• June 8, 2012

IntelliResponse Goes Global with Latest Version of its Virtual Agent Technology

IntelliResponse Systems, a provider of multichannel virtual agent software solutions, has launched IntelliResponse for Global Markets. This latest version of the firm's customer self-service software includes full internationalization capabilities in its core architecture, enabling the product to support languages such as Japanese, Korean, as well as Chinese languages, including Mandarin, Wu, Cantonese, and Min.

Supporting full internationalization capabilities at the core architecture level provides customers with flexibility in extending their Web self-service offering globally.

Prior to announcing the expanded global capabilities, the IntelliResponse product had supported multiple live implementations in English, French, Italian, and Spanish.

"Many of our enterprise clients are required to conduct business in English, French, and Spanish so we already have a great deal of experience providing multilingual capabilities," said Paul Smith, vice president of products and services at IntelliResponse, in a statement. "Over the past year however, increasing demand for our virtual agent product from large, multinational organizations has led us to expand our capabilities in this area and support a wider array of languages. Now, IntelliResponse can be leveraged by any company who wishes to extend their Web site's self-service capabilities to almost any country."

As part of its commitment to IntelliResponse's latest internationalization features, IntelliResponse will be extending its turnkey services for all languages that its customers require. Through its QuikStart program, IntelliResponse enables customers to completely outsource the development and launch of their implementation. Through its SmartSource maintenance and support service, IntelliResponse takes responsibility for the ongoing knowledge base maintenance, as well as reporting, analytics and performance monitoring.

IntelliResponse is currently shipping this release to select global customers; it will be available to all global clients this summer.

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