2020 Contact Center Innovations

Sponsored By: NICE inContact, Verint, TTEC, eGain and Inference Solutions

What were the breakout trends in the contact center in 2019 and what can we look forward to in 2020?

This Best Practices Guide will uncover which trends firmly took hold this year and which trends are poised to play a bigger role next year.

DOWNLOAD this report and you will receive:

• Amplifying B2B Inside Sales Success with AI from NICE inContact
• Rethinking Workforce Management: Six Game-Changing Innovations from Verint
• 7 Ways to Modernize Voice for Today’s Digital Customer from TTEC
• Make Next-Gen Agents Successful in The Digital Era from eGain
• Intelligent Virtual Agents: A Smart Investment for Innovation In 2020 from Inference Solutions

If your company is interested in finding out about the most cutting edge Contact Center solutions from 2019, and what lies ahead for 2020, this report is a must-read.