Mobile Message Builder

Mon, 14 Sep 2026 12:00:41 EST

Knak's Mobile Message Builder brings RCS and SMS message production into the same platform.

Zendesk Introduces Specialized AI Agents

Mon, 14 Sep 2026 12:00:39 EST

Zendesk's new Industry and Custom Agents understand businesses and take action across the systems they use.

Snipp Introduces ChatGPT Plugin and Claude Connector

Mon, 14 Sep 2026 12:00:28 EST

Snipp's ChatGPT and Claude connectors bring promotions and loyalty to AI assistants.