CRM Magazine Best Practices Series:
A GUIDE TO CUSTOMER SELF-SERVICE SOLUTIONS
Helping Customers Help Themselves
Sponsored By: KANA, Next IT, Intelliresponse, VoltDelta, Convergys, Voxeo, eGain and Parature
Download this FREE Guide to Customer Self-Service and you will learn from eight of the top solution providers in the field on what they consider to be crucial insights for any company deploying self-service solutions.
You'll hear from:
ARE YOUR ONLINE CUSTOMERS STILL PICKING UP THE PHONE?
Sponsored by KANA
INTELLIGENT VIRTUAL ASSISTANTS: Best Practices in Personalized Web Self-Service
Sponsored by KANA Next IT
VIRTUAL ASSISTANCE AND SELF SERVICE: Are Animated Digital Characters for Real?
Sponsored by Intelliresponse
5 BEST PRACTICE TIPS FOR LEVERAGING AUTOMATED VOICE SELF SERVICE FOR IMPROVING CUSTOMER SERVICE
Sponsored by VoltDelta
THE SYMBIOSIS BETWEEN SELF-SERVICE CHANNELS AND AGENTS
Sponsored by Convergys
DELIVERING CUSTOMER SERVICE IN A MOBILE WORLD. IS YOUR BUSINESS READY?
Sponsored by Voxeo
EGAIN BUSTS FIVE WEB SELF-SERVICE MYTHS
Sponsored by eGain
CUSTOMER SELF SERVICE: Give Your Customers What They Need Without Them Having to Ask
Sponsored by Parature
Download This FREE guide now, and start helping your customers serve themselves better!