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Webflow Launches MCP Connector for Microsoft Copilot

Fri, 13 Nov 2026 12:00:53 EST

Webflow's MCP Connector for Microsoft Copilot helps teams build, manage, and continuously improve digital experiences in Webflow

E-Commerce Customer Retention Reports Are Grading the Wrong Customers

Fri, 13 Nov 2026 12:00:47 EST

Most e-commerce retention reports credit loyalty programs and win-back emails for customers who would have come back anyway, and separating habitual buyers from persuaded ones changes where the budget should go.

Iterable Opens Its Platform to Claude, ChatGPT, and Cursor

Fri, 13 Nov 2026 12:00:46 EST

Iterable has launched an MCP Server, AI-assisted SDKs, and an expanded Integrations Hub.

Reputation Launches MCP Server

Fri, 13 Nov 2026 12:00:38 EST

With Reputation's MCP Server, multi-location companies can now ask their AI assistants how reputation tracks with revenue, staffing, and traffic, location by location.

Nectar Launches Creator Agent

Fri, 13 Nov 2026 12:00:36 EST

Nectar's Creator Agent finds creators, checks every piece of content and brand deal behind them, reaches out, remembers every interaction, and reports what worked.

Infobip Integrates with Hiya

Fri, 13 Nov 2026 12:00:20 EST

Integration gives Infobip customers greater visibility into number reputation and helps reduce spam labels on legitimate business calls.

Constant Contact Introduces Catalyst

Fri, 13 Nov 2026 12:00:14 EST

Constant Contact Catalyst plans, executes, and drives growth across marketing channels.

Eltropy Launches Branded Calling

Fri, 13 Nov 2026 12:00:09 EST

With Eltropy Branded Calling, companies' verified names and logos appear on supported phones.

ServiceNow Launches Autonomous CRM Engine

Fri, 13 Nov 2026 12:00:08 EST

ServiceNow's Autonomous CRM Engine helps companies discover how CRM is being used, transform business processes, and deploy on ServiceNow CRM in weeks.

Retell Launches Tell-1, a Contact Center LLM

Fri, 13 Nov 2026 12:00:02 EST

Retell Tell-1 is a a language model built specifically for live contact center calls. (Featured on SmartCustomerService.com.)

ActiveCampaign Adds Connectors to Active Intelligence

Thu, 12 Nov 2026 12:00:53 EST

ActiveCampaign lets marketers bring Google Ads, LinkedIn, Webflow, Airtable, and other tools into Active Intelligence.

ZEPIC Launches Neura, an Agentic Conversational Storefront

Thu, 12 Nov 2026 12:00:30 EST

Neura works where customers are, answering questions, finding products in stock, directing customers to nearby stores, and handling offers and returns, with the full context of every customer.

Scrunch Launches Citation Optimization

Thu, 12 Nov 2026 12:00:10 EST

Scrunch Citation Optimization reveals which publishers, reviewers, and other third-party sources influence AI answers and helps marketers turn that intelligence into targeted action to earn more recommendations.

Before You Give an AI Agent Write Access to Your CRM, Answer These Four Questions

Thu, 12 Nov 2026 12:00:00 EST

Agentic AI is being connected to customer records faster than most organizations have decided who is accountable for what the agent does, and this piece gives CRM leaders the four decisions to make first: who owns the outcome, what gets logged and approved, where a human still makes the call, and what the agent is allowed to change vs. recommend.

CRM Migration Checklist: How to Preserve Customer Context Before and After Cutover

Wed, 11 Nov 2026 12:00:58 EST

Your CRM migration passed the data test. Will it pass the customer test?

Sitecore Introduces MarketingIQ

Wed, 11 Nov 2026 12:00:50 EST

Sitecore's MarketingIQ connects AI discovery insights with content and campaign execution.

Pega Cloud for Government Achieves GovRAMP Impact High Level Status

Wed, 11 Nov 2026 12:00:36 EST

GovRAMP Impact High Level Status certifies Pega Cloud for Government's cloud security.

Liferay Launches Stand-Alone Headless CMS

Wed, 11 Nov 2026 12:00:12 EST

Liferay CMS is now available stand-alone to deliver structured content to any channel while maintaining role-based access control for authoring, delivery, and compliance.

Airbyte Adds Semantic Search

Wed, 11 Nov 2026 12:00:02 EST

Airbyte context layer combines search by meaning with SQL queries in BigQuery and Snowflake, connecting business data to Claude, ChatGPT, and other AI assistants.

Adobe Brings Agentic AI to the Content Supply Chain with CX Enterprise Coworker

Tue, 10 Nov 2026 05:28:35 EST

Adobe has added agentic artificial intelligence in Adobe GenStudio.

Cohesive AI Acquires Maverick AI

Tue, 10 Nov 2026 12:00:59 EST

Cohesive AI's acquisition of Maverick AI brings agentic sales workflows to commercial roofing.

Zapnito Launches MCP Server

Tue, 10 Nov 2026 12:00:55 EST

Zapnito's MCP Server brings verified expert knowledge directly into AI tools.

The Guardrails Customers Never See

Tue, 10 Nov 2026 12:00:52 EST

The customer-facing AI agents that earn trust don't have the cleverest models but well-designed access controls, escalation rules, and kill switches working quietly behind every conversation.

Gryphon Unveils 2H 2026 Strategic Product Launch

Tue, 10 Nov 2026 12:00:47 EST

New Gryphon ONE capabilities help AI agents reach more customers with governance.

TrueDialog Launches MCP Connector

Tue, 10 Nov 2026 12:00:46 EST

TrueDialog now plugs into ChatGPT, Copilot, and other AI assistants through MCP.

RainFocus Launches Anthropic Connector

Tue, 10 Nov 2026 12:00:34 EST

RainFocus' Anthropic Connector provides AI agent access to event data.

boost.ai Launches Presis, a Self-Hosted AI Model

Tue, 10 Nov 2026 12:00:20 EST

boost.ai's Presis model powers agent routing, scope, and safeguard decisions.

AudienceMix Partners with Alliant

Tue, 10 Nov 2026 12:00:16 EST

Audience adds consumer data partner Alliant as it scales technology and agentic buying capabilities.

RWS Launches Weava Content Platform

Tue, 10 Nov 2026 12:00:15 EST

RWS Weava helps businesses transform content for every language, culture, and context.

Zendesk Launches Outcome AI Platform

Tue, 10 Nov 2026 12:00:14 EST

Zendesk unveils several agentic AI capabilities at its AI Summit event.

Writesonic Traces What AI Says About Companies

Tue, 10 Nov 2026 12:00:11 EST

Writesonic's new features identify which pages, videos, and threads AI relies uses when it describes a brand. Outreach Agent then contacts the people that wrote them.

Responsive Fall 2026 Release Expands MCP Capabilities

Tue, 10 Nov 2026 12:00:02 EST

Responsive's expanded MCP capabilities bring governed knowledge into revenue-critical workflows.

Zingtree Launches Agentic Governance and Orchestration Platform

Tue, 10 Nov 2026 12:00:02 EST

Zingtree's new agentic governance and orchestration platform helps companies resolve high-stakes customer support queries with added control.

AI Can Generate an Answer. That Doesn?t Mean It Generated the Right One

Tue, 10 Nov 2026 12:00:00 EST

Use AI, but don't blindly trust whatever is produced by it.

Delight.ai Launches 2 AI Agents

Mon, 09 Nov 2026 12:00:46 EST

Delight Customer Agent unifies the customer journey, while Midas helps teams build, test, and improve agents using natural language.

Count the Inquiry Once. Track What Happens Next.

Mon, 09 Nov 2026 12:00:42 EST

You get a clearer view of marketing results when one inquiry record links the first contact, the meeting held, and the signed engagement.

Alchemer Launches Alchemer Voice

Mon, 09 Nov 2026 12:00:00 EST

Alchemer Voice turns customer conversations into actionable insights.

Smarsh's Archie Achieves Key Deflection Milestones

Fri, 06 Nov 2026 12:00:55 EST

Smarsh's AI agent, Archie, hits a 72 percent self-service deflection rate; its internal workflow agent, Emmy, is saving support representatives more than seven hours per case.

ContinuumGlobal Adds Video Assistant to Smart Marketing Engine

Fri, 06 Nov 2026 12:00:54 EST

ContinuumGlobal's Video Assistant connects video concept development, storyboarding, and production with human review and control.

Sugar Adds AI to Sales Workflows

Fri, 06 Nov 2026 12:00:50 EST

SugarAI's new capabilities turn CRM and ERP intelligence into next best sales actions.

Influ2 Launches Audienscope Discover

Fri, 06 Nov 2026 12:00:37 EST

Influ2 Audienscope Discover helps sales teams identify and reach out to buyers showing intent.

Strategus Partners with PubMatic

Fri, 06 Nov 2026 12:00:37 EST

Strategus and PubMatic are helping unlock smarter CTV performance for advertisers during live sports broadcasts.

Five9 to Acquire Level AI

Fri, 06 Nov 2026 12:00:35 EST

Level AI acquisition expands Five9's AI capabilities. (Featured on SmartCustomerService.com.)

Your CRM Is Measuring the Wrong Relationship

Fri, 06 Nov 2026 12:00:00 EST

Measuring relationship depth does not require new software. It requires treating signals with the same seriousness as activity metrics.

Dialpad and Ada Merge

Thu, 05 Nov 2026 12:00:44 EST

Dialpad and Ada are combining to build the agentic operating system for customer work. (Featured on SmartCustomerService.com.)

Adobe Integrates Agentic CX Enterprise Coworker into AI Platforms

Thu, 05 Nov 2026 12:00:41 EST

Adobe CX Enterprise Coworker is now available within AI platforms by Anthropic, Databricks, Google, OpenAI, and Microsoft.

SupportNinja Acquires Aventus

Thu, 05 Nov 2026 12:00:34 EST

SupportNinja brings AI-native CX solutions to e-commerce through Aventus acquisition. (Featured on SmartCustomerService.com.)

Metafor Launches Interactive Story Capability

Thu, 05 Nov 2026 12:00:15 EST

Metafor turns customer data into an interactive story for the whole team

Smartsheet Adds? AI Agents, Integrations and Security Advancements at ENGAGE 2026

Thu, 05 Nov 2026 12:00:15 EST

Smartsheet's AI advancements take over status reports and routine follow-ups.

FMSI Adds Pulse AI Analytics and Surveys to RelationshipOS

Thu, 05 Nov 2026 12:00:13 EST

FMSI's add-ons let leaders ask branch performance questions in plain language and link real-time member feedback to each visit, branch, and staff member.