Aspect Releases Zipwire Cloud-Based Contact Center Solution
Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today released Zipwire, a feature-rich, cloud-based contact center solution that includes premium features, such as unlimited elasticity, provisioning simplicity, and 24/7/365 support.
"With nearly limitless scale, and being deployed through Aspect's market-leading Voxeo cloud infrastructure gives Zipwire clear competitive advantages compared to other solutions in its class," said John Amein, vice president of product management at Aspect, in a statement. "These features address the primary concerns startups and smaller companies face operating and servicing contact centers by offering unlimited upward and downward scalability, giving them the ability to create a service footprint that puts them on par with larger corporations."
Zipwire is currently in use in select early customer deploymentsand is expected for general availability in January in the U.S. and Canada, and a global rollout starting in the second quarter, 2014.
Exploring the Role of Cloud-Based Contact Center Solutions
Adoption is growing, but concerns remain.
Buyer's Guide Companies Mentioned