• February 2, 2004

The Pulse: What is the hottest area of CRM?

What is the hottest area of CRM? Contact center outsourcing: 13% Embedded analytics:
14% Hosted CRM: 39% Mobile SFA: 12% Online/Email marketing: 10% Cross-/upselling in the contact center: 13%
(Source: destinationCRM.com online poll)
CRM Covers
Free
for qualified subscribers
Subscribe Now Current Issue Past Issues