CRM on Twitter: October 2008

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In honor of Customer Service Week (see "A Week of Strong Customer Service"), we decided to cast a quick look at some of the recent customer experience tales making the rounds in the Twitterverse.

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joelwrose:
@GeoHueb I’ve been told that live chat with Comcast is the best way to get customer service from them. From my experience, it’s true.

photoeye75:
wow XM Radio hung up on me again. 3rd time in 2 hours. Awesome customer service.

pletch:
Good customer service Southwest Airlines. I booked the wrong flight, called them and in minutes they had it fixed. Nice and easy. class.

entspeak:
had one of the best experiences with Apple’s customer service ever--”My iPod Touch has a dead pixel.” “We're sorry, here’s a new one.”

jenniferfugel:
Time Warner customer service (lack of) is really ticking me off.

samasalways:
oh sprint customer service...I talk to you more than I talk to most of my friends

ColoradoKila:
Hotel Monaco called back within hours, apologizing profusely. They made it better & then some. Now my fave hotel ever!! Customer service!!!

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Buyer's Guide Companies Mentioned
  • NICE
  • NICE inContact