Customer Self-Service Solutions - Helping Customers Help Themselves

White Papers from: KANA, Convergys, Genesys|Angel, VoltDelta, WalkMe, IntelliResponse, and Enghouse Interactive

Best Practices Series: Customer Self-Service SOLUTIONS - Helping Customers Help Themselves

Download this FREE Best Practices Guide to Customer Self-Service, you will hear from six leading customer self-service solution providers, who provide their top recommendations for getting your self-service efforts done right, whether online or through voice channels.

In this special section, originally published in CRM magazine’s January 2014 issue, you will these concise articles which will help you focus your customer self-service efforts.

• THREE KEYS TO SUCCESSFUL WEB SELF-SERVICE Sponsored by KANA

• MAJOR GOVERNMENT AGENCY BREATHES NEW LIFE INTO OUTDATED SPEECH SELF-SERVICE APPLICATIONS Convergys solution addresses short- and long-term system performance Sponsored by Convergys

• EMPOWER THE CUSTOMER: A SELF-SERVICE BEST PRACTICE GUIDE Sponsored by Genesys | Angel

• ALIGNING PEOPLE AND TECHNOLOGY TO CREATE AN EFFECTIVE VOICE SELF-SERVICE CHANNEL Sponsored by VoltDelta

• SELF-SERVICE REINVENTED Sponsored by WalkMe™

• THE BUSINESS CASE FOR DIGITAL SELF-SERVICE: Call & Email Deflection Sponsored by IntelliResponse

• INNOVATIVE BEST PRACTICES IN DESIGNING AND MANAGING SELF-SERVICE Sponsored by Enghouse Interactive

Download this FREE Best Practices Guide to Customer Self-Service and help your customers help themselves.