Oaisys, a provider of business call recording and contact center management solutions, today announced the general availability of Version 7.1 of its Talkument and Tracer call recording software. Version 7.1 adds cloud licensing, live desktop monitoring, and caller location mapping for enhanced administering, monitoring, and management within the contact center.
The Cloud Licensing Service enables automatic registration of an Oaisys recording system and the ability to apply additional licenses directly via the cloud. Live Desktop Video Monitoring, an enhancement to the Live Calls application of the Tracer solution, allows authorized users to view the live desktop activity of an agent. Synchronized with live voice monitoring, this feature enables supervisors and managers to obtain a complete view of any interaction. Caller Location Mapping enables the display of a map showing a caller's location based on physical address or longitude/latitude coordinates. This information can be entered in the Oaisys system through ALI integration with a 9-1-1 system, the Oaisys Application Programming Interface (API) or user entry via the Oaisys Desktop Client and Oaisys Management Studio applications.
"Our product update and release efforts over the past two years have been aggressive, to say the least," said Brian Spencer, president of Oaisys. "We make a point to stay in touch with our customers' evolving needs while concurrently keeping an eye on the dynamic technology evolution of the marketplace, and 7.1 shows tangible results of both efforts."
Both systems are compatible with leading business communications systems, including those from Avaya, Mitel, ShoreTel, Toshiba and others, as well as SIP-based communications services.
Tracer functionality is built on a foundation of Oaisys' Talkument voice documentation solution. Talkument captures digital recordings, or voice documents, of authorized users' phone-based conversations using patent-pending Oaisys Portable Voice Document (PVD) technology. Conversations are captured in their entirety and can be shared with other authorized users and supervisors. Tracer adds advanced interaction management functionality, including customizable performance evaluations, live and automatic call monitoring, quality and resource utilization reporting, and synchronized desktop video recording.
Oaisys product development staff is currently engaged with the advancement of Version 7.2 of the Talkument and Tracer solutions, which is scheduled for early-adopter field trial release in December.