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Konecta Launches Kolibri , an Agentic AI Orchestration Platform

Tue, 16 Jun 2026 09:00:29 EST

Konecta's Kolibri combines pre-built use cases, enterprise governance, and open orchestration to deliver production-ready AI in weeks.

Kantata Launches Expertise Agent

Tue, 16 Jun 2026 08:00:29 EST

Kantata's Expertise Agent is an AI superagent for professional services firms.

CTM Integrates with HubSpot, Ritten, and Freshpaint

Tue, 16 Jun 2026 12:00:55 EST

CTM's platform updates provide marketing, sales, and customer experience teams with greater visibility and control across customer engagement systems.

MNTN Integrates with HubSpot

Tue, 16 Jun 2026 12:00:44 EST

Integration brings MNTN connected TV attribution data into HubSpot CRM.

PossibleNOW Launches DNCSolution?for Salesforce's Headless360

Tue, 16 Jun 2026 12:00:34 EST

PossibleNOW's DNC solution for Salesforce ensures contact rules complaince in Salesforce Headless360.

Eddie AI Integrates with Iconik

Tue, 16 Jun 2026 12:00:32 EST

Integration connects Iconik's media management platform with Eddie AI's agentic video editing assistant.

Jasper Launches End-to-End GEO Agent for Marketers

Tue, 16 Jun 2026 12:00:32 EST

Jasper's GEO capabilities help companies analyze, optimize, and continuously improve how they appear across AI-powered discovery platforms like ChatGPT, Gemini, and Claude.

Adobe Adds Creative Cloud Updates

Tue, 16 Jun 2026 12:00:26 EST

Adobe Creative Cloud updates remove friction and give users greater creative control.

Gryphon Brings Gryphon ONE to Google Cloud Marketplace

Tue, 16 Jun 2026 12:00:17 EST

Gryphon AI on Google Cloud Marketplace operationalizes agentic contact governance for human and AI-driven outreach.

Canary Technologies Launches Agentic Sales Coordinator for Hotel Group and Event Sales

Tue, 16 Jun 2026 12:00:15 EST

Canary's Agentic Sales Coordinator captures, qualifies and converts group and events sales leads from first contact to confirmed booking.

Seismic Extends Aura Agents Across Go-to-Market Workflows

Tue, 16 Jun 2026 12:00:07 EST

Seismic has launched nine new AI agents in its Spring 2026 product release.

Glia Launches AI Outreach for Banks and Credit Unions

Tue, 16 Jun 2026 12:00:07 EST

Glia's new outbound voice and SMS solution helps financial institutions grow deposits, strengthen customer and member relationships, and proactively reduce delinquency.

TELUS Digital Partners with Cresta

Tue, 16 Jun 2026 12:00:05 EST

TELUS Digital and Cresta have partnered to deliver AI agents and augment human agents. (Featured on SmartCustomerService.com.)

Idle Data Is as Good as No Data

Tue, 16 Jun 2026 12:00:00 EST

Most organizations don't struggle with a lack of data but with turning insight into meaningful action before the moment to influence the user experience is lost.

Salesforce Acquires Fin for $3.6 Billion

Mon, 15 Jun 2026 11:01:00 EST

Fin brings to Salesforce additional AI agent capabilities to complement Agentforce.

Kraken Launches Autonomous Agents for Utilities

Fri, 12 Jun 2026 12:00:57 EST

Kraken's Autonomous Agents help customer service teams design, test, and deploy agents for energy and utility-specific service journeys.

MiQ Expands Sigma Adtech Platform

Fri, 12 Jun 2026 12:00:34 EST

MiQ has added yo Sigma with new data, capabilities, and ways to activate.

impact.com Unveils AI and Creator Commerce Innovations at iPX

Fri, 12 Jun 2026 12:00:25 EST

New impact.com capabilities span AI, creator commerce, paid media, and payouts.

The New AI Risk for Marketers: Flawlessly Bad Decisions, Beautifully Integrated

Fri, 12 Jun 2026 12:00:00 EST

Agentic AI is increasingly shaping CRM automation and customer engagement. But while the technology has improved, strong outputs are often built on flawed judgment.

Mediaocean Introduces NIVO AI with Innovid Agents

Fri, 12 Jun 2026 12:00:00 EST

NIVO AI automates workflows and turns intelligence into action across the advertising lifecycle.

NiCE World 2026 Concludes with AI Agent Demonstrations

Thu, 11 Jun 2026 09:37:36 EST

As AI's capabilities grow, the impact on the contact center will be even more transformational, conference speakers conclude.

ContinuumGlobal Adds Modular Content Capability in Smart Marketing Engine

Thu, 11 Jun 2026 12:00:51 EST

ContinuumGlobal's modular content feature enables marketers to produce pixel-perfect, on-brand designs and copy.

Vidmob Launches Vidmob360

Thu, 11 Jun 2026 12:00:50 EST

Vidmob360 connects creative performance data to marketing tools, agents, and AI systems.

DoubleVerify Launches Brand Suitability Reporting for YouTube Audio Ads

Thu, 11 Jun 2026 12:00:35 EST

DV's new brand suitability offering brings post-bid measurement to audio formats on YouTube.

8x8 Adds Translation Feature to 8x8 AI Studio

Thu, 11 Jun 2026 12:00:34 EST

8x8 now provides live, simultaneous voice translation for 13 languages as part of its latest 8x8 AI Studio update.

Walker Sands Acquires RevPartners

Thu, 11 Jun 2026 12:00:30 EST

RevPartners acquisition strengthens Walker Sands' revenue operations and go-to-market capabilities.

Cordial Launches Headless AI Infrastructure

Thu, 11 Jun 2026 12:00:06 EST

Cordial's new headless AI architecture lets companies access any AI agents.

NiCE and Customers Prove Success from AI at NiCE World

Wed, 10 Jun 2026 11:50:00 EST

NiCE World speakers highlight returns from AI when many other companies are struggling to find ROI.

SurveyMonkey Introduces LaunchPad

Wed, 10 Jun 2026 12:00:52 EST

SurveyMonkey LaunchPad offers proven methodologies, guided setup, and decision-ready insights for marketing and product teams.

Optimizely Launches Full AEO Platform with Conductor

Wed, 10 Jun 2026 12:00:31 EST

Through a partnership with Conductor, Optimizely adds AI search visibility and optimization to its AEO offering.

Adobe Releases CX Enterprise Coworker

Wed, 10 Jun 2026 12:00:29 EST

Adobe CX Enterprise Coworker is an agentic AI suite for customer experience orchestration.

Sprinklr Introduces LLM Insights

Wed, 10 Jun 2026 12:00:26 EST

Sprinklr LLM Insights helps companies measure, benchmark, and influence brand visibility, sentiment, and recommendations across AI search.

NIQ Adds AI-Powered Capabilities at C360

Wed, 10 Jun 2026 12:00:11 EST

NIQ's new capabilities help organizations operationalize trusted market intelligence across AI environments and workflows.

LiveRamp Integrates with OpenAI

Wed, 10 Jun 2026 12:00:09 EST

LiveRamp integration brings performance optimization and measurement for marketers in ChatGPT.

CallRail Integrates with ChatGPT Ads

Wed, 10 Jun 2026 12:00:08 EST

integration enables marketers to measure and optimize ChatGPT ads performance alongside Google, Meta, and Microsoft campaigns.

Awareness and Conversion Account for 62.6% of Total Media Spend, Gartner Finds

Tue, 09 Jun 2026 01:31:55 EST

Analysts highlight the strategic implications of AI-driven shifts toward digital, acquisition, and human capability during Gartner Marketing Symposium/Xpo.

Highspot MCP Server Now Available in the OpenAI ChatGPT App Store

Tue, 09 Jun 2026 12:00:57 EST

Highspot expands its agentic ecosystem with OpenAI integration, enabling sales teams to assess deal health and take action directly from ChatGPT.

BluIP and NiCE Deliver Unified UCaaS + CCaaS Solution

Tue, 09 Jun 2026 12:00:21 EST

Integrated cloud PBX and contact center platform extends AI, analytics, and operational intelligence across the organization. (Featured on SmartCustomerService.com.)

Coevera Introduces 6.2 Release

Tue, 09 Jun 2026 12:00:09 EST

Coevera's 6.2 update strengthens Coevera's AI-native CRM with relationship charts, smarter data management, and embedded sales enablement.

AI Use Is on the Rise, with Good Reason, NiCE Speakers Stress

Tue, 09 Jun 2026 12:00:00 EST

During NEXUS pre-conference talks delivered as part of NiCE World 2026, speakers pointed to serious gains from AI.

Salesforce to Run Fan Engagement and Tournament Operations at FIFA World Cup

Mon, 08 Jun 2026 02:49:49 EST

Salesforce's partnership with FIFA brings the Agentforce 360 portfolio, including Slack, to the World Cup for workforce operations, host city collaboration, and fan engagement.

ZoomInfo Integrates with Claude

Mon, 08 Jun 2026 12:00:26 EST

ZoomInfo has made its verified GTM intelligence available inside Claude through GTM.AI.

Pega's Working to Address AI Returns Realization

Mon, 08 Jun 2026 12:00:00 EST

Pegasystems at its PegaWorld 2026 conference unveiled strategies and products to help companies optimize their AI investments.

Amplify Expands Integration with Wealthbox CRM

Fri, 05 Jun 2026 12:00:57 EST

New integration allows Wealthbox client data to flow from onboarding through multi-custodial account opening, investment management, and reporting within the Amplify platform.

Messagepoint Launches MARCIEAssist

Fri, 05 Jun 2026 12:00:55 EST

Messagepoint's MARCIEAssist is an agentic AI tool to automate customer communications management.

Why 95% of AI Pilots in Call Centers are Quietly Failing and What the 5% are Doing Differently

Fri, 05 Jun 2026 12:00:07 EST

Most AI pilots in call centers fail because companies adopt AI before building the business clarity, process discipline, infrastructure readiness, and agent adoption needed to turn pilots into measurable performance gains. (Featured on SmartCustomerService.com.)

Aircall Acquires Piper AI

Thu, 04 Jun 2026 12:00:50 EST

Acquisition extends Aircall from customer communications into multichannel agentic revenue execution, automating follow-ups with prospects, CRM updates, deal scoring, and next steps after every customer interaction.

Sweep Launches Cross-Platform Agent That Reasons Across Salesforce, Snowflake, and Data 360

Thu, 04 Jun 2026 12:00:24 EST

Sweep's new release provides a single agentic layer for the entire delivery lifecycle, across connected systems.

InMobi Advertising Partners with Scope3

Thu, 04 Jun 2026 12:00:23 EST

InMobi partners with Scope3 to bring Glance's 300 million first-party users and InMobi's nearly 2 billion mobile users to AI-powered buying agents through a single connection.

The Deliverability Tax: Why Your Content Is Being Silenced (and What to Do About It)

Thu, 04 Jun 2026 12:00:00 EST

As inbox providers and operating systems crack down on generic marketing outreach, poorly personalized messages are increasingly filtered, suppressed, or ignored. Behavioral relevance and real-time personalization are more essential than ever.