August 16, 2005
NEW PRODUCTS
UniPress Software announced the latest version of its service desk product line and services, FootPrints 7.0. Functionality enhancements include a new change management add-on module, a customizable rules-based workflow engine that includes an approval and voting process to automate different phases of a change request and provides reporting on all change processes, and expanded integration with sales automation elements of existing third-party CRM systems including Microsoft CRM, Salesforce.com, and Salesnet's hosted sales automation solution. FootPrints 7.0 also features agent workflow, escalation, project administration, time tracking and reporting enhancements; and security audit trail functionality that allows transaction details to be logged to a secure audit file. "What we allow in FootPrints is the concept of multiple projects," says Fred Pack, vice president of UniPress Software. "One group could be using it for [one project] and another group could be using it for Sarbanes-Oxley tracking. It's all in the same FootPrints product."
All versions of FootPrints software--FootPrints, FootPrints for eService, the FootPrints Hosting Service, and FootPrints for Exchange--are now available in version 7.0. A three-agent starter pack for FootPrints 7.0 technology is priced at $3,995, while pricing for the FootPrints Change Management add-on module starts at $2,995 for up to eight agents. Volume, concurrent-user, and site-license pricing options are also available, but UniPress also provides discounts for educational institutions, nonprofit organizations, and government agencies.
TuVox released its Voice-Enabled Knowledge Base speech applications, which allow organizations to leverage existing investment in knowledge bases and Web self-service to deliver speech applications. TuVox Voice-Enabled Knowledge Base applications, which provide 15 built-in reports that document system performance, feature a content survey capability that allows callers to rate content, and TuVox Live Agent Time Savers, which reduce agent call handle time through CTI integration and provide agents with complete call history for partially automated calls. This new set of prebuilt customizable applications, which can be delivered via hosted or on premise, is built on TuVox CVR (Conversational Voice Response) 5.0, its life cycle management suite, also launched today. "We're bringing the knowledge base and the Web self-service also into the speech application. We're able to automate calls that historically could only be handled by call center agents like technical trouble shooting," says Azita Martin, vice president of marketing at TuVox.
SPSS has unveiled the latest version of its flagship statistical software package, SPSS 14.0. Features of the package include more powerful data management, enhanced reporting capabilities, an add-on module to validate data, easier and more powerful forecasting, and an enhanced server for multiple simultaneous users and large data.
Salient has released Margin Minder Max 3.0, an application for integrated enterprise performance management in high volume businesses and government. Based on Salient's UXT data engine and its Minder Viewer user interface running on local, remote, or disconnected Windows PCs, Margin Minder Max tracks the profitability, growth, and efficiency of anything within an organization including supply and demand chains; internal operations like distribution, manufacturing, marketing, sales, and administrations; and individual products, customers, suppliers, associates, assets, and events.
IN THE NEWS
Group 1 Software, a Pitney Bowes company, has announced certification by the state of Colorado Department of Revenue for its GeoTAX products for determination of local tax jurisdictions. The certification will allow retailers and telecommunications providers using Group 1's GeoTAX in Colorado to use electronic street address data for tax jurisdiction assignment.
ON THE MOVE
Neil Weston has been appointed general manager of Omniture's European headquarters. Most recently Weston severed as senior vice president and general manager of EMEA at Siebel Systems.
Millennium Business Solutions Group named Cedrick Holmes ACT! implementation specialist to lead the ACT! Consulting Group.
CUSTOMER WINS
Nuasis announced that Pillar Data Systems, a provider of enterprise storage systems, has chosen the Nuasis NuContact Center for its customer service contact center operation. The distributed architecture of the Nuasis system allows Pillar to fulfill a disaster recovery requirement or establish around-the-clock availability for the customer service center.
Outrider announced it has selected Offermatica to provide targeted A/B and multivariate testing for its search marketing clients. Outrider provides comprehensive search engine marketing solutions to Fortune 500 clients including Sears and Xerox.
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