April 9-11, 2018 | Renaissance Washington DC Hotel


Shari Johnson

Shari Johnson
Leader - Capabilties & IT, US Customer Contact Centers
Global Human Health

Shari has over 25 years of experience in multichannel contact centers.  During her career, she has been a part of over 25 implementations in contact centers large and small.  Shari is currently the business lead implementing Cloud solutions for CRM and telephony within Merck's US Customer Contact Centers

CRM Evolution 2016

Tuesday, May 24, 2016

11:45 a.m. - 12:30 p.m. C202: Evolving the Customer Experience in a Cost-Constrained World

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