Market Awards -- Market Leader

The CRM Market Leader Awards

CRM magazine will name the top companies in the following 13 categories, based on feedback from the top CRM industry analysts and consultant.
This year's categories are as follows:

Enterprise CRM Suite;
Midmarket/SMB CRM Suite;
Contact Center Infrastructure;
Sales Force Automation;
Marketing Automation;
Customer Feedback Management;
Business Intelligence;
Analytics;
Customer Data Platform;
Interactive Voice Response System;
Workforce Optimization;
Identity Resolution; and
Business Process Outsourcing.

Winners will appear in the September 2020 issue of CRM magazine, as well as online at destinationCRM.com.

Category

Company Name

Headquarters Location

CEO

Name/Title of key CRM executive(s)

We realize that some companies may have information that they do not want published, but would be willing to share off-the-record.
If this applies to any of the following data, please write "for judging purposes only" within the answer box.

Revenue for last 4 completed quarters
(include which quarters)

Number of customer (companies) wins for last 4 completed quarters

Customer retention for the most recent full calendar year

What top three vertical markets does this company serve?

List three analysts who track this company, with contact information

CRM Analyst 1

Company

Phone

CRM Analyst 2

Company

Phone

CRM Analyst 3

Company

Phone

What was this company’s greatest achievement in the past year?

How did this company influence the CRM industry in the past year?

What is the most important thing this company did in the past year to improve its performance in this specific category?

Who is the contact for more information or to set up an interview?

Name

Title

Company

Phone