CRM Magazine Best Practices Series:
A GUIDE TO CUSTOMER SELF-SERVICE SOLUTIONS
Helping Customers Help Themselves

Sponsored By: KANA, Next IT, Intelliresponse, VoltDelta, Convergys, Voxeo, eGain and Parature

Download this FREE Guide to Customer Self-Service and you will learn from eight of the top solution providers in the field on what they consider to be crucial insights for any company deploying self-service solutions.

You'll hear from:

ARE YOUR ONLINE CUSTOMERS STILL PICKING UP THE PHONE?
Sponsored by KANA

INTELLIGENT VIRTUAL ASSISTANTS: Best Practices in Personalized Web Self-Service
Sponsored by KANA Next IT

VIRTUAL ASSISTANCE AND SELF SERVICE: Are Animated Digital Characters for Real?
Sponsored by Intelliresponse

5 BEST PRACTICE TIPS FOR LEVERAGING AUTOMATED VOICE SELF SERVICE FOR IMPROVING CUSTOMER SERVICE
Sponsored by VoltDelta

THE SYMBIOSIS BETWEEN SELF-SERVICE CHANNELS AND AGENTS
Sponsored by Convergys

DELIVERING CUSTOMER SERVICE IN A MOBILE WORLD. IS YOUR BUSINESS READY?
Sponsored by Voxeo

EGAIN BUSTS FIVE WEB SELF-SERVICE MYTHS
Sponsored by eGain

CUSTOMER SELF SERVICE: Give Your Customers What They Need Without Them Having to Ask
Sponsored by Parature

Download This FREE guide now, and start helping your customers serve themselves better!