Angel and TechnoCom Add Cloud-Based Caller Location to IVR
TechnoCom, a provider of cloud-based location services, and Angel, a provider of enterprise-focused customer experience solutions, have forged a partnership to enhance hosted interactive voice response (IVR) solutions with location intelligence.
With this partnership, Angel is leveraging the power of TechnoCom Location Platform, which aligns perfectly with Angel's universal access by delivering caller location insight without requiring a handset application to be deployed onto user devices.
TechnoCom's LocationSmart services will further enhance Angel's IVR and contact center solutions by providing real-time location awareness to Angel&'s enterprise customers. The cross-carrier Web services platform provides instant access to nearly 90 percent of mobile and landline phones nationwide, including smartphones, feature phones, and tablets. TechnoCom's platform enables nationwide location coverage of more than 360 million devices.
With more than 1,000 customers, Angel will apply these capabilities to many vertical market segments where the power of location is critical, including mobile resource management, retail, and pharmaceutical.
"By leveraging the immediacy and extensibility of the cloud, the combined intelligent voice solution provides our customers with nationwide location insight with minimal development and no device applications required," said Don Keane, vice president of marketing and business development at Angel. "Integration of TechnoCom's LocationSmart technology with the Angel platform allows us to immediately enable our customers with an enhanced caller experience."
"Exposing new enterprise efficiencies in collaboration with Angel provides callers access to secure and immediate location across all device types, something not possible until recently," said Mario Proietti, CEO of TechnoCom. "Angel continues to lead the hosted IVR segment by making the needs and productivity of their customers paramount."