CRM on Twitter: August 2008
As Twitter continues to evolve, the microblogging service has begun to suffer some growing pains of its own -- outages, downtimes, and scalability issues. Falling victim to its own popularity is a set of circumstances the CRM industry is well familiar with, so we gathered some recent tweets about CRM software and the troubles and frustrations users have been experiencing.
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johngriffith: my customer database is dying; Oh lord wont you send me a new CRM, my friends they got Siebel my boss just wont spend... (credit J Joplin)
caroleking1: Why are US CRM software vendors so crap with their own customer and potential relationship management...
oOo_markus_oOo: I'm reading a blog post about twitters problems with mysql and how it was written as a CRM tool more than a messaging tool. w0wzers!
HighTechDad: ...Yarmis: 1/2 of CRM implementations have failed because not solved individual sales person's dilemma. Social should help.
ekopsala: Why don't people get the difference between a Customer Data Integration hub and a CRM platform?
basicrowan: Updating our CRM with client information. Trying to pretend we won't be switching again less than a year from now, making this effort moot.
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CRM on Twitter: June 2008
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
The 2008 CRM Market Awards: Rising Stars -- Twitter
Getting customers all a-twitter.
CRM on Twitter: November 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
CRM on Twitter: October 2008
Customer experience tales across the Twitterverse.
CRM on Twitter: December 2008
Entellium's crisis played out on Twitter, live.
Intuit and Others Bid on Bankrupt Entellium
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
CRM on Twitter: March 2009
Government 2.0 comes to the Twitterverse.
CRM on Twitter: April 2009
Customer service tweeps speak for themselves.
Twitter on CRM
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
CRM on Twitter: May 2009
How have retailers fared in the twitterverse?
CRM on Twitter: June 2009
Social media thought leaders, twittering about social media.
CRM on Twitter: September 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
CRM on Twitter: August 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
CRM on Twitter: July 2009
CRM on Twitter: November 2009
What does the Twittersphere think of Salesforce.com?
CRM on Twitter: October 2009