CRM on Twitter: November 2008

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Amid a presidential campaign and a major banking crisis, the level of political and economic chatter on Twitter isn’t much of a surprise. But keeping a finger on the consumer pulse can be tricky.
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TheEvilRabbit:
Actually received good customer service from WaMu via phone and email! No wait time either! Maybe JP Morgan Chase is a good thing!

sureshvittal:
I wonder what the financial services collapse means to all the direct marketing firms that service them? Less irrelevant mail for me? I wish.

lchoquel:
Do you think the financial crisis will impact free Web services and make more paid services the norm?  

Route53:
Figuring out how this whole financial services thing is going to pan out. Got to have answers for my clients.

salve:
Even as [banks] were sick, dying or dead, their Web sites had a chipper, customer-service vibe.” [NYT]

agius:
Presenting to the execs of a financial services company. Boy, do they NOT CARE about my training project right now!  

MichaelBeaton:
If financial services goes under, everyone loses—people don’t buy real estate, cars, computers, marketing services, technology.

CRM on Twitter: November 2008

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